Daryl was extremely helpful and professional throughout. He explained everything as he went along and helped my father and I to obtain the best deal for our home broadband and monthly phone tariffs. W... Ver mais
A empresa respondeu
Localização
Trocar localização11 High Street, KT12 1DG WALTON-ON-THAMES, GB
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Veja o que dizem as avaliações
I have always had a fantastic experience in the Walton on Thames branch where the staff go out of their way to be helpful and explain things to me. One particular member of the team Amarendra has alwa... Ver mais
A empresa respondeu
Daryl was super-helpful regarding a smartphone and a wireless charger - BIG thanks for explaining clearly and courteously! I’ve spoken to him previously (about my son’s first mobile plan) - and again... Ver mais
A empresa respondeu
Amar and Daryl both very knowledgeable..one sorted out our new mobile plan and Daryl sorted out our new broadband They made a daunting experience feel so easy. It's good to know that our local Vo... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Walton on Thames
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
11 High Street, KT12 1DG, WALTON-ON-THAMES, Reino Unido
4,9
Excelente
273 avaliações
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Where to start?
Where to start ! I upgraded my phone through customer service big mistake! Because if you have a problem like l did they can't help ,my problem was that my airtime got cancelled (tech problem) even though l had my new phone & watch ,l couldn't use it my old sim wouldn't work ,so 4 days l had nothing only whatsapp, Vodafone were as useless as a chocolate teapot :( so l went to the Vodafone store & Darryl & Richard spent 8hrs over the next 2 days helping me ,which they didn't have too,as it was a customer service problem ,Vodafone should give them a rise because if they hadn't of spent time trying to solve my problem ,l would still be without it ,basically l had to open a new account ,new number ,l still have my old accont which I'll sure won't be easy to cancel .Vodafone you should be ashamed of yourself,I'm taking this further & will be looking for compensation,so the moral of the story go to the store to upgrade.
Darryl & Richard where extremely helpful ,my complaint is with Vodafone.
31 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hey Denise, I'm very sorry about the experience you've had. I'm happy to hear that your issue is somewhat sorted. My team would be able to help you resolve it fully. If you could contact us using on of the following links:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Outstanding service.
This in store advisor at the Walton on Thames branch Hammad was a credit to his profession, as he delt with a error in my order and went out of he's way to deal with it,thank you for all you help.
31 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great service
Thank you Hammad for the support and service provided. Very professional
23 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Very helpful
Daryl was so helpful, as a new customer to Vodafone he ensured that I got the best deal! He was so friendly and informative through the whole process
30 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hi Ellie, Welcome aboard. It's always good to welcome new customers to our network. I'm glad Daryl was able to help you switch over to us without any fuss.
Thanks for your awesome feedback, The Vodafone Social Media Team
Great experience
Great experience, super easy and fab with my daughter
26 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Thanks for your 5 star review, Lily! If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to assist 🙂 Thanks, Vodafone Social Media Team
I've decided to pay up my phone…
I've decided to pay up my phone contracts and move on. There mobile app doesn't allow you to cancel a product and they're customer service are India.
Had to go in store again to cancel both my daughters phones.
Even in store it took an hour.
An absolute disgrace !!!!
24 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hey Stuart,
It's disappointing to hear that you've decided to leave us, we'd hate to see you go! If there is anything at all that we can help you with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daryl was excellent thankyou
Daryl was excellent, very friendly and gave me the best deal for my needs.
Brilliant customer service thank you Daryl.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hey Frances,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful and Patient Service
Daryl was very helpful and patient in serving me on a matter that took quite some time. Quality service is often lacking nowadays but not my experience today. Well done Vodaphone and well done Daryl.
20 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hi. Thank you for your review for Daryl. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodaphone in Walton-on-Thames
Vodaphone in Walton-on-Thames
Very nice and helpfull staff! We were helped by Amar.
Excellent service!
20 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Resposta da Vodafone UK - Walton on Thames
Hey there,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really happy with the service and…
Really happy with the service and advice I was provided by Richard in store. I will definitely be recommending Richard to my family and friends that are local
14 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hey Miti,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Amar
Thank you Amar
Great experience whilst multi tasking with another customer and making sure we were both looked after …thank you
15 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hi there,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Daryl was great
Daryl was great. Very helpful and explained every detail
9 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
The experience was awesome
The experience was awesome. Amar was most patient and boy does he know his stuff
9 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I was served by Daryl in the Walton…
I was served by Daryl in the Walton branch, he was so helpful & very patient, cannot fault the service I received today from start to finish. Thank you so much Daryl, you’re a star!!
9 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hi Sarah,
Thanks for taking the time to write such a great review! We're delighted that Daryl left such a wonderful impression. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Walton on Thames
Hey Shameed,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
changing to a new iPhone
I was changing to a new iPhone. I asked for some advice on the difference between the latest models and expected longevity. I also wanted the new iPhone to be set up for me so I could walk out with a functioning new phone, with all my apps contacts photos etc transferred. Daryl in the Walton on Thames store was extraordinarily helpful, clear at all times and arranged everything efficiently.
31 de julho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hey Laura,
Thanks for letting us know what an amazing job Daryl did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
We went into Vodafone yesterday and had Daryl helping us who was great. He was professional, patient with our questions and found the best mobile contracts for us. Definitely recommend!
6 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hey Dave,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daryl
Daryl, fantastic customer services! So knowledgeable and helpful. Spent so much time finding the right phone and contract for me. He transferred all my data and explained everything patiently. Many thanks!!! All the stars 🌟
6 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hi Tasha,
These are lovely kind words of feedback for Daryl. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Lovely service from Walton team
Richard and the guys where great in the Walton store, they where very welcoming and knowledgeable. That I had have already brought a friend into back in as she was looking for a contract and found the team so trustworthy and helpful
29 de julho de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Walton on Thames
Hi Eve,
Thank you for reviewing and sharing this feedback for Richard and the team.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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