Great experience with this company. Ordered peel and stick mural and it arrived with panels all numbered and clear instructions. I realised I had input one of the measurements incorrectly but an email... Ver mais
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Veja o que dizem as avaliações
We are absolutely thrilled with our 'Brends' mural! It's transformed our downstairs living space and anyone who has seen it so far has commented how different it is and very calming to look at. The... Ver mais
This mural wallpaper has completely transformed the space in a way that feels both intentional and effortlessly stylish. From the moment it was installed, it became the focal point of the room,... Ver mais
A empresa respondeu
Absolutely brilliant service and product. I’ve never used wallpaper before but wanted something to elevate my home. My son’s room needed a makeover and Wallpaper Mural offered such beautiful patterns... Ver mais
Detalhes da empresa
Escrito pela empresa
Premium Self-adhesive Wallpaper & Wall Murals. Fast worldwide shipping. Premium HD wallpaper murals printed and shipped in 2-5 business days. Transform any space to meet your taste with our premium, handcrafted, bespoke wallpaper murals. High quality, sustainable wallpaper. 5 star friendly service. Secure transactions. 1000+ designs. Peel & Stick Wallpaper.
Informações de contato
Winnington Hall, Winnington, CW8 4DU, Winnington, Reino Unido
- 01565337407
- info@wallpapermural.com
- www.wallpapermural.com
4,6
Excelente
269 avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
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The mural looks fantastic
The mural looks fantastic. It was a breeze to install. Would def recommend to others!
20 de maio de 2023
Avaliação não solicitada
The item was late
The item was late. It is also not as seen the gaps are much bigger then the image shown.
22 de maio de 2023
Avaliação não solicitada
Resposta da WallpaperMural
Hi Nina,
Thank you for your review. We are extremely sorry your order was delivered 1 working day late, we were at the time catching up from the bank holidays. We did speak to you and upgrade your delivery to a 10:30AM service free of charge to try and make up for this.
I'm not sure what you mean about the gaps - I have checked your print file and the image matches the crop that you chose on our website exactly. As everything we sell is custom size, it will not always match the product image depending on your dimensions. We do display what you will receive very clearly and to scale when you choose your crop.
Kind regards,
WallpaperMural
Bad quality adhesive
I promised to come back and leave a review after I install the wallpaper. Well, I was happy for less than 24 hours, as the wallpaper came off the wall. I cleaned properly the wall before the installation, followed instructions and all was very easy. I have to mention that I received the wallpaper in 5 pieces, and only the first two had the extra 3 cm at the top. The last three had 1/2 cm left extra at the top. The adhesive is of very bad quality, it needs to be much improved. So, my wallpaper sits on the bottom of my trash can. I do not recommend this product.
11 de maio de 2023
Avaliação não solicitada
Resposta da WallpaperMural
Hi Rodica,
Thank you for your review. I am disappointed to hear that you have had some issues with your wallpaper. We have had no contact from you in relation to this issue.
A member of the team will be in touch to discuss a replacement.
Unfortunately all walls have different surfaces and we cannot control what surface the wallpaper has been installed on. We have been using this adhesive for a number of years with a very low failure rate. If we made the adhesive any stronger there is a good chance it would damage the walls surface.
In relation to the extra material at the top, this cannot vary drop to drop as each file is made as a rectangular image. What you are seeing will either be caused by the fact that your ceiling is not straight or the first drop you installed is not straight. We add the additional 3cm to each edge to account for this eventuality and based on the fact that you still have material left over at the top means this is working.
Kind regards,
WallpaperMural
I ordered the jungle mural for my sons…
I ordered the jungle mural for my sons room as part of his birthday present as he’s animal mad. I called to check on delivery as I wanted it up before his birthday, I was told it was just about to go to print and might not make it in time. The following day I had a call to say that they had pulled out the stops and managed to get it on a Saturday delivery; it arrived 9am next day. To say I was delighted was an understatement. The mural is perfect, great fit and awesome quality.
13 de maio de 2023
Avaliação não solicitada
Stunning mural, easy to hang.
I ordered a watercolour mural in a Daisy design.
I was quite nervous choosing such a large design (one flower is 6ft tall!)
The customer care team were so helpful when I queried if the pattern would work with my fireplace and I was sent a picture of how the mural would look with little loss of the pattern.
Delivery was very quick despite all the Bank Holidays and the packaging and instructions were excellent.
My decorator said it was so easy to hang and very impressed with the quality.
I wish I had more walls that could take a mural.
I love it, thank you.
4 de maio de 2023
Avaliação não solicitada
Happy overall
Unfortunately 2 of the panels turned wrinkled so the picture doesn’t look good 😞
Update June 13:
Great costumer service, max was really helpful and sent us a new wallpaper. It looks great now and we are super happy, we would definitely do more projects using them.
