I lost my spring stopper in my glass teapot. Unfortunately I couldn’t find a replacement online. I called Whittard and I spoke with Saranna who kindly arranged for a new one to be sent free of charge.... Ver mais
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Veja o que dizem as avaliações
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Ver mais
A empresa respondeu
Whittard of Chelsea teas, especially their Earl Grey is my most favorite!! I place an order every 4-5 months and buy multiple loose tea pouches as I drink it every day. My latest shipment arrived to t... Ver mais
A empresa respondeu
I had an order that didn’t arrive & Sarann was brilliant. She sorted out getting a replacement sent out to me really quickly. Excellent customer service
Detalhes da empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contato
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stoarage Jars ... a must!
I needed storage jars but were out of stock. Emailled this morning to inform me that new ones had arrived so ordered 2. Had a little problem but resolved by Sarann - outstanding, well done and thank you.
1 de maio de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were informed when the storage jars came back into stock and that you were able to place your order. It’s also great to know that Sarann was able to resolve the issue for you your kind comments will be passed on.
Thank you again for your support.
The Whittard Team
Great customer service from Sarann
Great customer service from Sarann
Customer Service Advisor from Whittard of Chelsea about my lost order, frequent reply to sort the problem out as fast as possible and with politeness.
30 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback.
We’re delighted to hear that Sarann provided you with great customer service and kept in regular contact to resolve your lost order as quickly as possible. We’ll be sure to pass on your comments to her.
Thank you again for taking the time to share your experience.
The Whittard Team
fantastic customer service…
Aside from the usual fantastic service received from Whittard, Sarann went above and beyond to resolve a slight issue with damaged packaging in my most recent delivery. Rapid response and resolution. Very pleased.
29 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback.
We’re delighted to hear that you’ve consistently received fantastic service from us, and especially that Sarann was able to go above and beyond to resolve the issue with your recent delivery. It’s great to know her quick response and support made a difference.
We’ll be sure to pass on your comments to her.
The Whittard Team
I recently contacted Whittard after…
I recently contacted Whittard after receiving my Sencha Asagiri Loose Leaf Tea with the internal packaging broken and tea scattered everywhere. I was dealt with by Sophie, who was prompt, professional and incredibly helpful. She arranged a replacement straight away without any fuss — I couldn't have asked for a better resolution. Brilliant customer service, Sophie — thank you!
27 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your Sencha Asagiri Loose Leaf Tea arrived in that condition, but we’re very pleased that Sophie was able to assist you quickly and provide a smooth resolution.
Your kind comments about her prompt and professional service are greatly appreciated, and we will be sure to pass them on.
Thank you again for your feedback and continued support.
The Whittard Team
I had the misfortune of my package…
I had the misfortune of my package arriving with a damaged glass item. I reached out to customer service and worked with Sarann who was very helpful. I didn't get any pushbacks. Saraan was professional, courteous and resolved my issue immediately by replacing my damaged item. Thank you for providing excellent customer service!!
28 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your order arrived with a damaged glass item, but we’re very pleased that Sarann was able to assist you promptly and provide a smooth resolution.
Your kind comments about her professionalism and helpful approach are greatly appreciated, and we will be sure to pass them on.
Thank you again for your feedback and support.
The Whittard Team
Happy client
I’m so happy that my issue was solved so quickly and very professional. I have received a full support from the team - Ms Sarann, and everything worked out in a very short time. Thank you for this! Very professional, kind and open for the customer. My regrets was solved positively!
27 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind words. We’re delighted to hear that your issue was resolved quickly and that Ms. Sarann was able to support you so effectively. Providing professional, friendly, and efficient service is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and look forward to serving you again. The Whittard Team.
Professional service from Sarann
I had an issue with non delivery of an order. Must admit, this is the first time it has happened. Sarann in customer services was able to resolve my query swiftly, and professionally. Great customer service. 5*****
27 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear about the delivery issue, but we’re pleased that Sarann was able to resolve it quickly and professionally. Providing excellent customer service is our priority, and your kind words mean a lot to us. We appreciate your support and look forward to serving you again. The Whittard Team.
Excellent Customer Service
Excellent and quick response from the customer service advisor, Sarann.
Service and support of customer is great with Whittard of Chelsea.
Thank you.
23 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you, Nickie, for your kind feedback. We’re delighted to hear that you received an excellent and prompt response from Sarann, and that you’re happy with the service and support from the Whittard of Chelsea team. We truly appreciate your comments and look forward to welcoming you again. The Whittard Team.
Excellent customer service
First of all, the coffee I purchased was above and beyond what I was expecting. Amazing flavours of the two I purchased.
Secondly, the service I received in the Whittard shop in Bath, was the definition of of excellent customer service.
And lastly, the communication I had on the phone, then via email was quick, very quick and my query answered clearly.
A very professional organisation obviously.
