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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great experience with this company. Ordered peel and stick mural and it arrived with panels all numbered and clear instructions. I realised I had input one of the measurements incorrectly but an email... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are absolutely thrilled with our 'Brends' mural! It's transformed our downstairs living space and anyone who has seen it so far has commented how different it is and very calming to look at. The... Ver mais

Avaliado com 5 de um total de 5 estrelas

This mural wallpaper has completely transformed the space in a way that feels both intentional and effortlessly stylish. From the moment it was installed, it became the focal point of the room,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service and product. I’ve never used wallpaper before but wanted something to elevate my home. My son’s room needed a makeover and Wallpaper Mural offered such beautiful patterns... Ver mais

Detalhes da empresa

  1. Loja de papel de parede

Escrito pela empresa

Premium Self-adhesive Wallpaper & Wall Murals. Fast worldwide shipping. Premium HD wallpaper murals printed and shipped in 2-5 business days. Transform any space to meet your taste with our premium, handcrafted, bespoke wallpaper murals. High quality, sustainable wallpaper. 5 star friendly service. Secure transactions. 1000+ designs. Peel & Stick Wallpaper.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

269 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

I searched the web for hours and hours…

PURE QUALITY!
I searched the web for hours and hours finding the right mural at the right price.
Couldn’t be happier… let’s face it applying the perfect wall mural is never easy but I was so incredibly impressed with the customer service, product, quality, delivery. I LOVE MY MURAL SO MUCH! Highly recommended in all levels. Thank you!

10 de dezembro de 2024
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

Hi,

Thank you ver much for your review! We are very happy to hear that you love your wallpaper.

If you have any photos, we would love to see them!

Kind regards,

WallpaperMural

Avaliado com 2 de um total de 5 estrelas

Isn’t scaled to my wall- the cranes head is missing!

Mural was delivered three days after latest expected delivery date -
Customer services basically said it’s my problem I booked decorators to fit and decorate my room in anticipation of the mural.
The mural is not made to scale and isn’t made to measure my wall as half of the cranes head is missing. Unable to attach photo.
Disappointed all round really.

30 de novembro de 2024
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

Hi Rea,

I am very sorry to hear that you are disappointed that your wallpaper arrived late, I do apologise about that. We have been extremely busy in production and have been trying to dispatch orders as soon as possible.

In relation to the mural being made-to-measure, it has been printed to the dimensions of your wall as per the dimensions you entered on our website. In terms of the position of the design, the crop of the design is chosen during the order process, that is not something we alter unless requested.

We would love to resolve this issue right away so a member of the team will be in touch via email.

Kind regards,

WallpaperMural

Avaliado com 5 de um total de 5 estrelas

I bought this paper to be delivered to…

*update* I have received the refund for the money charged for import taxes. I was charged in error by the delivery company and not by wallpapermural.
The wallpaper is gorgeous, i cannot wait to get it up and customer service was so lovely and prompt to deal with, i will certainly buy from them again.

I bought this paper to be delivered to Ireland. At no point did it mention when I ordered that i would have to pay import fees. So on top of my wallpaper I had to pay 90euro to the ups driver. There should be a warning at checkout about this. Its not fair. Will not be ordering again.

29 de agosto de 2024
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

Hi,

I'm terribly sorry this has happened - you should not have been charged by UPS as we ship EU orders with delivery duty paid and cover the import costs for you.

If you can email info@wallpapermural.com with your order number and the receipt, we will get this refunded for you!

Thanks,

WallpaperMural

Avaliado com 5 de um total de 5 estrelas

High quality product and service

Reached out to them to ask if possible to get in time for decorator slot. They sorted it all out, came in excellent time. Extremely happy with the result and the wallpaper quality is excellent (traditional wallpaper).

24 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best money ever spent!!!

Hands down one of the best things we have ever spent our money on. The quality of the Mural was amazing. The person we hired to install it said it was the best quality that she had worked with and she actually a lot of S&L wallpaper. We cannot wait to work with this company again. It truly has transformed our guest room. I wish we could upload a photo…amazing!

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Butterfly Garden - beautiful design 🥰

I found the company in Instagram and after tons and tons of choice found the perfect mural. I had fantastic, helpful friendly service. Danielle worked with me to slightly tweak/customise the design of mural to fit around TV and fire. Prompt responses from email and phone. I would recommend buying the samples to see the different types of paper and pattern close up. Very clear on putting up, each drop numbered at the bottom. Would highly recommended. 10/10.

17 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All round good company

The wallpaper itself is of great quality and looks amazing. But what stands out just as great is the customer service. Due to some unknown issue, we had trouble with the wall paper. But after dealing with Joe, he sorted everything out and resolved our concerns. I will definitely get more wall papers from here.

10 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Low quality high price tag

I spent over £600 for one wall. Wallpaper was installed by a professional whom I worked with many times before. The quality was so bad that it shows every joint and at the end it looks dirty- not a great result.
When I fed this back, I was told my professional decorator must have used a dirty cloth. Come on, it's his job... I ordered the wallpaper twice to rectify the issue, but both times the results were the same. No refund was offered, they just said that they think their quality of paper is good and up to standard.
Don't waster you money, any ready roll you buy from B&Q will give you a better look.

