Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Received multiple voicemail on my mobile, they left an automated message and telephone number, its a barred number, called website number and a guy answered, laughed at the assumption of Xinc bein... Ver mais

Avaliado com 3 de um total de 5 estrelas

I needed to settle a debt I had owed from my student finance. I had called Monday and received no help after speaking to 3 individuals. I had tried again today and spoke to Amy who was very clear, hel... Ver mais

Avaliado com 1 de um total de 5 estrelas

Complete bunch of scammers. Even when you try to pay online, security system is alerting you about fraudelent and unsecure website! How company like debt collection is able to still operate with... Ver mais

Avaliado com 1 de um total de 5 estrelas

Just spent an hour on the phone to them after they sent a letter addressed to me to a neighbours address regarding a debt which has been settled. Attempted to log in via website and it could not veri... Ver mais

Detalhes da empresa

  1. Serviço financeiro não-bancário

Informação fornecida por fontes externas variadas

Home – Take Control with The Zinc Group's self Service Centre.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

25 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(25)

0 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Scammers, scammers, scammers.

Received multiple voicemail on my mobile, they left an automated message and telephone number, its a barred number, called website number and a guy answered, laughed at the assumption of Xinc being a scam company, he explained who they are, and what they do, and asked for a ref number.
I dont have a ref number, nor any idea why they are calling me, but I am not convinced they are anything but scammers!!
Be aware!! Avoid this company and go back to your billed company and communicate with them, 3rd party companies are just hired to annoy you!!
Stay clear of this company.

7 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute shambles of a company

Absolute shambles of a company! Made me send £200 to them for ecotricity on the 15th may, and still to this date 2nd June they have kept hold of that £200 and not passed it to ecotricity! Getting the energy ombudsman involved now

15 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No idea who zinc is but they have been…

No idea who zinc is but they have been getting auto diverted to my junk voicemail for about 3 months now and only realised because my phone mailbox was full!! - it is NEVER full!! Countless msgs all saying sign in but no idea what i'm meant to be signing into! Leaving them on auto divert.

Wasted time deleting 103 voicemails from automated karen who said log into my portal, but I dont have a portal with them - or anyone!!

Boycott the banks and any company holding and are sharing our private GDPR protected details to fraudsters like these.

They are making us available to be scammed and bet any money if we happened to owe the bank money - how hard do they apply pressure and threats of fine and court etc to be paid back?!

Sickeningly sad. Used to stealing and getting away with it smh

15 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Asked these guys to help my father (73…

Asked these guys to help my father (73 and infirm) get his old Vodafone contract cancelled when they chased for some unpaid bills (the phone had stopped working and he has no idea of his account details). They said they would help but as soon as they got the money, which was never an issue, they just closed the case and said i needed to contact vodafone directly.

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Crooks

Crooks. Sent a letter to my rental property claiming that santander pass my details to them to help me settle their debt....Yeah .I'm not registered there and have 0 debt with anyone. Scam

24 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Just spent an hour on the phone to them…

Just spent an hour on the phone to them after they sent a letter addressed to me to a neighbours address regarding a debt which has been settled. Attempted to log in via website and it could not verify me. Also phoned and they could not verify me. When attempted to make payment to stop harassment barclays fraud dept stopped payment. Taking all documents to fcs and police

16 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scum

They say I owe Bupa £281 when I have insurance with them.Bupa confirmed I owe nothing. Low life scam company 😡

15 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

VERY POOR SERVICE! BOOTLEG BUSINESS!

I was behind on my Vodafone contract so they passed the debt to zinc. Zinc sent me a settlement offer which I paid via their make a payment button on their website. I received no confirmation for my payment and it’s now 5 days later and Vodafone haven’t been informed of my debt being paid and are still saying the whole amount is owed. I have contacted zinc via every form of contact they have, they don’t answer the phone or phone back, they replied to one email asking for details I already provided and never replied again, I got through to live chat once who said they need to send the referral back which was 3 days ago now and nothing has changed, I’ve tried to contact them again through live chat seen as that worked but now no operator/agent is available even though their operating times are OPEN! It feels like I paid them and they have ran off with the money. All I need them to do is tell Vodafone the debt is paid but instead I have to constantly chase them and waste time explaining all this to Vodafone!

