Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Ver mais
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Veja o que dizem as avaliações
Last year’s logs were the best I ever had, hot burn, long lasting, very low ash. The logs delivered this year look similar so hopefully they will be just as good. Fantastic delivery and driver very he... Ver mais
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No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communic... Ver mais
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Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Ver mais
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Detalhes da empresa
Sobre White Horse Energy
Escrito pela empresa
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Informações de contato
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Reino Unido
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
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I was given a delivery window of…
I was given a delivery window of 11.16am to 13.16pm the delivery finally turned up at circa 15.00pm so not too pleased. Inspected the consignment and initially thought that it was intact however found one bag damaged at the bottom after removing the cling filmwrap. Was able to salavage most of the bag contents so not a total disaster however the way the pallet was stacked was not very good and could have led to further damage
8 de junho de 2026
Resposta da White Horse Energy
Dear Clive,
Thank you for taking the time to share your feedback. We sincerely apologise that your delivery arrived significantly outside the advised delivery window. We appreciate how frustrating it must have been to wait until mid-afternoon for an order that was expected much earlier.
We're also sorry to hear that you discovered a damaged bag after removing the wrapping and that the pallet stacking was not up to the standard you expected. Whilst we're pleased that you were able to salvage most of the contents, we understand that this does not excuse the inconvenience caused. Your comments regarding the pallet presentation and handling will be passed on to the relevant team for review.
Thank you again for your understanding and for bringing these issues to our attention. If you'd be willing to leave us a Google review, we would most appreciate it: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Resposta da White Horse Energy
Dear Robin,
Thank you for your feedback. We’re delighted to hear that your order arrived on time and that the delivery driver was friendly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
I had a text to let me know what time…
I had a text to let me know what time to expect the logs, they came on time and the driver was very kind and helpful
3 de junho de 2026
Resposta da White Horse Energy
Dear Caroline,
Thank you for your feedback. We're delighted to hear that you received clear delivery updates, that your logs arrived on time, and that the driver was kind and helpful throughout the process.
We really appreciate you taking the time to share your experience. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
I've used White Horse for a number of…
I've used White Horse for a number of years and have been generally happy with their products.
The latest delivery of a max crate premium hardwood logs and 65 bags wood pellets. Delivery date agreed with haulier. I waited until 5pm, no show, I rang their office no reply. I rang the following morning and was told the drivers refused to take out a second load. It would have received a phone call to stop me waiting.
The wood pellets normally arrive on one pallet and neatly packed. This was on two pallets, one on top of the other and anything but neatly packed. I could see damp on the inside of the wrapping and loose pellets between the two pallets. The loose pellets were clearly wet and blown. As I unwrapped the load I found 3 bags ripped open and wet, a further 3 bags were split but useable. I'm waiting for a response from White Horse.
I'm currently unpacking what is supposed to be premium hardwood logs. Many of them are wet, some are on the edge of decay. A significant amount I would class as kindling as it is so thin. It is not what I expect and would hate to see what anything classed as economy would be like.
Following discussions with White Horse Energy the issues with the products have been resolved to my satisfaction, and their customer service is to be praised.
I would just add that I normally order Birch or Oak logs with which I have had no issues, lesson learnt.
My review of the haulage issues remain but are a matter for the haulier.
2 de junho de 2026
Resposta da White Horse Energy
Dear Dennis,
Firstly, thank you for your continued custom over the years. We're sorry to read that your latest experience has fallen so far short of the standard you've come to expect from us.
We appreciate how frustrating it must have been to wait in all day for a delivery that never arrived, only to learn the following morning that the load had not been taken out. You should certainly have been informed so that you were not left waiting unnecessarily, and we apologise for the lack of communication.
We're also concerned to hear about the condition of the wood pellets. Receiving two stacked pallets with damaged bags, signs of moisture, and loose, wet pellets is not acceptable, and we understand why this has caused concern. Equally, the quality of the premium hardwood logs you describe, with wet logs, pieces showing signs of decay, and a large quantity of very thin pieces, is clearly not what you expected when purchasing a premium product.
We appreciate that you have already contacted us and are awaiting a response. Please be assured that your concerns will be investigated thoroughly, and we sincerely apologise for the disappointment and inconvenience caused by both the delivery issues and the condition of the products received.
Kind regards,
KM
Excellent pellets delivered with great…
Excellent pellets delivered with great care and skill as they were all stacked on to a pallet which was broken
Very lucky it didn’t fall over
1 de junho de 2026
Resposta da White Horse Energy
Dear Jan,
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the pellets and that the delivery was carried out with such care and skill.
