Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... Ver mais
A empresa respondeu
Localização
Trocar localização3 Cornmarket Street, OX1 3EX OXFORD, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... Ver mais
A empresa respondeu
There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... Ver mais
A empresa respondeu
Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Oxford
Escrito pela empresa
Informações de contato
3 Cornmarket Street, OX1 3EX, OXFORD, Reino Unido
4,9
Excelente
231 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Outstanding customer service.
I visited Vodafone in Oxford today to have a change made to my contract.
Normally, I find visiting Vodafone to be a fate worse than death—I walk in with a heavy heart, expecting the all-too-familiar “computer says no” response.
However, on this occasion, I was helped by a young man named Dan. Dan was personable, friendly, and wonderfully chatty. Most importantly, he didn’t have that dreaded “computer says no” attitude. Instead, he went above and beyond to help me, and we achieved an excellent outcome.
I would highly recommend seeking out Dan—his customer service truly stands out.
— G.B.
10 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Galen,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nathan was helpful and patient with me…
Nathan was helpful and patient with me as a customer.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Nyasha,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Feedback
Nathan in the Oxford store was extremely professional and approachable.As an OAP he made everything understandable.Thanks Nathan a very good service.👍
4 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Mark,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daniel was amazing!
Daniel was by far, the best ever sales assistance I have ever encountered in any respect. He was extremely knowledgeable, friendly and provided an excellent service.
I was impressed by his depth of knowledge and the fact I had to change 2 phones, adjust my broadband and enquire about my account. Daniel was the best advisor I could have asked for, and I’m am extremely grateful he was the member of staff on duty.
Thank you personally to Daniel for the help and assistance he provided.
3 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Jason,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely helpful staff…
We had a very polite gentleman called Tolis who was extremely helpful and explained everything very well
2 de agosto de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks Paul!
Bought a new phone at Vodafone Oxford. Many thanks to Paul for his great help and advice.
25 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Lilly,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best Customer Experience with ‘Tolis’
Saturday 25th July - Oxford Store.
Myself and my father went into the Vodafone store in the Saturday morning as my father was way overdue an upgrade. I usually support him with his phone and other tech as he is not tach savvy. However, I became useless thanks to the best customer service I have experienced/witnessed.
Apostolis or ‘Tolis’, as he referred himself to, was nothing but excellent, professional and provided the highest standard of knowledge whilst make it easy for my father to understand what he was looking at, looking for and how all of his benefits will benefit him with his new device. His attitude was far from trying to make him get the latest and spend the most, it was more about getting the latest device but whilst making sure the cost was kept an acceptable price. It’s people like Tolis, that are needed more retails and customer service. I’m an EE customer but used to be with Vodafone, I am very tempted to return due to experience I had today.
25 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Kieron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
One of the worst company ever please do…
One of the worst company ever please do not get into vodafone
I am tired of talking robot Tobi
For two days i cannot make calls or receive calls. Made complaints no response. They never connect to you to an agent. I pay nearly £70 but cannot make calls this issue is soo constant. Their CEO don't reply their management don't reply. Please do not renew your contact choose others
Look at their response I cannot make or receive calls and they are saying to call.
21 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Taslima,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Tolis was very helpful
Tolis was very helpful, thoughtful and kind!
22 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Amfilochios,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Service from Gisa
Gisa was wonderful and so very helpful which made such a change from the last time I visited the Oxford store. I came away this time with my new phone and I’m very happy with it.
Apostolos was also super helpful.
18 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Claire,
Thanks for the lovely review and fantastic support for Gisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help when needed
Having struggled to migrate my data from one phone to another and set up an eSIM for which the QR code did not work I called into Vodafone in Oxford hoping for help. I was welcomed in a very professional manner and then assisted by Nathan who was absolutely brilliant in helping a 60something get back on track. He took the time to make sure everything worked and I left a happy and more loyal Vodafone customer. Thank you.
I see Nathan has other positive comments - clearly a good man.
19 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Andrew,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Irgisa - wonderful customer service
Irgisa was absolutely wonderful, super patient with my mum’s phone plan as she doesn’t speak the best English, and made us feel very comfortable. Lovely person, couldn’t say the same for the manager, not sure of his name but he was very rude, unprofessional and unwelcoming. Irgisa should be manager
16 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My mobile had just died while using
My mobile had just died while using, I called in the Vodafone shop in Cornmarket street, Oxford and greeted by Nathan.
He was so helpful and knowledgeable!
A very short later it was fixed. Thank you
So grateful
5 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Helen,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic added service
My wife and I went in to Vodafone Oxford for some guidance on how to use the My Vodafone app, which Dan quickly provided. But he then went on to sort out our tariffs on both accounts and get us on a much better deal. Excellent service from someone who clearly knew his subject inside out. Thanks Dan.
28 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Alan,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The best service ever iam really happy…
The best service ever iam really happy customer .Gisa is very patient and helpful. Really recommended
5 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Dorisi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Seen by Paul who was very helpful
Seen by Paul who was very helpful, and cheerfully assisted with my query giving me a very satisfactory outcome.
30 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Michael,
I appreciate your thoughtful review and the excellent support you've provided to Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrading my phone
It was a very calm and quiet environment to upgrade my phone. Not stressful in the least. The gentleman named Sufy from Vodafone was exceptionally helpful with his advice as well as very patient with my questions.
28 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hey Diane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sim only contract
Was seen promptly and Sufy was friendly, knowledgeable and efficient
24 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hi. Thank you for taking the time to leave us this amazing feedback. We're also really happy to see you've had some amazing service from Sufy.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I am deeply grateful for Nathan’s help…
I am deeply grateful for Nathan’s help this morning. I was desperate as my email wasn’t working. I am an older woman and find anything to do with computers extremely difficult. Nathan had my computer working again so quickly. An important aspect was how polite and patient Nathan was. Thank you very much for providing this shop in the centre of Oxford.
Patsy
22 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hi Patricia. We're happy to hear that we could resolve your email issue promptly. It's wonderful to know that our team member's patience and expertise were helpful. We appreciate your kind words and are glad our shop in Oxford could assist you. Thank you for your feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daniel at Vodafone Oxford - Amazing
Daniel at Vodafone Oxford provided us with first class customer service. Impeccable. Gave great advice to help us maximise our Vodafone client experience. Brilliant ambassador for Vodafoine
21 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Oxford
Hi Zoe. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.