18 de agosto de 2023
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

Hi Samira,

Thank you for your review.

We are disappointed to hear that your wallpaper did not meet your expectations.

Looking back at our conversations, you stated that the 'first time it was cut by mistake so (you) had to re-order it'. This wallpaper has cost more than it should have due to errors caused by your decorator during installation.

From the photos you had sent over of the second attempt at installation, the issue is not the joins themselves, but the dirty finger marks found on the paper in the middle of some drops. The finger marks are clearly visible in the photos. These finger marks have been caused during installation which is out of our control. I understand that you have used this decorator in the past but this same decorator incorrectly cut the first batch of the wallpaper and then marked the second batch. This isn't something we can be held responsible for.

We did discuss a resolution and we were happy to offer you a significant discount on a reprinted wallpaper. However, fixing the issue did not seem to be a resolution, you only wanted a refund despite leaving leaving the wallpaper up on the wall.

We have been selling this same paper type for years with little to no complaints from thousands of orders, installed by a mixture of thousands of decorators as well as consumers themselves. I can assure your our paper is far from low quality. It is a premium non-woven wallpaper that is equivalent to the papers used by brands charging significantly more than us.

I am sorry that we could not resolve this issue further, however, we did not receive a reply to our last email so we did not know this issue was on going, especially considering our last email correspondence was over 7 months ago.

Kind regards,

WallpaperMural



Avaliado com 1 de um total de 5 estrelas

This company is trying to cut costs at…

This company is trying to cut costs at all places. I placed two orders for two different homes of mine. Rather than
Packaging them separately they shoved both of them in one box. This caused great inconvenience for me. They should be sending them out SEPARATELY esp when they were separate orders placed a few days apart. How am I meant to separate them
Both when they have been rolled together and transport them to my other home? Shocking!

22 de março de 2024
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

Hi Zhara,

Thank you for your review. However, we feel as though this is a little unfair. You ordered both of your murals 8 hours and 35 minutes apart to be exact, which is the same working day. Furthermore, you ordered both murals to the same delivery address. If you had ordered both murals to separate delivery addresses, then we would have shipped each mural in a separate box for you.

I can assure you we are not cutting corners, we are just trying to reduce our carbon footprint. Many other online companies would also combine orders to the same customer and same delivery address if possible. We have already offered, if it is absolutely necessary, that we can send an empty box to your address so you can transport one of the orders to the other address.

We will continue to ship outstanding orders to the same customer and address in a single parcel if possible as a continued effort to help reduce our footprint.

Kind regards,

WallpaperMural

Avaliado com 5 de um total de 5 estrelas

Shivver me timbers!

Absolutely brilliant service and product. I’ve never used wallpaper before but wanted something to elevate my home. My son’s room needed a makeover and Wallpaper Mural offered such beautiful patterns with the addition of free, bespoke adjustments . My son loved the pirate themed paper and the team added a ships cat at his request. The results were mind blowing! I placed my order without hesitation. It came with simple instructions and the peel and stick variety had pride of place in its new home within half a day (I’m a total novice but it was so simple to hang). I can’t thank the team enough. I’ll definitely purchase again in the future!

7 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality and the prints are…

Amazing quality and the prints are fantastic. I like the fact that I can customize the size of the wallpaper with the section I prefer. Will defiantly recommend Wall Paper Mural.

I order it from Saudi Arabia and received it just on time.

26 de novembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Blurry mural, only for large walls

Spent a thousand bucks which quickly went down the drain. Print is blurry all over. wallpapermural told me you have to “stand in the middle of the room” in order to see it more clearly. What?! Not happy with the customer service, can’t comment on ease of installation, as it’s going right into the trash.

19 de setembro de 2023
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

*Update*

Unfortunately, we have still not had a response from the customer in relation to this order. Prior to this review we had already offered a free re-print at a different scale which would have solved this issue.


Hi Danielle,

I am very sorry to hear that you are disappointed with your wallpaper. As we have explained over email, the reason in which your wallpaper is not as clear as usual is because you have ordered this non-repeating photographic wallpaper to stretch across all four walls. The design you ordered consists of a very high quality photograph that we have never had a complaint about previously. In fact, we have even installed this mural in our office due to quality of the photograph as per the images we sent over in the email chain.

Furthermore, we offer samples and free digital proofs which accurately show the image quality before ordering. We always advise, when ordering a mural of this size, to order a sample or a free digital proof beforehand. In relation to the viewing distance, that is the Industry standard advice in decorating and the wallcovering industry. Any wallpaper will look more blurry when examining it at a viewing distance of 20 cm.

As per our last email, we are offering to reprint the mural free of charge, however, this time we can make the mural repeat around the room which will significantly decrease the scale of the photograph, thus, significantly improving the quality of the image. If you could possibly email us back in relation to this we can get this issue resolved as soon as possible.