We're sorry to hear that the pallet itself was damaged and appreciate you highlighting this. We're very glad that, thanks to the driver's careful handling, the load remained stable and no further issues occurred. Your comments regarding the condition of the pallet will be passed on to the relevant team for review.
Thank you again for taking the time to share your experience. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Resposta da White Horse Energy
Dear Karen,
Thank you for your feedback. We're delighted to hear that you were pleased with our pricing and the quick delivery service.
It's wonderful to know that you would choose to use us again, and we truly appreciate your support. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Great service
Spot on delivery. Good mixture of logs and sizes. Good value burns well. Delivery of fire lighters arrived next day. Wood arrived 2 days later at time requested. Thank you.
1 de junho de 2026
Resposta da White Horse Energy
Dear Phil,
Thank you for your wonderful feedback. We're delighted to hear that both your firelighters and wood were delivered promptly and that the wood arrived at the requested time.
It's great to know that you're pleased with the mix of log sizes, the value for money, and that the wood burns well. We're also pleased that the overall delivery experience was spot on.
We really appreciate you taking the time to share your experience. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
As always excellent product well…
As always excellent product well packaged great price
Delivery good but notification came at same time as delivery not good😤 but driver was excellent and very polite and helpful
1 de junho de 2026
Resposta da White Horse Energy
Dear Janet,
Thank you for your continued support and for taking the time to leave your feedback. We're delighted to hear that you're pleased with the quality of the product, the packaging, and the value for money.
We're also pleased that the delivery itself went smoothly and that the driver was excellent, polite, and helpful. We'll be sure to pass on your kind comments.
However, we're sorry that the delivery notification arrived at the same time as the delivery itself. We appreciate how frustrating that must have been, as advance notice is important for planning. Your comments regarding the timing of notifications will be shared with the relevant team for review.
Thank you again for your feedback. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Resposta da White Horse Energy
Dear Trudy,
Thank you for your feedback. We're delighted to hear that your order was delivered on time and that everything went smoothly with no fuss.
We really appreciate your kind words and are pleased that you were happy with the service provided. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Resposta da White Horse Energy
Dear Julie,
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience and that you couldn't fault our service. Comments like yours mean a great deal to the team, and we truly appreciate your support.
If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
I would have given 5 stars
I would have given 5 stars. The original delivery date wasn’t met & I didn’t receive a call letting me know. Delivery was made the following day while I was at work having taken the previous day off. Your very polite delivery driver, Connor called to say he had delivered my order.
30 de maio de 2026
Resposta da White Horse Energy
Dear Lorraine,
Thank you for your feedback. We're pleased to hear that your order was successfully delivered and that Connor provided such courteous service and took the time to call and let you know the delivery had been made. We'll be sure to pass on your kind comments.
We are, however, sorry that the original delivery date was missed and that you did not receive a call to advise you of the delay. We appreciate how frustrating it must have been to take a day off work only for the delivery to arrive the following day while you were away.
Thank you for your understanding and for taking the time to share your experience. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Resposta da White Horse Energy
Dear Dave,
Thank you for your feedback. We’re delighted to hear that your order arrived on time and that the wood met your expectations and was as described.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Product is fine - poor delivery experience
Product is fine - but company used to make the delivery very poor. No communication on the delivery day. By the end of the delivery window I hadn’t heard anything then a phone call over an hour later saying on way by which time I’d had to go out. No follow up from the delivery company. Eventually White Horse contacted me and managed to rearrange delivery. Again no contact on the day but at least the delivery was completed.
21 de maio de 2026
Resposta da White Horse Energy
Dear Daniel,
Thank you for your feedback. We're pleased to hear that you were happy with the product itself, but we're very sorry to learn that the delivery experience fell well short of expectations.
We completely understand your frustration at waiting through the delivery window without any communication, only to receive a call over an hour later when you had already made other arrangements. The lack of any follow-up from the delivery company and then experiencing another delivery day without updates is clearly not acceptable.
We're glad that our team was able to step in and help rearrange the delivery, but we appreciate that this should not have been necessary. Please accept our sincere apologies for the inconvenience and uncertainty caused. Your comments regarding the lack of communication from the delivery partner will be raised with the relevant teams for review.
Kind regards,
KM
Reliable efficient service
Reliable efficient service. Quality of wood is excellent value. We use them as our ‘go to’ supplier.
20 de maio de 2026
Resposta da White Horse Energy
Dear Lesley,
Thank you for your wonderful feedback. We’re delighted to hear that you find our service reliable and efficient, and that you’re pleased with the quality and value of our wood.
