Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Ver mais
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Last year’s logs were the best I ever had, hot burn, long lasting, very low ash. The logs delivered this year look similar so hopefully they will be just as good. Fantastic delivery and driver very he... Ver mais
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No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communica... Ver mais
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre White Horse Energy
Escrito pela empresa
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Informações de contato
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Reino Unido
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent price
Excellent price, excellent quality & speedy delivery.
Delivery driver was brilliant placed the pallet exactly where requested.
Logs are excellent considering they are 2nds.
Great company to deal with.
24 de maio de 2026
Resposta da White Horse Energy
Dear Lesley,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with the price, quality, and speedy delivery of your order.
It’s especially great to know that the delivery driver was able to place the pallet exactly where requested and that you were impressed with the quality of the logs, particularly for a B-Grade product.
We really appreciate your kind comments and are thrilled to hear that you found us easy to deal with. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Delivery was a disaster
Delivery was a disaster - stroppy driver refused to drop the load where requested and left it on the public road. Had to travel back over 150 miles to unload and carry to our store which took us three hours. Would never use this service again
24 de maio de 2026
Resposta da White Horse Energy
Dear Steven,
We are very sorry to hear about your delivery experience and can completely understand why you feel so disappointed.
Having the pallet left on a public road rather than in the requested location was clearly not what you expected, and we appreciate how frustrating it must have been to then travel over 150 miles and spend several hours unloading and moving the order yourself.
We are particularly concerned by your comments regarding the driver's attitude and the handling of the delivery. This is not the level of service we expect from our delivery partners, nor the experience we want our customers to have.
Please accept our sincere apologies for the inconvenience and frustration caused. Your feedback will be escalated to the relevant department and delivery partner for review.
Kind regards,
KM
My delivery arrived as arranged
My delivery arrived as arranged, very helpful driver. It’s worth mentioning 4 bags were damaged although only a small amount of content were lost.
23 de maio de 2026
Resposta da White Horse Energy
Dear Caroline,
Thank you for your feedback. We’re pleased to hear that your delivery arrived as arranged and that the driver was very helpful.
We’re sorry to hear that a few bags arrived damaged, although we appreciate your understanding that only a small amount of the contents was lost. Your comments will be shared with the relevant team for review.
Thank you again for taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Great product delivered as promised
23 de maio de 2026
Resposta da White Horse Energy
Dear Ronald,
Thank you for your feedback. We’re delighted to hear that you were pleased with the product and that your delivery arrived as promised.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Fast and efficient delivery
Fast and efficient delivery. Ordered in nets because there is no direct access to my log store, so easier and quicker to carry.
My only gripe is I don't know what type of wood it is. It burns well, so no complaints, but it's not labelled.
15 de maio de 2026
Resposta da White Horse Energy
Dear Sepp,
Thank you for your feedback. We’re delighted to hear that the delivery was fast and efficient and that the netted bags made things easier for transporting the logs to your log store.
It’s also great to know that the wood burns well and that you’re pleased with the overall quality. We appreciate your comments regarding the wood type labelling and will pass this feedback on to the relevant team for consideration.
Thank you again for taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Resposta da White Horse Energy
Dear Dzintris,
Thank you for your feedback. We’re delighted to hear that the delivery driver was helpful and polite during your delivery.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The delivery of the logs is very poor…
The delivery of the logs is very poor and unreliable
I am still waiting even though I have been advised a delivery date that has come and gone
15 de maio de 2026
Resposta da White Horse Energy
Dear Ian,
We’re very sorry that your delivery has not arrived as promised and completely understand your frustration, especially after already being provided with a delivery date that has now passed.
We know how inconvenient it is to be left waiting without clear updates, particularly for an order of this nature. Please accept our sincere apologies for the poor experience you’ve had so far.
We will be following this up directly with the hauliers as a matter of urgency to establish what has happened with your delivery and to obtain an update for you.
Kind regards,
KM
Logs delivered were very small
Logs delivered were very small, almost like sticks. Also, got multiple delivery times by text changing hourly over 2 full days.
18 de maio de 2026
Resposta da White Horse Energy
Dear Carol,
We are genuinely sorry to hear that your delivery has still not arrived despite you already being given a delivery date. We completely understand how frustrating and disappointing this must be, especially when you have been waiting in expectation of the order arriving.
We appreciate that reliability and clear communication are extremely important when arranging deliveries of this size, and on this occasion we have clearly fallen short of the standard we aim to provide.
Please accept our sincere apologies for the inconvenience and frustration caused. Your comments will be raised with the relevant team and delivery partner as a matter of urgency.
Kind regards,
KM
Answering the telephone well when I…
Answering the telephone well when I made the order and explaining that I would get a message from the driver of 2hr delivery slot on the day
Delivery today. Message about time slot came through , and lorry arrived on time. Very helpful driver
18 de maio de 2026
Resposta da White Horse Energy
Dear Joseph,
Thank you for your feedback. We’re delighted to hear that the ordering process and communication regarding your delivery went smoothly.
It’s great to know that the delivery time slot updates were accurate, the lorry arrived on time, and that the driver was very helpful. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Good Service
Good price
Easy to order
Needed to make a change, helpful customer service
Delivered on nominated day
18 de maio de 2026
Resposta da White Horse Energy
Dear Karen,
Thank you for your feedback. We’re delighted to hear that you found the ordering process easy, the pricing competitive, and that our customer service team were helpful in making changes to your order.