Kind regards,

WallpaperMural

Avaliado com 5 de um total de 5 estrelas

Fantastic

Fantastic. I enquired about customising one of the designs to suit my oddly shaped wall better. Danielle got back to me quickly and provided me with a custom design for the same cost as ordering straight off the web page.
We went for the self adhesive option which worked really well.I had bought a felt applicator ready but one actually came with the paper in the box!
The paper is great quality and can't in good time with clear instructions.
Very grateful and would use again in the future.

1 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous customer service and product

Fabulous customer service, very attentive. I received two proofs to sign off, first one showing the whole mural and the second showing a detailed section. I ordered the self adhesive peel-able wallpaper and am impressed with the quality.

Delivery was speedy and came with an installation guide. It was easy to install and I was able to do a 3m x2.2m wall in 2 hours with minimal experience.

It has really lifted the room, very impressed.

20 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Custom 'Brends' mural...

We are absolutely thrilled with our 'Brends' mural! It's transformed our downstairs living space and anyone who has seen it so far has commented how different it is and very calming to look at. The blue colours are so vivid and merge beautifully. We opted for the heavy-grade wallpaper which is of very high quality. The wallpaper panels were numbered clearly and the instructions were easy to follow.
I'll definitely buy another mural for our next project...the home office space!
Thank you again for supplying a fantastic product!

13 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible Customer Service and Product Description

I ordered a sample of this wallpaper but the scale of the sample was significantly smaller than the actual paper I received. I thought this was a repeating pattern but instead they sent me just a random section of the paper. This is for a nursery I'm designing and it looks absolutely terrible because the scale doesn't look at all like the pictures on the website or sample sent. Even more, the paper feels cheap and thin. I contacted customer service and Joe was so incredibly rude to me. He talked to me like I was an idiot and wasn't sympathetic to my situation at all. Terrible company and I wouldn't recommend them at all.

3 de julho de 2023
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

Hi Kayla,

Thank you for your review.

We are sorry to hear that you are disappointed with your wallpaper. Unfortunately, in this instance we cannot issue a full refund for your order. This is because the wallpaper you received is neither faulty or inaccurate based on the scale and colour of the design.

During the order process you previewed your wallpaper to scale based on the dimensions you entered in the previous step. We have checked your preview proof with our print file and the wallpaper you received as shown in the photo you sent over. It is clear that the wallpaper you received matched the preview and crop you chose exactly, it also matches the images on our website exactly.

WallpaperMural sells wallpaper murals which are scaled to fit a full wall. If the entire design on the sample were to be scaled to the size of an average wall, in the majority of instances, the sample would be useless as you would not be able to see the vast majority of the design on the sample. Furthermore, on the sample there is a highlighted area that clearly shows the mural blown up to scale.

We are deeply saddened and disappointed to hear that you do not love your wallpaper. We have been sympathetic and fair in trying to resolve this issue. We have offered a replacement at a custom scale that matches your vision at our expense as gesture of goodwill. If the wallpaper was in fact faulty or did not accurately represent the mural shown on our website we would be happy to offer a refund as part of our guarantee. A member of the team will be in touch to see how you would like to proceed.

Kind regards,

WallpaperMural

Avaliado com 1 de um total de 5 estrelas

Poor product quality and customer service

The so-called "highest quality" vinyl wallpaper they provide is not actually made of vinyl material, it is not waterproof, and the surface patterns are printed using inkjet technology, resulting in uneven colors. The seams of the wallpaper are clearly visible when installed. When I contacted customer service about these issues, their response was that it looks fine from a distance and not to inspect it closely. Furthermore, when one of the wallpapers had a cutting problem and needed replacement, they actually replaced it with a lower quality wallpaper, which is simply outrageous.

27 de junho de 2023
Avaliação não solicitada
logotipo da WallpaperMural

Resposta da WallpaperMural

Hi Krister,

Thank you for your review.

Firstly, we do not say that our Heavy-Grade wallpaper is waterproof, unfortunately no wallpaper that actually contains paper is water-proof. As per our website, our Heavy-Grade wallpaper is a vinyl coated wallpaper that is not only water resistant but also anti-bacterial. If you would like I can send over the exact specification via email.

We do not use inkjet technology during our printing process, the uneven colour you are referring to is actually a gradient which is part of the design as we mentioned over email. In relation to the seams, we can see that parts of the paper are overlapped which is why they are clearly visible. Our Heavy-Grade wallpaper needs to be butt joined which helps to create the seamless effect.

A member of the team will be in touch to resolve your issue with the replacement. I do apologise for any inconvenience this may have caused.

Kind regards,

WallpaperMural


Avaliado com 5 de um total de 5 estrelas

The mural is beautiful!

The mural is beautiful and detailed. The colors are exactly as depicted! We love it. Customer service was responsive and prompt with their reply as well. The mural arrived in the USA timely and in wonderful condition. We could not be happier!

8 de março de 2023

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