I've been a long term customer. Australia Post delivered in 1 to 2 days in the past but the new carrier advised they will take a minimum of 7 days to deliver to me even though I am less than 10km... Ver mais
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Veja o que dizem as avaliações
I have been a customer of VPA for a few years and have always experienced professionalism from VPA. I use Whey Isolate for a few years and I am satisfied with it.
My delivery experience was not that great this time. We absolutely love the premium way vanilla and chocolate but the delivery had us missing items for the second time.. I emailed Shai in customer sup... Ver mais
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The products are great. They do what they intend to do. The protein is not filled with unnecessary ingredients. The processing of orders is quick and delivery is usually the same and that is using Aus... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated
Informações de contato
PO Box 7305, 4500, Brendale, Austrália
- 1300 669 264
- sales@vpa.com.au
- www.vpa.com.au
4,3
Excelente
602 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product a swift delivery times
Great product a swift delivery times. Can't fault it
24 de junho de 2026
Excellent vendor, highly recommended
I have been a customer of VPA for a few years and have always experienced professionalism from VPA. I use Whey Isolate for a few years and I am satisfied with it.
29 de junho de 2026
Avaliação não solicitada
Poor communications from new shipping company
I've been a long term customer.
Australia Post delivered in 1 to 2 days in the past but the new carrier advised they will take a minimum of 7 days to deliver to me even though I am less than 10km from the warehouse.
Then I get another notification that it was on-board for delivery.
Aust Post were reliable and there notifications are accurate. Please go back to them.
Not impressed with the price rises this year.
25 de junho de 2026
Avaliação não solicitada
Resposta da VPA Australia
Hi Lawrie,
Thanks for taking the time to share your feedback. We’re sorry to hear you’ve been disappointed with both the delivery experience and our recent price increases.
We’ve followed up via email with an update on your order. We’ve also chased up your parcel with the courier, and it’s now out for delivery today. Please check your email for the full details. If it hasn’t arrived by tomorrow, simply reply to our email and we’ll investigate it further.
We completely understand your disappointment regarding the recent price increases. Unfortunately, significant increases in raw material costs, supply constraints, and global demand for whey protein have impacted manufacturers across the industry. We’ve shared more about this here: https://www.vpa.com.au/pages/price-increase-2026.
Independent reports have also covered these industry-wide changes:
https://www.nine.com.au/lifestyle/health-wellness/weight-loss-drugs-drive-protein-shortage-as-prices-soar-20260615-p606sz.html
https://www.theguardian.com/australia-news/2026/jan/10/why-protein-powder-expensive-price-surging-australia-supplements
While we know the increases are frustrating, our focus remains on delivering high-quality supplements and the best value we can.
Thank you for your support over the years. We genuinely appreciate your feedback and hope today’s delivery helps restore some confidence in your experience with us.
– VPA Australia Customer Service
My delivery experience was not great
My delivery experience was not that great this time. We absolutely love the premium way vanilla and chocolate but the delivery had us missing items for the second time.. I emailed Shai in customer support and they were quick to respond which was amazing for our missing product and tampered box. Although I was offered my replacement, I’m not sure that was enough to place another order, considering this was the second time I’ve had issues with deliveries.
17 de junho de 2026
Avaliação não solicitada
Resposta da VPA Australia
Hi Kylie,
Thank you for your feedback.
We’re sorry to hear about your experience. The issues you raised have been thoroughly reviewed, investigated, and discussed internally so we can continue improving our processes and prevent similar situations from occurring again. We apologise if you’ve experienced this more than once.
We’re glad to hear the matter has since been resolved. If there’s anything further we can assist with, or if you experience any other issues in the future, please don’t hesitate to reach out.
–VPA Australia Customer Service
QUite a nice experience with vpa
QUite a nice experience with vpa, 3/5
12 de junho de 2026
Avaliação não solicitada
Resposta da VPA Australia
Hi Sophie,
Thanks for taking the time to leave a review.
We’re glad to hear you had a nice experience with VPA and appreciate your support. If there’s ever anything we can do to improve your experience, we’d love to hear from you.