It means a great deal to us that we have become your “go to” supplier, and we truly appreciate your continued support and loyalty.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Easy to call but poor delivery
The service is easy to call and they answer quickly with a human. But the delivery service is so hard to understand. Really deliver on the communicated day, and my last two deliveries have turned up with no notice.
18 de maio de 2026
Resposta da White Horse Energy
Dear David,
Thank you for taking the time to share your feedback. We're pleased to hear that you've found our team easy to contact and that you've been able to speak with someone quickly when needed.
That said, we're very sorry that the delivery experience has not met the same standard. We completely understand how frustrating it is to plan around a communicated delivery date, only for the order to arrive on a different day and, on your last two deliveries, without any prior notice.
Reliable delivery information is important, especially when customers need to make arrangements to be available, and we appreciate that the lack of communication has caused inconvenience and uncertainty.
Please accept our sincere apologies for this experience. Your comments regarding the delivery scheduling and notification process will be shared with the relevant teams and delivery partners for review.
Kind regards,
KM
The ordering process was easy
The ordering process was easy. The company kept us updated regarding delivery dates. Got our delivery this morning and we are very pleased with the quality of the wood.
Thanks for the 5% discount for the first order. If we become regular customers would you consider upping this to 10% or higher?
Thanks!
26 de maio de 2026
Resposta da White Horse Energy
Dear Gail,
Thank you for your wonderful feedback. We’re delighted to hear that you found the ordering process easy, appreciated the delivery updates, and were pleased with the quality of the wood upon arrival.
We're also glad you were able to take advantage of our first-order discount. While we don't currently offer a higher ongoing discount for repeat customers, we do have a Refer a Friend scheme that rewards your loyalty.
If you're happy with our products and service, why not tell your friends and family about us? Every person you refer will earn you a £10 credit on your account, and they'll receive 5% off their first order. Simply share your unique referral code, which they can enter in the shopping cart when placing their first order.
Thank you again for your support, and we hope to welcome you back soon. If you'd also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The 1 star is for the appalling…
The 1 star is for the appalling delivery service. I paid £1.99 for a specific day, waited all day, no show, then was supposed to be priority next day, we should have had a phone call from driver 30 minutes before as we do not live at the address, no call,delivered damaged. Not good for White Horse, they were very helpful though.
25 de maio de 2026
Resposta da White Horse Energy
Dear Lynne,
We are very sorry to read about your delivery experience and completely understand your frustration. Having paid extra for a specific delivery day, only for the delivery not to arrive, is disappointing enough without then experiencing further issues the following day.
We appreciate that you waited in all day, were expecting a courtesy call before delivery due to not being at the delivery address, and then found the order had arrived damaged. This is clearly not the service you should have received, particularly after being advised that your order would be prioritised.
While we're grateful for your kind comments about our team, we sincerely apologise that the delivery process fell so far below expectations. Your feedback will be raised with the delivery partner so that the missed delivery, lack of communication, and damaged goods can be reviewed.
Kind regards,
KM
Excellent experience all round
Excellent experience all round. Ordering delivery all excellent. 5 ⭐️⭐️⭐️⭐️⭐️
18 de maio de 2026
Resposta da White Horse Energy
Dear Barbara,
Thank you for your wonderful feedback. We’re delighted to hear that you had an excellent experience from ordering through to delivery.
Receiving a 5-star review means a great deal to us, and we truly appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The 35 degrees and getting wood wood is great and the price had a…
The wood is great and the price had a phone call from the company who was delivering the day before and a text and email on the day with a 2hr time slot good service thank you
24 de maio de 2026
Resposta da White Horse Energy
Dear Graham,
Thank you for your feedback. We’re delighted to hear that you were pleased with the quality of the wood and found it to be good value for money.
It’s also great to know that the delivery process went smoothly, with a call the day before and clear text and email updates on the day, including a two-hour delivery window.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Excellent price
Excellent price, excellent quality & speedy delivery.
Delivery driver was brilliant placed the pallet exactly where requested.
Logs are excellent considering they are 2nds.
Great company to deal with.
24 de maio de 2026
Resposta da White Horse Energy
Dear Lesley,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with the price, quality, and speedy delivery of your order.
It’s especially great to know that the delivery driver was able to place the pallet exactly where requested and that you were impressed with the quality of the logs, particularly for a B-Grade product.
We really appreciate your kind comments and are thrilled to hear that you found us easy to deal with. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
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