The Zinc Group Avaliações 210

Advisor was lovely, so helpful and considering. She put a smile in my face😊

I am extremely dissatisfied with the conduct of this organisation and its customer service practices.

During my interaction, I requested basic and fundamental information regarding the identity of the company and the nature of its business operations. The representative refused to disclose this information and instead insisted that I complete data protection verification procedures.

The call handler explicitly stated that she was unable to provide any information about the company until I provided personal data. This is wholly unacceptable.

Organisations—particularly those operating in areas such as debt collection or financial services—are expected to clearly identify themselves and state the purpose of their communication when engaging with consumers. The refusal to do so represents a serious failure in transparency and undermines consumer trust.

The representative asserted that this refusal was required under GDPR. This is incorrect and misleading. Data protection legislation does not prevent an organisation from identifying itself; on the contrary, it requires transparency regarding the identity of the data controller and the purpose of processing.

Requiring personal data before providing even the most basic identifying information raises significant concerns regarding compliance with the principles of lawful, fair, and transparent processing. Such conduct may indicate systemic issues in how this organisation interprets and applies its legal obligations.

I consider this matter serious. I have formally referred it to the Information Commissioner’s Office for assessment on the basis of potential non-compliance with transparency requirements. I will also consider pursuing this further through appropriate regulatory or legal channels if necessary.

In particular, the refusal to identify the organisation when directly asked is inconsistent with fundamental data protection principles and acceptable standards of customer engagement.

Overall, this reflects a concerning lack of transparency, accountability, and professionalism. I would strongly advise others to exercise caution when dealing with this organisation.

The customer service when dealing with my enquiry was excellent. The advisor Pauline was extremely helpful and went above and beyond to help me.

These people say that they have been instructed by Ovo to address my mothers apparent debts. My mother was 1 year and 364 days in a care home. Aged 97 years she died in November 2025. I have repeatedly asked Ovo how an empty property can run up hundreds of pounds of debt and why her bills are estimated when she had a smart meter. Ovo don't want to answer they just want these people to harass the family of a dead woman into making a payment. Lovely group.

The man I spoke to today, was understanding and incredibly helpful. He made me feel very comfortable speaking to him and he showed empathy and kindness. He was professional and very knowledgeable on the help services available. Thank you Declan for your support today.

Chloe was excellent, really helpful and efficient and made everything so easy to resolve

A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect
Excellent customer service

Very happy. Thank you for your kind support

The gentleman who i spoke too was really helpful very polite and got things sorted

I received an excellent service from Niel, very helpful and polite. He was patient and understanding through out.

Clear communication and empathy at highest level, by Neil McPherson.

I spoke with a lovely lad called Neil. He was very polite and friendly he helped and sorted the issue.. i could be more thankful

The person I spoke with, Patricia, showed me such empathy it knocked me over.

So full of praise!!

I spoke with Alan at Zinc regarding my account, and I was extremely impressed with the level of service I received. He was incredibly helpful, understanding, and patient throughout the conversation.
Alan took the time to listen carefully to my situation and went through every detail step by step, ensuring I fully understood everything before moving forward. What stood out the most was how he prioritised my needs and circumstances before setting up a payment plan, which made the whole process feel much more manageable and less stressful.
His professionalism, empathy, and clear communication made a real difference. I truly appreciate his support and would highly recommend him to anyone needing assistance.

Rini was quite wonderful today, she was kind and empathetic. Thank you for guiding through and understanding the situation.

Very easy to talk to and put me at ease, she listen to the situation and dealt with the problem accordingly. Nice to deal with somebody that doesn’t make you feel worse for being in a shit situation, 5 stars

Was made to feel very comfortable and understood by the lovely lady I spoke to, for a phone call that can seem quite daunting she was amazing and reassuring and very helpful

Lovely lady I spoke with today, she was so helpful, got everything sorted at a payment I can afford ,I’m relieved and happy

Really good uunderstanding member of staff Ethan , really helpful

Really great experience every time I have had to deal with them. Really understanding.