– VPA Australia Customer Service
VPA - Service down, prices up! - updated.
I have used VPA for years, heck back in NZ I was even a brand ambassador before moving to Aus. Recently the protein price has jumped drastically and the other day I spent 200+ dollars to buy more and it hasn't turned up. It's been sat in a depot for days 20 minutes from me. I have contacted them and even though I have spent 1000s and 1000s of dollars and also promoted them they have simply ignored me. The protein tastes good but now it's the same price as named brands I'll be swapping to something nicer where they actually offer support and care if your parcel has gone missing. Absolute tragedy. I bet they notice this review and act all nice offering help on here. Too little too late. Buyer beware. - EDIT in response to the below - It spent almost 7 days sitting 20 minutes from my house. I messaged your website support TWICE in that time. I even asked for a full refund and you could get your package back. You ignored both. You didn't even acknowlegde me and you sit there waiting for it to hopefully arrive. You can control the courier because YOU decide which service to use and obviously you chose the very cheapest despite putting up your prices and the fact I spend 2-400 every few months. I checked the parcel companies reviews on here "DaiPost" and they are ALL bad. You either did no research or you chose to risk it for cost. Either way you've lost a very long term customer. Almost 7 days to get 20 minutes. Insane.
25 de março de 2026
Resposta da VPA Australia
Hi Don,
Thanks for taking the time to share your feedback.
We understand the frustration when a parcel experiences delays in transit. While courier delays are unfortunately outside of our direct control once an order has been dispatched, we’ve checked your order and can see that it has since been successfully delivered.
We appreciate your patience and understanding throughout the process, and thank you for your continued support of VPA.
– VPA Australia Customer Service
Great company to purchase from
Great company to purchase from, good range of items, fair postage prices and quick delivery times, items have good descriptions and products simply work
11 de junho de 2026
Avaliação não solicitada
Resposta da VPA Australia
Thanks for the fantastic review, Dale! We’re delighted to hear you’ve had a great experience with our range, pricing, delivery times, and product information. It’s especially rewarding to know the products are delivering the results you expect. Thanks for your support and for choosing VPA!
— VPA Australia Customer Service
Products are absolutely fantastic
Products are absolutely fantastic. Love it!
Customer service is not great getting back to you tho. Was a free postage weekend, got charged postage and have emailed them twice with no reply.
25 de maio de 2026
Resposta da VPA Australia
Hi JT,
Thank you for your review and for your support. We’re pleased to hear you’re enjoying the products.
We’re sorry to hear about your experience regarding the shipping charge and communication. After checking our system, we were unable to locate any emails from the address provided. For future enquiries, please ensure they are sent to sales@vpa.com.au so our team can assist as quickly as possible.
We’ve since been in touch directly to assist with this matter.
Thank you for your patience and understanding.
– VPA Australia Customer Service
Resposta da VPA Australia
Thanks for your review, Christina! We’re so glad you enjoyed the product and that it tasted great in your brownies. We love hearing how our products are being used in delicious high-protein recipes. Thanks for sharing your experience and for your support!
— VPA Australia Customer Service
Always great products and service from VPA
The products are great. They do what they intend to do. The protein is not filled with unnecessary ingredients. The processing of orders is quick and delivery is usually the same and that is using Australia Post. Great to have the ability to build up purchase points which do really help with further purchases.
25 de maio de 2026
Resposta da VPA Australia
Hi there,
Thank you for your continued support and for taking the time to leave such a fantastic review!
We’re thrilled to hear you’re enjoying the quality of our products, fast order processing, and speedy delivery. It’s also great to know you’re making the most of our Rewards Program and finding the points helpful towards future purchases.
We truly appreciate your loyalty and look forward to keeping you stocked up for many more orders to come.
– VPA Australia Customer Service 💚
Quality protein powder
Bought the vanilla and banana Whey Protein Powder and tastes great!
25 de maio de 2026
Resposta da VPA Australia
Hi Ali,
Thanks so much for the great review!
We’re delighted to hear you’re enjoying both the Vanilla and Banana Whey Protein flavours.
We really appreciate your support and look forward to serving you again soon.