12 de abril de 2023
Resposta da WallpaperMural
Hi Noga,
Thank you for your review. I am sorry to hear that some of your wallpaper has creasing. This will have happened during transit. A member of the team will be in touch to ask for some photos and to ask if you would like some replacement paper.
Kind regards,
WallpaperMural
Update May 24th:
Hi Noga,
We have indeed contacted you but we have had no response, perhaps our emails are going into your spam folder. We will send a follow up email so please keep an eye on both inbox’s.
Kind regards,
WallpaperMural
The mural looked terrible in comparison…
The mural looked terrible in comparison to what was presented on the website.
The edges had different colours which made the wall look like it had mould.
The adhesive started bubbling and coming away after a couple of days.
When I complained I was told all was fine with no offer of a refund.
We’re taking it firm after a week and re-wallpapering
5 de abril de 2023
Resposta da WallpaperMural
Hi Laura,
Thank you for your review.
I am sorry to hear that you are disappointed with your wallpaper. Based on the photos sent over via email the wallpaper looked as shown on our website. You ordered an ink blot wallpaper design which is created using drops of ink on paper, it is this effect that I believe makes you think that your wallpaper looks mouldy.
In regards to your email and the wallpaper bubbling, we did not say the wallpaper looked fine by any means. We replied stating that we would happily replace the wallpaper free of charge for you. We are still waiting on your reply to this email. A member of the team will follow up on this to confirm how you would like to proceed.
Kind regards,
WallpaperMural
Incredible quality- extremely strong…
Incredible quality- extremely strong and beautiful paper. It looks exactly like the photos online and was easy to apply. The paper is thick and not stretchy. I love it and cannot recommend enough!
5 de abril de 2023
Quality Mural with Ease
The product is great, amazing quality print. Ordering process was a complete breeze. Simple shipping.
31 de março de 2023
Easy to order
Easy to order. Great to deal with. Excellent choice and quality Mural went up incredibly well , and with being pre cut it’s super easy I highly recommend
30 de março de 2023
So easy to order and put up.
30 de março de 2023
It went up great
It went up great. Just the thin side of the paper is visible when done. In other words you can see the seams. My mural was quite dark so that’s probably why.
Would recommend this product for sure. It was nice to work with.
31 de março de 2023
Great quality
24 de março de 2023
Beautiful and Excellent Quality
Excellent communication (even on a Saturday) Mural arrived beautifully packaged and with clear instructions. Will definitely be making further purchases.
23 de fevereiro de 2023
Love the quality
Love the quality, will definitely buy again , really easy to put up as well !!
22 de fevereiro de 2023
The wallpaper is absolutely gorgeous!!!!!!!/
The wallpaper is gorgeous, however, the seams are a little apparent no matter what I have done to butt them up and smooth them out. Your correspondence and delivery of the wallpaper was impeccable and everyone who has seen my bathroom wall can't get over just how beautiful it is.
21 de fevereiro de 2023
Had to wait too long for samples,,so…
Had to wait too long for samples,,so much that I do not trust a good delivery time of this company
To reply to you
When I asked about my samples I was told you were very busy with big orders going out ??? Nothing to do with Royal mail
20 de março de 2023
Resposta da WallpaperMural
Hi Tamara,
Thank you for your review. Sorry to hear that your samples took to long to get to you. After looking at your order, your samples were in fact dispatched on time. However, the delay came in that Royal Mail took 4 days to deliver your order. We cannot be held responsible for Royal Mail delays. We pay for first class delivery so your order should have been delivered within 1 working day.
Kind regards
Max
**Update
Hi Tamara,
That is correct, we were busy with a large amount of orders during the same period which is why your order was dispatched towards the end of the dispatch window. However, the four working day delay was due to Royal Mail services which we unfortunately do not have control over.
Once again, we apologise for the delay caused by Royal Mail. For full orders we use UPS who are much more reliable, but do not provide a letter service unfortunately.
Kind regards,
WallpaperMural
Beautiful design - Does not stay
Beautiful design. Very costly. Paper shrunk due to being in heating season and started to come off of wall. Entire 3/4 of mural fell off after a week of being in place. Attempting to work with customer service on a replacement. I have other brands of peel and stick in home with zero issues.
20 de março de 2023
Resposta da WallpaperMural
Hi Jason,
I am glad to hear that you loved the design. It being the time of year where you might have your heating on will not make any difference to the wallpaper. The only instance where the wallpaper could shrink just after installation is if you did not let the wallpaper acclimatise in the room for at least 48 hours before installation.
Due to the fact you are stating the wallpaper is peeling away from the wall, that would suggest that perhaps either the surface of the wall you have installed the wallpaper on is not compatible, or, it might be that you have a faulty batch of wallpaper. Either way this will be resolved in the form of a replacement.
A member of the team will be in touch to request some photos of the installation and your preference on a replacement wallpaper.
Sorry for any inconvenience this may have caused.
Kind regards,
WallpaperMural
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