21 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the coffee and its flavours, and that your experience in our Bath store reflected excellent customer service. It’s also great to know that our phone and email support was clear and responsive. Your kind comments are truly appreciated, and we look forward to welcoming you again. The Whittard Team.
Excellent help from Sarann
I won a free hot chocolate as part of the recent Easter promo game, but unfortunately I was only able to get the hazelnut flavour as my reward. I’m not a big fan of nuts in general, so while the hot chocolate itself was nice, it just wasn’t to my taste.
I had a really easy and positive experience speaking to Sarann to get it resolved. I explained the situation, and Sarann kindly arranged to send me a different flavour with no hassle.
Customer service from Whittard, especially from Sarann, was excellent!
20 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely feedback. We’re delighted to hear that Sarann was able to assist you quickly and make the process easy and hassle-free. It’s great to know you had a positive experience with our customer service, and we hope you enjoy your new hot chocolate flavour. We truly appreciate your kind words and support. The Whittard Team.
Helpful and responsive service
Sarann in customer service was very responsive and helpful. We were able to sort out my problem quickly and easily.
17 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sarann was helpful and responsive in resolving your issue quickly and easily. Providing efficient and supportive service is very important to us, and we truly appreciate your kind comments. The Whittard Team.
Sarann is very helpful and nice
Sarann is very helpful and nice. She gives prompt reply and quick follow up that address the problem of the product. Very nice of her!
15 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for you kind review, we are pleased to here you problem was addressed quickly and we will pass your feedback to Sarann. The Whittard Team.
Amazing service from Sophie
Amazing service from Sophie, I was really upset to open my parcel and 2 items had been damaged/popped in transit, I went online to the chat service and within 5 minutes of being on the chat the advisor Sophie had reordered my damaged items, I would have received them next day (Sophie had used a Next day label) if DPD hadn't messed up. I did received them Monday after receiving the damaged 1s on Friday. Can't fault whittard customer service as far as I've seen.
10 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback. We are very sorry to hear that your original items arrived damaged, but we are pleased that Sophie was able to assist you quickly and arrange replacements for you.
It is great to know that you were happy with the support you received and that the issue was resolved promptly, even with the delay in delivery. Your understanding is truly appreciated.
We will be sure to pass on your lovely comments to Sophie. Thank you again for taking the time to share your experience with us. The Whittard Team.
Sarann quickly resolves my issues
Sarann quickly resolves my issues. Excellent service
13 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We are delighted to hear that Sarann was able to resolve your issue quickly and provide you with excellent service.
Your comments are greatly appreciated and we will be sure to share them with Sarann. Thank you for taking the time to share your experience with us. The Whittard Team.
Excellent product and service
Excellent product and service! Service in all aspect- in-store, online and customer service (Sarann, the best!). My favourite go to tea! 💕
13 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We are delighted to hear that you are enjoying both our products and the service across all areas, including in store, online and with our customer service team. The Whittard Team.
Whittard triple chocolate biscuits
Not to be nasty or contradictory....just honest regarding the triple chocolate biscuits...Whittard. These biscuits had NO chocolate pieces or chunks in them as described as loaded with chocolate chunks! I couldn't believe how sub standard these were. For $18 aud plus postage it could have at least lived up to the description...So disappointing. The canister however is stunning I will store tea in it. The cheap biscuits in the supermarket are much nicer to be honest. I will not purchase these twice. Extremely poor quality! Also they crumble before you can get them into your mouth. And yes mine were still in use by date. Sorry for the bad news
UPDATE: Whittard have been in touch and have been extremely supportive and helpful expressing their understanding and investigation into the manufacturing of the biscuits as they aim for a very high standard. Thank you Whittards 👍
10 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your honest feedback we’re really sorry to hear how disappointing the biscuits were and appreciate you sharing your experience with us.
We’re glad we’ve been able to connect with you directly and begin looking into this. As your purchase was made through an unofficial reseller, we’d also recommend raising this with them, as they are best placed to support purchases made via their store.
That said, thank you for flagging this with us your feedback has been shared with our team so we can investigate further and uphold the high standards we aim for.
We’re pleased to hear you love the canister, and we truly appreciate your understanding. The Whittard Team.
Staff absolutely lovely
Staff absolutely lovely. So helpful. Thankyou for good experience, it goes a long way
11 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback. The Whittard Team.
Great customer service
Great customer service. Had an issue with a delivery and the company responded quickly apologising for the issue and replacement sent out at no cost or hassle. The subscription service is so flexible and great to ensure I do not run out of coffee.
8 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review, we are glad Sophie was able to help quickly. The Whittard Team.
Sarann sorted me out straight away and…
Sarann sorted me out straight away and was really helpful!
8 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely review, I will pass your feedback on to Sarann. The Whittard Team
Really helpful
Really helpful, concise and easy to interact with staff, especially Sophie with Customer Services via e-mail!
7 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely feebdack, I will pass your feedback on to Sophie. The Whittard Team
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