– VPA Australia Customer Service 💚
Resposta da VPA Australia
Hi Sharyn,
Thanks so much for your review!
We’re thrilled to hear you found the ordering process easy, your delivery arrived quickly, and that you’re enjoying the product.
We really appreciate your support and look forward to helping you with your next order.
– VPA Australia Customer Service
Poor customer service
When you actually receive the products you ordered they are fine. With my past 3 orders there has been a problem every time. Split packaging, orders not turning up and incorrect items being sent. After years of faultless service VPA has dropped its standards.
25 de maio de 2026
Resposta da VPA Australia
Hi Charles,
Thanks for your feedback, and we're sorry for the issues you've experienced with your recent orders.
We understand how frustrating this would be, especially after many years of faultless service. We've since resolved these matters and appreciate you bringing them to our attention.
Thank you for your long-term support of VPA. We value your loyalty and hope to provide a much smoother experience moving forward.
–VPA Australia Customer Service
Waited 5 weeks for products to arrive
Waited 5 weeks for products to arrive. Sent an email after 2 weeks and one of 6 products was eventually sent. I emailed again and then the 5 remaining products were sent. On arrival one product was not what I ordered and another product did not arrive.
25 de maio de 2026
Resposta da VPA Australia
Hi Keri,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration caused by the delays and issues with your order.
As this was an international shipment, there were some unexpected delays during transit. While international deliveries can sometimes be impacted by factors outside our direct control, we understand that this doesn’t make the experience any less disappointing.
We can see that our team responded to your enquiries and worked to resolve the missing and incorrect items for you as quickly as possible. We appreciate your patience while we investigated and arranged a resolution.
Thank you for giving us the opportunity to make things right. We value your support and hope to provide you with a much smoother experience in the future.
– VPA Australia Customer Service
Not worth it
This product is good and was value for money. There recent price changes are ridiculous and daylight robbery!! It has literally doubled in the past year - far more than supply costs and inflation.
Dodgy and untrustworthy, I’m leaving for another brand after 7 years of loyalty.
24 de maio de 2026
Avaliação não solicitada
Resposta da VPA Australia
Hi Stuart
Thanks for contacting us a VPA.
Due to significant increases in production costs, we have unfortunately had to increase our prices.
You can read more about our reasons for doing so here https://www.vpa.com.au/pages/price-increase-2026
Our products still offer fantastic value for money, and we hope that we can continue to provide you with the highest quality supplements throughout 2026 and beyond.
–VPA Australia Customer Service
Customer Support does their job…
Customer Support does their job well,initially had an issue with one of my orders,but quickly got a response and they resent the package in a reasonable time frame,so far packages always arrive in perfect condition and hope that will stay the same always.Maybe fold the invoice I guess,cause it always gets squashed up when its open,idk
15 de maio de 2026
Avaliação não solicitada
Resposta da VPA Australia
Hi Cras,
Thanks for the 5 stars! Glad our team could sort the issue quickly and that your orders have been arriving safely.
Appreciate the feedback about the invoice too, we’ll pass it on to the team.
–VPA Australia Customer Service
Great tasting WPI
I have used VPA for about 5 years. The WPI protein powder tastes amazing, and there is a great range of flavours. Dark chocolate is my favourite. I have tried other brands of powder, but VPA is the best. The supplements are okay, but I usually purchase those elsewhere. Orders are delivered fast.
1 de maio de 2026
Avaliação não solicitada
Resposta da VPA Australia
Hi Anthony,
Thanks so much for your support over the past 5 years! We’re thrilled to hear you’re loving the WPI range, especially the Dark Chocolate flavour.
Really appreciate you choosing VPA and taking the time to share your experience.
–VPA Australia Customer Service
I've been using VPA for years and have…
I've been using VPA for years and have found the quality of product and customer experience from the company to be top notch.
31 de março de 2026
Avaliação não solicitada
Resposta da VPA Australia
Peter, really appreciate your long-term support and kind words. It’s great to hear both the product quality and customer experience have stayed consistently top notch for you over the years. That kind of loyalty means a lot to us. We're grateful to have you with VPA!
-VPA Australia Customer Service
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