Have been trying for several weeks to sort out my commercial water account since moving into a new property. Spoke to Katie today (nearly 2hrs) but all sorted now. Highly recommend
A empresa respondeu
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Veja o que dizem as avaliações
Cannot recommend Sultan from Sheffield highly enough. I rang Waterplus completely fed up as I was getting nowhere trying to sort out my issues via email. Sultan was absolutely brilliant, very profes... Ver mais
A empresa respondeu
I've had Waterplus as my water supplier at my last two companies. The ledger was all over the place with both of them. I gave up trying to get their statements to match up with the direct debit paym... Ver mais
A empresa respondeu
A huge shoutout to Craig Fowler at Water Plus for always going above and beyond to support the water sales team at Love Business. No matter the challenge, Craig is always on hand to help, provide... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Informações de contato
ST4 4TW, Stoke-on-Trent, Reino Unido
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful lady explained the…
Really helpful lady explained the procedure and made sure I understood it
26 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Andrew,
Thank you for getting in touch with a review.
It's good to hear about the great customer service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Fabulous service from Anthony Tetley
Fabulous service from Anthony Tetley. Fast, efficient and informative-he helped to make an important decision extremely simple for me with terrific clarity and insightful knowledge.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Dave,
Its fantastic to hear that Anthony helped you with your decision by making it simple for you.
Thank you for taking the time to leave a review and I will make sure that this is passed on to Anthony.
Kind regards,
Andrea
Water Plus
Resposta da Water Plus
Hello Ellie,
Thank you for taking the time to leave a review.
Its great to hear that you received helpful service.
Kind regards,
Andrea
Water Plus
It was nice to speak to Julie
It was nice to speak to Julie, who was very clear and precise with all information given regarding my enquiry.
Excellent customer service, patient, knowledgable and extremely helpful.
23 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello,
Thank you so much for taking the time to leave a review.
Its great to hear that Julie provided you with excellent customer service.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Sultan (Sheffield)
Sultan (Sheffield) - What an amazing guy with the best customer service! He was helpful, patient and an absolute asset to your company. It was just the best customer service ever!!!
22 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Jo,
Thank you for getting in touch with a review.
We're so pleased that you're happy with the great customer service that you received from Sultan and I will pass your appreciation on to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Our service was truly marvellous
Our service was truly marvellous, we expected the usual fight to amend the account, but the change was absolutely flawless. If all your staff are half as good you will be fortunate indeed.
22 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent customer service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Juile who I spoke to was very helpful…
Juile who I spoke to was very helpful and very nice and help me lot
21 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Michelle,
Thank you for getting in touch with a review.
We're pleased that you're happy with the great customer service that you received from Julie and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Thanks to Julie.
Thanks to Julie who understood just what I needed to do and sorted everything for more and was very clear and efficient in doing so.
Many Thanks
21 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Stephen,
Thank you for getting in touch with a review.
It's good to hear that your issue has been resolved and I will pass on your appreciation to Julie.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I have had quite a lot of contact with…
I have had quite a lot of contact with Water Plus over the last few weeks.
My contact today was with a representative of Water Plus called Hans who was very professional and friendly and managed to solve my issues.
A credit to the company.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Madeline,
Thank you for getting in touch with a review.
It's good to hear about the great customer service that you received from Hans and I will pass your appreciation on to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The only company I've given up on (twice)
I've had Waterplus as my water supplier at my last two companies. The ledger was all over the place with both of them. I gave up trying to get their statements to match up with the direct debit payments they'd taken both times. Getting a cheque refund just made things worse as it seemed to be a randomly generated amount, I still have no idea how they were calculated.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Matt
Thank you for getting in touch.
We're sorry to hear you've had cause to complain. I've requested some further information to help us locate the account in question.
Once we receive this information, we'll be happy to review the matter and investigate your concerns further.
Kind Regards
Natalie
Water Plus
Rita 🤩
Rita was very helpful and understanding. She resolved my problem very efficiently, and well spoken with a good attitude. Rita was calm, and went above and beyond to help me. Love you Rita 🤩 x
20 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Lisa,
Thank you for getting in touch with a review.
We're pleased to hear about the helpful and understanding customer service that you received from Rita and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rachel was really lovely and helpful…
Rachel was really lovely and helpful when I called.
Highly recommend.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Vee,
Thank you for getting in touch with a review.
We're pleased that you found Rachel to be so helpful and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Great after care customer service
Great after care customer service
19 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Satpal,
Thank you for taking the time to leave a review.
Its great to hear that have received great after care service.
Kind regards,
Andrea
Water Plus
The young man was very polite and…
The young man was very polite and helpful. Looked into my enquiry very efficiently and answered my questions.
19 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Linda,
I am glad to hear that our advisor was polite and helpful and that he looked into your query efficiently.
Thank you for your review.
Kind regards,
Andrea
Water Plus
£3500 per year for a salon with no…
£3500 per year for a salon with no staff is shocking! I send in meter readings that are ignored. They have me over a barrel and it makes me want a quit my business
18 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Nigel
Thank you for getting in touch.
We're sorry to hear you've had cause to complain. I've requested some further information to help us locate the account in question.
Once we receive this information, we'll be happy to review the matter and investigate your concerns further.
Kind Regards
Natalie
Water Plus
Spoke to Robert W who was very helpful…
Spoke to Robert W who was very helpful and did his best to resolve the problem.
He listened and sorted out all the issue.
16 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Ahmed,
Its great to hear that Robert was helpful when resolving your query.
Thank you for making time to leave a review.
Kind regards,
Andrea
Water Plus
Fault with access to my account not…
Fault with access to my account not resolved. But Julie was very helpful in trying to sort and had a pleasant nature.
16 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Stephen,
Thank you for taking the time to leave a review.
Its great to hear that Julie was helpful when trying to sort your query.
Kind regards,
Andrea
Water Plus
Helpline feedback.
Once I got through to the person answering my call (Rachel from Sheffield) my query regarding the meter reading was answered clearly and a number of options available to me were also clearly set out.
I was given time to digest and clarify what I had heard and then sent some further information to help with my questions.
Excellent.
16 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello
Thank you for getting in touch.
We're pleased to hear about the service you received.
We really appreciate you taking the time to leave this review and share your feedback with us.
Kind Regards
Natalie
Water Plus
A huge shoutout to Craig Fowler at…
A huge shoutout to Craig Fowler at Water Plus for always going above and beyond to support the water sales team at Love Business.
No matter the challenge, Craig is always on hand to help, provide guidance, and find solutions that keep things moving. His responsiveness, knowledge, and willingness to assist make a real difference to both the team and our customers.
Your support never goes unnoticed, Craig. Thanks for your continued dedication, teamwork, and for always being willing to go the extra mile. It's a pleasure working with you! 💙🚰
16 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello John
Thank you for getting in touch. We're delighted to hear about the excellent service you received from Craig. I'll make sure your feedback is passed on to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Natalie
Water Plus
Craig Fowler consistently helps me and…
Craig Fowler consistently helps me and the team throughout the day and we all appreciate his assistance from the small details to the more in depth queries.
16 de outubro de 2026
Avaliação não solicitada
Resposta da Water Plus
Hello Daniel
Thank you for getting in touch. It's great to hear about the positive experience you had with Craig. I'll be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your feedback and leave a review.
Kind Regards
Natalie
Water Plus
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