20 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible company

Horrible company, asked how much I could afford, told them £40 a month but will pay it weekly, which they were fine with, then started the calls, everyday wanting me to pay more, and wanting to know my income and my outgoings, told them they don't as it's my personal information, and I'm paying what I can afford. Then get a letter and email from them, saying I have overpaid, so must stop making payments and they will return what I have overpaid! Then November last year, get more letters and emails saying I still owe them money and they will take me to court.

1 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Tried to log in to set up a payment…

Tried to log in to set up a payment plan. Kept telling me my password was wrong. Reset it 5 times but still kept saying my password was wrong. So tried to reset it all by registering again, but just told me that the account already exists. Chat doesn't work, and no one answers the phone.

17 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Complete bunch of scammers (In Proces of reporting to FSO)

Complete bunch of scammers. Even when you try to pay online, security system is alerting you about fraudelent and unsecure website! How company like debt collection is able to still operate with some many issues! Paying by card you are risking your details being stolen and you can be scammed!

Support is not responsive at all! They flooding you with robocalls and even if you answer you are still waiting to be connected - Ages!

Sent official email to them requesting fixing their issues as a last attempt before reporting to Financial Ombudsman Service

More people will do the same, more likely they will shut down scammers!

16 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not good at all

I have repeatedly told them I am not the person they are looking for as they have the wrong number. Instead of taking me off the system, they hang up and keep calling back. I blocked them and they are still trying

23 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bunch of crooks

Bunch of crooks. I had a small debt of £21 from EE broadband that was a mistake on EE behalf they corrected this and recredited me and also gave me a further £30 for the inconvenience of their mistake. Zinc have been told the debt is clear yet they emailed me saying EE have agreed to accept £15 to close the account. EE have never told them this so they are trying to scam me out of £15. Reporting them to all the relevant authorities. My advice is if you truly don’t have a debt and they continue harassing you tell them in writing you will charge them £25 every time you have to respond to them. And Bill them if they keep harassing you

4 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Took me all day to get through to them…

Took me all day to get through to them on the phone. On their email it states that it is an automated payment line, which is a lie.
I also tried making a payment online but it kept coming up with ‘oops, something went wrong!’
The reason they want to talk to you, is to ask where you’re getting the money from to make the payment, even though, I was paying the full amount!!
At the end of the call, I asked for the person’s name and she didn’t want to give it to me.
In my opinion, this company seems a bit shady.

9 de agosto de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Debt from student finance

I needed to settle a debt I had owed from my student finance. I had called Monday and received no help after speaking to 3 individuals. I had tried again today and spoke to Amy who was very clear, helpful and informative. She sounded trust worthy that I did my payment with her. All of that time with Amy was in 13 minutes. I feel very relieved that its sorted. I had a great experience the second time round, I wouldve given it a 5 star if my first experience were as helpful as it was with Amy.

20 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful company that are acting irresponsibly

Communication from this company is awful. They call me almost every day and when I pick up I just get put on hold. I have waited for up to an hour before on these calls and I have yet to speak to anyone.

When I try to call them or use the instant messaging on their site, I just get an automated message saying they are too busy and get disconnected.

They clearly take on way more business than they can handle, which means it's impossible to discuss potentially mounting debts.

This kind of behaviour should be illegal.

6 de março de 2023
Avaliação não solicitada

Esta empresa é sua?

Reivindique seu perfil para acessar as ferramentas gratuitas da Trustpilot para empresas e se conectar com seus clientes.

Criar uma conta gratuita

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais