Wave Avaliações 

On the back of some difficulties resolving some outstanding issues with our account, I’m pleased to say Fiona has provided excellent customer service. She has been willing to provide as much detail as we required in order for us to understand any confusions, and most importantly to obtain a fair outcome. Thank you Fiona for your time and assistance - it is appreciated and Wave are lucky to have you.

Chloe was really professional and helpful, quick to respond and still very informative. Appreciated her support

Following a formal complaint my case was well managed by Josh, despite the best efforts of Wave to derail the process. He kept me well informed throughout and his help was much appreciated.

Very helpful & informative
Answered all queries & brought account up to date

Becca was really helpful, polite and knew exactly what to do to sort my problem. Thank you.

Becca was so helpful and personable, discussed my queries promptly and directly. Really quick and positive service! Thanks Becca.

Great fast online support from Becca. Thank you!

Josh was brilliant from start to finish. he handled the complaint in a very professional and competent manner and led from start to finish.
absolutely a thumbs up from me.

spoke with Becca this morning with ref to our water bill being alot higher than last quarter - she explained the reason for this and how we can better keep an eye on things in the future - very helpful

Extremely polite, excellent conversation and everything was explained very well and coherently.

Dealt with Ed, from Wave. Was very professional and got my issues sorted.

Lindsey is an absolute star! After a frustrating experience yesterday where I felt the service wasn't up to standard and was ready to leave Wave, Lindsey completely turned things around today. In just one short phone call, she resolved all of my issues and made me feel genuinely valued as a customer. Since this is my first commercial water contract, she also took the extra time to explain how the business water market works. Thank you, Lindsey, for your stellar service!

Laura was really welcoming and helpful as a new customer taking on an account with a unit I’ve recently taken over. Laura got me set up on an account with minimum fuss and explained the options clearly

An error on my account occurred which accidently cancelled my direct debit. I contacted Wave today and spoke to Becca via the chat to query as why payments wernt leaving my account. Becca went above and beyond in helping me resolve the issue and being able to get everything updated. Becca was polite, courteous and a great asset to wave

Call back service instead of being on hold was helpful and didn't take long.

Really helpful patience customer service staff who resolved everything we required!

The lady that helped we was brilliant, knew exactly what i needed and did it efficiently and politely. She also gave me advice on another possible issue which she didn't need to go out of her way and do. She was brilliant.

Becca helped with a few queries today. Which were all answered/resolved
Very polite and friendly great customer service

Honestly Deb's is a total credit to the Wave team, she was so helpful, understanding, patient and her solutions were brilliant. I could really tell she loves her job.
Well done Deb's and thank you.

I spoke to Mitesh with 2 queries. He was extremely efficient and helpful and was able to solve my problems with politeness and understanding.

We had a small issue and Becca was able to sort it out very professionally. Her positive attitude was refreshing.