WD Avaliações 332

I have not had access to my files for over a week.
This is unacceptable. The whole point of having a network drive is to have access wherever you go.
WD needs to find a resolution immediately. It's ridiculous to expect clients to wait until one day in the future to have access.
FIX THIS NOW WESTERN DIGITAL.
STILL NO remote access... 8 days and counting!

I get this company is having to deal with a hacking incident. But to not communicate with its customers is outrageous. Nobody can access their data and no time line is given to resolve. Even if they said - “we don’t know” that would be something but they’ve said absolutely nothing. They are a joke of a company.

Can't access to my cloud home because WD Services are down... I have my NAS next to me in my desk, but can't access to our files. No communication from the company, the support platform is also down. No estimated fixture time. A soon as I get access to my files I will copying them to a proper NAS and never buy WD again.

They dont know how to run a company. Their servers is down amd been down for very long. Support cant help at all. Now i contacted the shop, and complained about wd.

We must ask for our money back everyone! We need our money back for this s…. Complain is only way!!!

I lost access to My Cloud Home device 3 days ago. Not a word from the company as to why. Contact us doesn't work, they don't reply. They don't answer the phones. No communication to customers as to what is going on or when the issue will be resolved. They definitely don't value their customers.

Het is onwaarschijnlijk hoe weinig ondersteuning deze firma geeft op het moment dat hun systemen uitliggen vanwege een hack. Ook zero communicatie op de community site. Hun NAS systemen zijn al dagen niet toegankelijk omdat deze aanmeldingen verifiëren met hun server, die dus plat ligt. Daardoor kunnen honderduizenden klanten niet aan hun lokaal opgeslagen data! Onwaarschijnlijk dat zoiets kan...

The item has not arrived in over a month and the merchant doesn’t not have tracking information and then sends an extensive process for a return, if the items shows up on some period of time.

Scam company. Goods never delivered. Fake refund receipts and to add insult to injury - they also start charging you a $19.95 monthly membership fee without your consent. Avoid at all costs. Contact phone numbers and emails get you nowhere.

I recently had to troubleshoot an issue and the agent online (chat) was so helpful! they solved my issue and very patient and understanding as well :)

I certainly tried to respond to some of your complaints but this site doesn’t allow it. WD Styles is scamming so if you’ve already purchased you’re probably screwed and if you haven’t DO NOT DO IT!! They took my money sent me nothing and lied several times about my refund. At a point they just said “Hey you’re not getting any money back” and that was the end. BBB was a complete waste of time thy did absolutely nothing. So DO NOT SHOP HERE AND WARN YOUR FRIENDS.

Why is it impossible to register their products? I tried using a PC, IPAD, AND IPHONE. The registration page would not accept a photo of the receipt. I even changed file types. I don’t have any trouble with drive I purchased. It is only the website that is the problem.

WD STYLES customers beware this company seem to be a like a criminal organization fronting itself as a Clothing business, has no real customer relation, office address, direct company phone number, the only have people who front themselves to answer their calls but have no real business relationship with them. I personally ordered a suit from them since January, till date I have exchange email multiple times without any result with names like ALEX W, Sophie, I had persistently ask to get this material and or a refund, sometimes the will respond appear to be doing something in that regard, but they are not. I feel scammed and an not going to let if fly, I will do everything to ensure I get my refund or my order. This people are heartless and unfriendly, shoddy in business dealings please be very careful with WD Styles. they are waiting to get a carrier to ship my order since 10th of January, 2023

Wow looking at the other reviews I was really suprised, Sandisk should be at least a 4 star company. My Sandisk SSD stopped working and I sent it back under warranty. A month later UPS (Sandisks partner) sent the empty envelope back, someone had slashed open the parcel and stolen the drive!!!!

UPS have been less than aweful, with their systems not working for a claim. So Sandisk/Western digital at least said they would replace the drive. So from early December 22 to March 23 nothing has happened! I have chased via emails and directly on their horrible customer portal and the answer is always the same. They say it is being processed and I will receive shipping details shortly and every time nothing. I won’t hold my breath for the £109 lost by UPS and Sandisk/Western Digital

If I could give 0 stars I would have. Never received item, nor refund, nor any replies from my emails. I filed a complaint with the Better Business Bureau.

second WD Green 2TB Drive Failure
WD drives are so crap it is unbelieveable
I wont ever buy anything WD again, not even a passport because my friend's 1TB passport failed on her this year.

The Process of my Hard Drive Replacement has been very easy. First of all thanks a lot to WD and its Team for creating such an Easy Replacement Procedure. My Experience with WD has been very great till now. I have not faced any such issues till now with any of the services of WD. The Replacement Process was so easy that I generated my RMA No within minutes. Then I just took the Drive to my Nearest Drop Off Location and gave it there and all sorted. It was the Next Day I received the Message that My Drive has been Submitted and the next day I received a Email that my Drive has been shipped by WD. I was surprised to see such a Rapid Service given by WD. I thought the Courier Partner would not be Good but when I checked it was Blue Dart and later I got to know that my Drive Was sent by Air. I received my drive within 3 - 4 Days and I was happy that the New Drive was completely sealed pack and new and no I found no damages or scratches on it. Loved the Service given by WD to me. But before concluding my Review I would like to say that the Nearest Drop Off location from my house was 80kms. So I Request WD to start the Pickup service of the Product directly from the user. So if a person lives in a very remote location then the User would not have the bare the Headache of Submitting the Drive. I am saying this because If a person has bought any Product from WD then he has paid a price for that product which is not low. So the Pick-up service of the Product should be Started by WD. At last now I would like to say that I will rate the experience between WD and me would be 4 stars out of 5 just because I had to Travel 80kms for Submitting a Drive. Else everything was Ok.

Thanks & Regards
Ayan Dutta

Tengo dos Toshiba más de 2 años y sin problemas, me compre un WD 8 TB solo me ha durado un año.
Con todo lo que conlleva, la pérdida de todo lo que tengo.
Intentando recuperar los datos. La garantía inexistente, porque vas a la página oficial y lo único que te hacen, es marear al final dinero tirado. Sin comentarios....

Yeah - so much for WD help/support. New drive 4TB less than a year old. I have to pay for data recovery. I have to pay to ship back. Really? Read the BBB complaints - guess they're slow to respond - if they do. No more! Really don't want a freaking replacement - why - so I have to pay for everything? Nah.... don't think so. My advice - AVOID BUYING WD!

I purchased a WD Blue PC SSD 500GB. After 3 months of very lite use on my gaming laptop (I don't game I do programming stuff) without any reason I heard a noise that came from the laptop and realized that my SSD stopped showing up. I tried another SSD that I had and it was working with no problem. I called them 2-3 times and told them what happened. I still had a warranty because the SSD was only 3 months old. They accepted to replace my SSD and I sent the package using USPS. I tracked my item and it shows on the USPS website that the item arrived and, when I go to the WD website I see nothing that gives me any type of arrival date or status of my item. I haven't heard from them since then. I want my product back I spent $50 on that item and I am a student it is a lot for me. NEVER BUY ANY PRODUCT FROM THEM!!!!!

Order #: 0017437540
i bought 109$ WD hard drive but i dont received my hard drive..ther customer support is no good
they dont give me my refund . there refund polycy very bad. i rcomed every body before purches you have to think about my case.my expreanc was very bad.i m not happy to there service...i tell all of my friends & fmly.....