It’s also great to know that your delivery arrived on the nominated day. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Pallet of ash fire wood
Easy to order fast delivery good quality wood well wrapped delivery driver was brilliant put the pallet just where I wanted it
18 de maio de 2026
Resposta da White Horse Energy
Dear Michael,
Thank you for your feedback. We’re delighted to hear that you found the ordering process easy, the delivery fast, and that you were pleased with the quality of the wood and packaging.
It’s also wonderful to know that the delivery driver was so helpful and placed the pallet exactly where you wanted it. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Great crate of oak yet again
Great crate of oak yet again
Delivery spot on the driver was very polite and helpful
18 de maio de 2026
Resposta da White Horse Energy
Dear Paul,
Thank you for your feedback. We’re delighted to hear that you were pleased with your oak crate once again and that the delivery went smoothly.
It’s also wonderful to know that the driver was polite and helpful. We really appreciate your continued support and thank you for taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The pellets arrived on the flimsiest…
The pellets arrived on the flimsiest pallet I have ever seen which was starting to give way before the driver could get it on the tail-lift and it completely disintegrated on the road. I only had an hour before I had to leave for a funeral and had a hell of a job to handball the pellets off the road and down my drive in time to change and get going.
17 de maio de 2026
Resposta da White Horse Energy
Dear Pete,
We are extremely sorry to hear about the condition your pallet arrived in and the stress and inconvenience this caused you, particularly given the circumstances and the fact that you were on your way to a funeral.
Having the pallet collapse in the road and then needing to move the pellets yourself under such time pressure is clearly unacceptable and not the experience we want any customer to have. We completely understand how frustrating and upsetting this must have been.
Please accept our sincere apologies for the condition of the pallet and the inconvenience caused. Your feedback regarding the pallet quality and delivery handling will be raised with the relevant teams and hauliers for investigation.
Kind regards,
KM
Great service as always
Great service as always. I have been using White Horse Energy for 10 years now and they are always reliable and efficient, plus good value.
15 de maio de 2026
Resposta da White Horse Energy
Dear Catherine,
Thank you for your continued support over the past 10 years. We’re delighted to hear that you continue to find our service reliable, efficient, and good value for money.
Customer loyalty like yours means a great deal to us, and we really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
White Horse Energy. Easy to navigate the website site
Easy to navigate the website site. Excellent communication. Prompt delivery. . The delivery manager was very helpful.
15 de maio de 2026
Resposta da White Horse Energy
Dear Alma,
Thank you for your feedback. We’re delighted to hear that you found our website easy to navigate and that you were pleased with the communication and prompt delivery service.
It’s also wonderful to know that the delivery manager was very helpful. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Good delivery and very nice driver who…
Good delivery and very nice driver who unloaded .
8 de maio de 2026
Resposta da White Horse Energy
Dear Ramzi,
Thank you for your feedback. We’re delighted to hear that your delivery went smoothly and that the driver was friendly and helpful while unloading your order.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
I thought l was buying logs I got…
I thought l was buying logs I got mostly small bits of wood
14 de maio de 2026
Resposta da White Horse Energy
Dear Keith,
Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations.
The pallet purchased was a B-Grade product, which is sold at a discounted price and described on our website as an “as is” item. As outlined in the product description, log length and diameter may vary from our usual specifications, and the crate may contain smaller pieces than our standard firewood products.
These crates are offered at a reduced cost because they have not met our usual quality control standards due to factors such as size variation, discolouration, mould, or moisture levels. While the appearance and sizing may differ from our premium products, we are confident the wood still burns effectively.
We do appreciate you taking the time to share your feedback.
Kind regards,
KM
Excellent customer serviceCustomer Service from supplier…
Customer Service from supplier excellent as had to chase delivery which hadn’t arrived on the day expected. They were able to give me latest information on delivery.
12 de maio de 2026
Resposta da White Horse Energy
Dear Marilyn,
Thank you for your feedback. We’re pleased to hear that our customer service team were able to assist and provide you with updated delivery information when your order did not arrive as expected.
We do apologise for the delay and appreciate your patience while this was being resolved. Thank you for taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The delivery was good and the driver…
The delivery was good and the driver was such a lovely person thank you
12 de maio de 2026
Resposta da White Horse Energy
Dear Catherine,
Thank you for your feedback. We’re delighted to hear that your delivery went well and that the driver made such a positive impression.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The pallet was described as logs
The pallet was described as logs , but what I received was a pallet at what I can only describe as kindling .
Through out the whole pallet I had maybe half a dozen what could be described as logs.
As I said the whole pallet apart from about half a dozen logs were kindling size which I was able to pick up 5 or 6 at a time .
Very disappointed with my pallet of described as logs but what I received was kindling .
11 de maio de 2026
Resposta da White Horse Energy
Dear Geraint,
Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations.
The pallet purchased was a B-Grade product, which is sold at a discounted price and described on our website as an “as is” item. As outlined in the product description, log length and diameter may vary from our usual specifications, and the crate may contain smaller pieces than our standard firewood products.
These crates are offered at a reduced cost because they have not met our normal quality control standards due to factors such as size variation, discolouration, mould, or moisture levels. While appearance and sizing may differ from our premium products, we are confident the logs still burn effectively.
We do appreciate you taking the time to share your feedback.
Kind regards,
KM
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