We needed to de register for water rates at one of our sites which we had been billed in error, from start to finish I dealt with Ed who couldn't have been more helpful. He constantly checked in/updat... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Ed in Customer Service listened to the issues I had been having for the past couple of years and had struggled to get sorted. He opened a complaint. I had spent a lot of time messaging Wave and als... Ver mais
A empresa respondeu
I had the pleasure of speaking to Laura (Customer Experience Adviser) , she was very friendly and helpful from start to finish. She dealt with our query professionally and explained everything in... Ver mais
A empresa respondeu
Leo ; was knowledgable , friendly and ultimately sorted out my problem. He did all that he promised in following up the call with a confirming e-mail. Thank you Leo It was NOT a " POETS "day expe... Ver mais
Detalhes da empresa
Sobre Wave
Escrito pela empresa
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Informações de contato
PO Box 745, PE29 9PW, Huntingdon, Reino Unido
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Excelente
9 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mitesh
I spoke to Mitesh with 2 queries. He was extremely efficient and helpful and was able to solve my problems with politeness and understanding.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your comments with us, Joan! I know your comments will mean so much to Mitesh, I will be sure to pass them on. Have a lovely day - Fiona
Wonderful customer service from Becca
We had a small issue and Becca was able to sort it out very professionally. Her positive attitude was refreshing.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your lovely feedback with us, Joanne! Becca will be delighted with your comments, I will be sure to pass them on. Have a great day - Fiona
Becca was very helpful on the chat
Becca was very helpful on the chat. I find the chat easier to use than waiting on a phone call.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Elizabeth, I'm happy to hear you find our Chat service so useful and easy to use. Becca will be so pleased she could help with your query. Have a fab day - Fiona
Very pleasant interaction with Mike
Very pleasant interaction with Mike. Problem was resolved quickly and efficiently!
22 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your feedback with us, Weronika! Mike will be so pleased he could help you! Have a lovely day - Fiona
Resposta da Wave
That's what we like to hear, Don! Thank you so much for taking the time to share your review. Have a great day - Fiona
Thank you Becca!
A huge thank you to Becca for her assistance with my query. Very friendly & helpful. Dealt with my query extremely efficiently!
21 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your amazing comments with us, Sharnna! I know they will mean so much to Becca! I will be sure to pass them on. Have a great day - Fiona
Becca was prompt and helpful.
Becca was prompt and helpful.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your comments with us, Debbie! Becca will be so happy to know she could help you. Have a lovely day - Fiona
No waiting on hold for hours
No waiting on hold for hours, polite, helpful representative who answered and solved my query instantly. Great start to a working week
Thank you Lyndsey
21 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Liz, thanks for taking the time to share your comments with us. Lyndsay will be so pleased to know she could help resolve the matter so quickly. Have a fab day - Fiona
Mitash quickly identified the issue…
Mitash quickly identified the issue that was preventing me logging into my account to view bills etc.and successfully got me logged within a couple of minutes.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
I'm so glad Mitesh was able to get you logged into MyAccount so quickly, Paul! Thank you for your patience whilst he resolved this matter. Have a lovely day - Fiona
The lady on the phone was very helpfull…
The lady on the phone was very helpfull and tried to help but the fact still remains I have a very large bill to pay despite previous 3 bills telling me I was in credit not happy
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Good afternoon Mrs Taylor, thank you for taking the time to share your feedback with us. I'm sorry to hear you were given the incorrect information about your bill, I understand this is very frustrating. I'm glad Tracey was able to help clarify the matter. So that I can look into this further, please can you email your account details to feedback@wave-utilities.co.uk - Fiona
5 star Waves receptionist
The Lady Denise, who I spoke to was fantastic, she answered all my questions to my inquiry.
She was very knowledgeable & thorough and I could not ask for a better service.
Well done to her. We need more of this kind of person, when communicating by phone for issues. Thank you
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share such amazing comments with us, Keith! Denise will be over the moon with your feedback! Have a lovely day - Fiona
Great Service
Will was very informative and helpful and a pleasure to speak to. Excellent customer service!
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your lovely feedback about Godswill! He will be over the moon to read your comments. Have a great day - Fiona
I had an issue getting into my account…
I had an issue getting into my account so sent a 'chat' message for assistance. I chatted with Andy and he was so helpful, checking my details and getting me access within a couple of minutes. Thanks Andy!
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your feedback, Sharon! I'm glad to hear you found the chat function useful, and that Andy was able to get your MyAccount access sorted! Have a lovely weekend - Fiona
The person handled the issue promptly…
The person handled the issue promptly and with understanding of our short term responsibility for the water bills
17 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
I'm glad Andy was able to help with your billing query today, Mark! Thank you for taking the time to share your comments, it really is appreciated. Have a lovely weekend - Fiona
Very good customer service received…
Very good customer service received from consultant, Azee. This centred of identifying an unregistered account, which was my cause for concern, and my business is responsible for.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Wave
Hi Tom, thank you for sharing your feedback with us! I'm pleased Azee was able to resolve the matter and relieve your concerns. Have a great weekend - Fiona
Called and spoke to Deb who was…
Called and spoke to Deb who was absolutely fantastic. Really helpful and lovely lady.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for taking the time to share your lovely feedback with us, Cassie! Debs will be over the moon when she reads your comments. Have a great weekend - Fiona
Complex Queries Resolution
I have been dealing with Simon Richardson over the last few months with regards to a query. My questions were handled promptly and professionally, and the response was clear, helpful, and tailored to my needs. I really appreciated the excellent communication via weekly email updates and teams meeting where needed. Overall, a very positive customer experience.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Sue, thank you for sharing your amazing comments with us! It's lovely to hear Simon was able to make a difficult situation so straight forward! I know your comments will mean so much to him. Have a lovely weekend - Fiona
Great customer service
16 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
That's what we like to hear, Lisa! I'm glad our team were able to help you. Have a fab weekend - Fiona
The person I spoke to couldn’t have…
The person I spoke to couldn’t have been more helpful,well done,
17 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Thank you for sharing your lovely feedback, Rod! I'm so pleased Mike was able to help you with your query. Have a great weekend - Fiona
Had a question on chat bot
Had a question on chat bot, they put me in contact with Becca, who was very helpful. She couldn't do enough and was very friendly
17 de setembro de 2026
Avaliação não solicitada
Resposta da Wave
Hi Andrea, thank you for taking the time to share your comments with us! I'm so pleased you found our Chat service so handy, and that Becca was able to help resolve your query! I know your feedback will mean a lot to her. Have a great day - Fiona
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