VPA Australia Avaliações 

606
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

So so great thank you! The products are obviously amazing but this is the first time I needed help with an order and the customer service was top class!! Very appreciative of the team and their fast r... Ver mais

Avaliado com 1 de um total de 5 estrelas

Still waiting for delivery 10+ days after order. Tracking pretty much useless, acknowledging delivery is "stuck" in transit but no idea when it's going to be delivered. Fed up chasing it.

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I've been a long term customer. Australia Post delivered in 1 to 2 days in the past but the new carrier advised they will take a minimum of 7 days to deliver to me even though I am less than 10km... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

VPA’s WPI is a clean, fast-absorbing whey protein isolate with great mixability and minimal ingredients. It’s low in carbs and fat, making it ideal for lean muscle building or post-workout recovery.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vitaminas e suplementos

Escrito pela empresa

VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

606 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(606)

79 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The delivery was quick and hassle-free

The delivery was quick and hassle-free, and the product exceeded my expectations in quality and performance. I’m really happy with my purchase and would definitely recommend it to others!

28 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Reckless data practices

My order was flagged as potentially fraudulent, and I received an email from customer service asking for me to send a photo of my license or passport and credit card over email.
This is an absolutely unhinged practice for an online supplement company. Never would I imagine anything of the sought from an random online store. They have no business asking for or storing this data and it is absolutely reckless data practice. I feel sorry for anyone that has followed through with this and their personal information is stored who knows where on VPAs system. After all the recent public data breaches, what business does a random supplement company have for having this info? I won’t be ordering from them again because clearly they have put no thought at all into any sort of privacy measures.

16 de novembro de 2024
Avaliação não solicitada
logotipo da VPA Australia

Resposta da VPA Australia

Hi there,

Thank you for your feedback. We sincerely apologise for any frustration caused.

Due to the strict security measures we have in place, our system occasionally flags orders for further investigation to ensure the safety and protection of our customers.

While our intent is to safeguard our customers and prevent fraudulent transactions, we understand your concerns regarding privacy.

Please be assured that we are committed to reviewing and improving our processes to better align with customer expectations while upholding security standards.

If you wish to discuss this further, we encourage you to contact us directly at sales@vpa.com.au.

We value your input and hope to regain your trust in the future.

Regards,
VPA Customer Service

Avaliado com 4 de um total de 5 estrelas

Overall happy

Overall happy! Loving the flavours. Unfortunately one of the bags’ zip lock doesn’t work so that was a bit of a bummer.

24 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best MCT powder I've used.

I ordered the MCT powder about 2 weeks ago. It arrived quickly and I was a bit wary when opening it for the first time. Many brands of MCT have a smell like nail polish remover and a grainy texture when added to a coffee. VPA brand had no smell and when I made my coffee it was smooth and delicious, the best MCT powder that I have ever tried!

15 de novembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

More frequent free shipping & less emails please?

I’ve been buying products from VPA for many years now. Am happy with their protein powders. I’ve reached out to them directly regarding offering free shipping more often. They have listened to me, however, I feel it’s been some time since free shipping was offered. May I suggest you might offer this service at least once a month? And far too many email offers. Is there a way to limit these? Cheers!

4 de novembro de 2024
Avaliação não solicitada
logotipo da VPA Australia

Resposta da VPA Australia

Hi Paul,

Thanks for being a loyal customer!

We’re glad you’re enjoying our protein powders and appreciate your feedback.

We offer Free Shipping Weekend once a month, plus weekly deals and free products on Cheap Tuesday and Frugal Friday exclusively for email subscribers.

If you’d like to adjust your email preferences, please email us at sales@vpa.com.au. You can also follow us on social media to stay updated.

Thanks again, Paul!

Kind regards,
VPA Customer Service

Avaliado com 1 de um total de 5 estrelas

Goods not received

Goods not received. Automated response from company with no assistance. Tracking information absolutely useless

8 de novembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I'm torn writing this review.

I'm torn writing this review.
I have been using vpa for a while now, even to the point that I've reached their platinum status, but I've noticed as of my last few orders that the customer service has really dropped. Poor responses, or lack there of in some cases, has really put a damper in my experience with VPA. In my most recent order, a product was forgotten and when I contacted customer service they made it out that it was my fault that they forgot to add the product. It's a real shame that the customer experience has been trending this way as their product is great. Their new biscoff knock-off is awesome.
If you don't have to deal with their customer service I highly recommend VPA, but as soon as they're required to be involved I begin to get anxiety about having to deal with them.

31 de outubro de 2024
Avaliação não solicitada
logotipo da VPA Australia

Resposta da VPA Australia

Hi there,

Thank you for sharing your feedback. We're sorry to hear about your recent experience with our customer service.

This is not the level of service we aim to provide.

Please send us your order details at sales@vpa.com.au so we can investigate.

Your satisfaction is our top priority, and we want to make things right.

We're glad you enjoy our products, and look forward to providing you with a better experience moving forward.

Kind regards,
VPA Customer Service

Avaliado com 1 de um total de 5 estrelas

Ripped off and poor customer service

Products were exchanged for items of lesser value. Was also made to pay $8 for a “complementary”shaker that wouldn’t remove from my cart. When notifying the team was ignored and asked to confirm the exchange.

23 de outubro de 2024
logotipo da VPA Australia

Resposta da VPA Australia

Hi TJ,

We're sorry to hear about your recent experience. We've reached out to you directly to resolve the issue and improve your overall satisfaction.

Please let us know if you have any further questions or concerns.

Regards,
VPA Customer Service

Avaliado com 5 de um total de 5 estrelas

GOAT

As usual… easy, reliable, super quick delivery, great pricing, and heaps of choice. Love your work. Go you good things.
Damo.

23 de outubro de 2024
Avaliado com 1 de um total de 5 estrelas

SPAM, Poor Quality, Terrible Service, Expensive, 0/5

Disgusting email SPAM, completely ignores any kind of law, protein is overpriced, quality is very volatile and overall very poor

11 de julho de 2024
Avaliação não solicitada
logotipo da VPA Australia

Resposta da VPA Australia

Hi Andrew,

We're truly sorry to hear about your experience.
Regarding the pricing, we understand your frustration.

Due to significant increases in production costs across the industry, we've unfortunately had to adjust our prices. You can read more about these cost pressures and our reasons for the increase here: https://www.vpa.com.au/pages/price-increase-2024

Our products still offer fantastic value for money, and we hope that we can continue to provide you with the highest quality supplements throughout 2024 and beyond.

We take unsubscribe requests very seriously and apologise if you're still receiving unwanted emails please send us an email via sales@vpa.com.au

We appreciate your feedback and hope you'll reconsider VPA in the future.

Regards,
VPA Customer Service

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