WD Avaliações 332

Complete trash company! I spent $200 on an external hard drive (worked about 50% of the time) and then all of the sudden, they don't support it and tell me I have to buy a NEW one that works with their system! Dumb me tries the new one---cord doesn't fit, can't get pictures off of last hard drive, and NO ONE responds, ever! I have two $200 paper weights that contain pictures of my life that I can't get out! I HATE Western Digital!

Had it for a while but has never really delivered. Often doesn’t link up. Wants log ins I don’t have. Isn’t recognised on my windows lap top. Terrible app. Doesn’t often display thumbnails. Cumbersome to download multiple files, if it works at all. I wanted to store stuff privately and not use a cloud like Amazon. Rubbish though. A shame as it promised so much.

Defekte Festplatte erhalten. Kundensupport meldet sich nicht zurück. Rückversand ist völlig schleierhaft. Keine Informationen.

I bought 2x new 10TB NAS HDD. Tried installing in a Synology NAS enclosure. Something went wrong - was it Synology or WD or User fault?? Sent back under warranty to WD in Australia with crossed fingers. Just received 2x NEW HDD replacements.
Friggin' amazing. Blown away by how fast and replacement policy. This is how HiTech companies should treat their customers :) Ill buy more in future knowing even though I'm not a fully qualified techno, I can get backup from these guys.

I purchased Western Digital 8 TB My Cloud Home external drive about three years ago. It worked FAIRLY DECENT until about 3 months ago. It has lost connection and can no longer connect. It simply states it's offline. I've tried every solution possible and still no luck. I purchased this product because I thought it would be reliable and I could trust that whatever I needed to store would always be available to me. What is the point of having an external hard drive with a cloud feature if you cannot access the cloud unless the device is logged in? And the customer service is absolutely nonexistent. They want me to collect and send them logs of the device but in order to do that you have to log in. I disregarded many signs while having the device and it was still functioning. It took forever to simply log in, it took forever to download what I needed from the device, difficulty logging in and having to restart computer multiple times to get the device to finally log in, and on and on and on. I will absolutely never purchase a product from your company again. I lost so many personal and professional things and there is absolutely nothing that can be done because there is not a single human being that works for Western Digital that is capable of figuring out why their devices are worth nothing more than a 2.5-pound paper weight. There are a few choice words I have for your company, but I will display more professionalism than what I have received. DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY.

Kundeservice eytrem schlecht!

Habe 2 Festplatten bestellt und nur eine erhalten! Nach kontakt mit WD Support habe ich am nächste Tag ein Antwort bekommen, dass ich von Paket fotos machen soll, das habe ich gemacht und mann kann es zu 100% sehen, dass in diese ein Paket keine weitere Festplatte rein passt, anstatt WD sich zu Entschuldigen und die 2te Festplatze zu schicken, schieben sie aber die Schuld an UPS!?!? Seit 3 Wochen nachdem ich das ganze mit UPS geklärt habe meldet sich nicht mehr niemand von WD und an meine Email wird nicht mehr geantwortet und ich stehe an Kosten sitzen! Was soll das??

It was disappointing for a big fan of WD Black drives for enterprise applications and WD Red for NAS applications to discover a redesigned WD Red with a unpardonably flimsy SATA data connector. The thin strip of plastic that supports the seven gold plated SATA contacts on the drive simply broke off inside the SATA cable connector. This was on a *brand new* 10 TB WD Red drive (Model WD101EFBXSP purchased from Amazon which, incidentally, refused to publish this review).

Unfortunately the connector broke just a few hours before the client needed the 4x10TB FreeNAS server I was building. I had no choice but to scalp a SATA cable's connector and solder the cable pins directly to the exposed pins on the drive and then support this whole kludge by casting a fiberglass & epoxy strain relief to keep the data cable from snapping off. It's not pretty or easy, but it works -- until someone unaware of the kludge tries to maintain the machine...

Clearly, Western Digital has a good argument that my emergency repair voids any warranty. In fact, Western Digital also could argue I'd been hamfisted when installing the SATA cable.

What bugs me is that I've been building up at least one multi-drive NAS or Windows system per week for years. Nothing like this ever happened before -- AND-- it falls on the heels of Western Digital adopting the new SNIA SFF-8301 physical standards for 3.5" hard drives.

You may have noticed that 3.5" to 5.25" drive mounting adapters don't fit the current Western Digital Red 3.5" drives (or most of the new 3.5" rotating drives by other vendors) -- that's a consequence of the new SNIA standard that replaces the three tapped mounting holes (0", 1.75" & 3.0") on each side of the drive with only two 6-32 tapped mounting holes spaced four inches apart.

I can't help but wonder if a byproduct of this mechanical redesign is also a less robust plastic component that integrates the SATA & power connectors. Sadly, at the moment (4/2022) it seems prudent to avoid the Western Digital Red 3.5" drives regardless of the deservedly fine reputation of earlier designs.

They do not honor their storage products warranty and make it very frustrating to initiate a warranty claim, with a support website that leads you down a rabbit hole of error messages and misleading links that lead back to the top page. My failed products serial number was not in their database and they turned my warranty claim into a website support incident, leaving me to start the process all over again. Their support site is designed to make you give up out of frustration. They like to reply to complaints with the same bot generated response.

Une catastrophe, douze jours que j'ai payé un ssd, aucune réaction pour annuler et donc me rembourser mais beaucoup de baratin ! Réclamation PayPal lancée...la seule solution pour récupérer mon oseille, 165e. Je ne voulais pas croire qu'il pouvait avoir si mauvaise réputation voir malhonnête !! Va falloir toujours vérifier les avis Internet, peu importe la taille du vendeur.

As a business owner I cannot comprehend how a backup product can be so unreliable. We've bought one after the other of WD thinking it was our mistakes only to realize these are just garbage products. Don't bother spending money on these, or you'll be writing a review warning others.

He pedido un disco duro a la web y hace ya una semana, no sé nada del tema ni tengo un teléfono donde llamar (o al menos yo no lo encuentro por ningún sitio), esto es más de lo mismo, una chapuza

Customer service is calling from a number that is identified as SPAM by the nations WIRELESS CARRIERS. The calls never ring and just go to voicemail. WD has been told but they just don't care. It is time they go out of business!!! Most stupid and backward customer service.

Worst customer support in the business, don't buy WD

Terrible Customer Service. Faulty product. Paid £330 for a 2Tb drive that does not work

WD azienda indecente. Ho acquistato un WD mycloud (8TB) prodotto perfetto per il mio utilizzo peccato il problema dove mi continuano ad arrivare mail dello spazio terminato (nonostante vi siano presenti ancora 1,96TB). Fatto notare il problema ed è stato riferito di ignorare la cosa nonostante le mail ad ogni inserimento di file. chiamato e detto che effettivamente vi è un problema, ma poi hanno ignorato la cosa. L'apice dell'incompetenza è arrivato pochi giorni fa dove il nuovo HD WD my home Duo (28Tb quindi un prodotto non proprio economico) si è rotto uno dei 2 dischi. Fortuna è aver usato la modalità RAID 1 (doppia copia dei dati) quindi spero di non perdere niente, in caso non sono dati vitali (immagino chi invece ha dati importanti che disagio soprattutto se usa modalità RAID 0). scopro che la garanzia copre 30 giorni, oltre si paga 25$ per avere il prodotto nuovo. inoltre loro possono spedire non solo il disco ma tutto il prodotto nuovo bisogna estrarre il disco, sostituirlo ed entro 30 giorni rinviare il prodotto alla WD (ergo pagare la spedizione di un prodotto che pesa 3 tonnellate).

Con RMA 60151396 del 29/11/2021 spedisco il mio HDD con settori danneggiati. Mi viene riconosciuto il danno in garanzia ed aspetto la restituzione di un nuovo HDD. Secondo le loro disposizioni, in Europa, devono evadere l'RMA in 7 giorni lavorativi. Passano molti più giorni ma finalmente mi spediscono l'HDD in sostituzione. La spedizione UPS n. 1Z97W1856862399403 viene spedita in un paese diverso per un loro errore di logistica. Mi informano che attendono il ricevimento della spedizione errata per spedirmelo nuovamente (la spedizione di reso al mittente è la n. 1Z97W1856886168402). Attendo ma passano ancora molti giorni. Passano così tanti giorni che hanno la necessità di aprire una nuova RMA (n. 60165215) del 26/01/2022. Oggi è il 02/02/2022 e non conosco ancora quando mi verrà spedito l'HDD in sostituzione. Ma i diritti del consumatore? Le regole di consegna della merce le ha decise WD e non io!! Perché non vengono rispettate?
Mi sento impotente e posso comunicare con la WD in modo asettico solamente in chat.

This is a company with terrible, terrible customer service. I purchased a My Cloud Home with a corrupted installation file just when the entire Western Digital server farm went down for about 12 hours, but no one emailed their customers. I was really stumped while troubleshooting installation and called support. HUGE mistake. Their call center techs have very limited English, and the first agent simply spouted a boiler plate "we will work on your problem", over and over (really about 5 times), every time I asked a question. Finally, I hung up, called again, and asked for a supervisor. That person had better English but was the rudest, most scornful person I have ever encountered in customer "service". Finally, after about 10 minutes of back and forth he admitted that the problem was WD servers "all over the world". I was so annoyed he had wasted my time rather than admitting that immediately, I just hung up. Forget these people. I will NEVER buy another WD product.

Western Digital wird in den Bewertugen hier regelrecht verrissen. Der Kundenservice soll grauenhaft sein. Mit dem hatte ich noch nie etwas zu tun. Die deutschsprachige Webseite von WD wird von uBlockOrigin gesperrt.
Meine Computer baut jemand zusammen, der sich mit Hardware auskennt und nur das kauft, was qualitativ hochwertig ist.
Meine Western Digital 1 TB große HDD hält schon seit sechs Jahren und ist immer noch in gutem Zustand. Von HDD´s, die größer als 2 TB sind, ist ohnehin abzuraten, weil sie einfach fehleranfälliger sind.
Ich werde mir beim nächsten PC die Konkurrenzprodukte ansehen.

I can hardly believe that my Terrible experience really happened. I have been trying to get 3 WD passports to work, each time replacing the previous one that tech support told me was corrupt. Yesterday after nudging the Technical Support person who had been helping me to respond to me I got a boilerplate response, IDENTICAL -WORD FOR WORD- to the previous response: I was told that my passport is corrupt and I cannot be helped with it. My conclusion is that the Technical Support people do not know how to use the new software. I was their Guinea pig for them to figure out how to use that software, and they never succeeded.

We bought our son a WD external Hard Drive and it has crached in less than 3 months, with all data lost, unless we pay another service $1,600 to recoever it. My son is 25 and has autism. As he is not able to socialize with others, his computer is his life. He has a YouTube channel and does a tremdous amount of research on things like steam trains and music. Losing over 2 TB of his work/data has been beyond upsetting. We/he cannot afford to pay the data recovery fee, as we just bought him a new computer. We purchased the WD Hard Drvie so that he could feel that his data was safe. We were going to buy a secondary (backup) hard drive so that he could be sure his data was secure but had not got to this yet. I have been told by IT professionals that it is almost unheard of for a drive to just quit in under 3 months. Never again will I purchase anything from WD.