I lost my spring stopper in my glass teapot. Unfortunately I couldn’t find a replacement online. I called Whittard and I spoke with Saranna who kindly arranged for a new one to be sent free of charge.... Ver mais
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Veja o que dizem as avaliações
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Ver mais
A empresa respondeu
Whittard of Chelsea teas, especially their Earl Grey is my most favorite!! I place an order every 4-5 months and buy multiple loose tea pouches as I drink it every day. My latest shipment arrived to t... Ver mais
A empresa respondeu
I had an order that didn’t arrive & Sarann was brilliant. She sorted out getting a replacement sent out to me really quickly. Excellent customer service
Detalhes da empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contato
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service. We had a problem with one of the items we ordered, but we emailed them and Sarann sorted the problem straight away. Always very happy with the products and service from Whittards, beautiful and great quality products.
7 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review, I will pass your feedback on to Sarann. The Whittard Team
Sarann made customer service
Sarann made customer service, so easy to talk to and barely had to explain issue, all sorted within minutes
2 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely feedback Stephen. The Whittard Team.
Top favourites
My no1 favourite tea brand. The service is amazing, prices are reasonable & they have amazing flavours.
i love buying and receiving whittards tea
29 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback Malaika. The Whittard Team.
Lovely Experience
Went to the Oxford St. branch (I think it was 295)Flaire went above and beyond looking after my brother & I but I have to say, all the staff were lovely
26 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for you lovely feedback on the Oxford Street Store, we look forward to welcoming you again soon. The Whittard Team.
Great customer service
Sarann in customer services has been amazing with helping with my order that went missing in delivery, super quick responses and went above and beyond to help get it sorted!
26 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for yoru kind review Dom, we are glad your order was sorted. The Whittard Team.
Disappointing experience with product quality and return policy
I have been a loyal customer of Whittard for some time, but I am writing this review to express my frustration with a recent purchase.
I received a bag of coffee that was clearly ground incorrectly—it was ground far too fine for the intended brew method. As a result, it caused significant issues with my coffee machine. To be absolutely certain it was the product and not the machine, I tested other bags of the exact same grind from Whittard, and they worked perfectly fine, confirming this specific batch was defective.
When I contacted customer service to resolve this, I was told that I would be expected to pay the postage to return the faulty item. I find this policy entirely unreasonable. I am not returning this item because I changed my mind; I am returning it because Whittard supplied a defective product that does not meet the standards I expect from your brand.
Expecting a customer to incur a financial cost to rectify a mistake made by the company is poor customer service. I hope Whittard reconsiders this policy for situations where the product is clearly at fault, as it has certainly made me reconsider future purchases.
18 de março de 2026
Avaliação não solicitada
Poor customer service
I bought some raspberry hot chocolate powder on the 5th January, its still in date and I have been using it but its suddenly gone bad. Its not mixing and has become discoloured and smells bad too. I contacted customer service about it and sent multiple pictures showing the discolouration and the horrible clumps it was forming, I was asked to send a sample which I did just for them to tell me there was nothing wrong. I have bought the powders from this company before and never has there been multiple colours in a tub and its never clumped like this one had either. I was not even offered a refund for that tub or reimbursement for postage. The customer service is really poor. And the state of that powder just a few weeks late was disgusting and clearly something was off.
25 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your review and for taking the time to share your experience.
We appreciate that you issued a sample back to us, which was tested by our team. Following assessment, the flavour and aroma were found to be in line with what we would expect for this product.
We understand your concerns, and as discussed with you via our live chat service today, a refund has been issued for the product as a gesture of goodwill, as you indicated you were not satisfied with it. We also requested a copy of your postage receipt so that we could arrange reimbursement for the return postage.
As we have not yet received a response with this information, we would appreciate it if you could email us at info@whittard.co.uk with your postage receipt attached, using the subject line: “Trustpilot Raspberry Ripple Sample”.
We’re sorry for any inconvenience caused and appreciate your cooperation. The Whittard Team.
Sarann from Customer Service was…
Sarann from Customer Service was extremely prompt and resourceful with my issue with a parcel.
Great job!
20 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your kind words Agnese. We are delighted to hear Sarann was able to help you promptly. The Whittard Team.
Good service
Nice and fast service by Sarann. Problem solved.
18 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your kind words Niklas. We are delighted to hear Sarann was able to help you promptly. The Whittard Team.
Discount code wouldn’t work but resolved
Discount code wouldn’t work. Spoke to a member of staff called Sarann and she posted out the extras that were meant to be included with the discount code.
17 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. I’m really sorry to hear that the discount code didn’t work as expected, but I’m glad Sarann was able to step in and arrange for the missing items to be sent out to you. The Whittard Team
Very helpful
When making an order online I was trying to use a promo code to get some free biscuits with my order, however it wouldn't work and then expired. Sarann was super helpful, got back to me quickly and sent me out some biscuits directly once I had placed my order. Thanks so much!
17 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your lovely feedback! I’m really sorry the promo code didn’t work as expected.
I’m so pleased to hear that Sarann was able to help quickly and arrange for the biscuits to be sent out to you directly. I’ll be sure to pass on your kind words to her. The Whittard Team
Grata experiencia !
Hice un pedido con envio a Estados Unidos y no llegó bien.
Sophie del servicio al cliente no solamente se disculpó por lo del empaque sino que ordenó un nuevo envio el cual llegó hoy.
Muchas gracias por la pronta solución y el cuidado que tienen con sus clientes, lo aprecio muchísimo, amo sus productos! Son buenisimos!! LOS RECOMIENDO y gracias nuevamente Sophie.
16 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your kind words and for taking the time to share your experience with us. We’re really sorry that your initial order didn’t arrive as expected, but we’re so pleased Sophie was able to resolve this for you quickly.
It means a lot to hear how much you enjoy our products and that you’d recommend us — your support truly makes our day! I’ll be sure to pass your lovely feedback on to Sophie as well.
The Whittard Team
Sarann was very helpful with my…
Sarann was very helpful with my problems regarding my issue, thank you very much!
16 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your kind feedback! We’re delighted to hear that Sarann was able to help resolve your issue and provide the support you needed.
We’ll be sure to pass on your thanks — it will mean a lot to her. The Whittard Team
Sophie and Whittards are an excellent company 10to use
Sophie was very polite and professional when I contacted Whittards, she was very helpful to me when I had made a mistake in placing my order on line. Very happy to continue using this company and its services.
10 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that Sophie was able to assist you and provide polite and professional support when you contacted us. Mistakes can happen when placing orders online, so we’re very pleased that Sophie could help resolve the situation for you quickly and smoothly.It’s wonderful to know that you’re happy with our service and that you plan to continue shopping with us. Your support truly means a lot to us.
The Whittard Team
Very good customer service
Sophie at Whittards customer service was very helpful and professional with my email issue. She kept me informed every step of the way until the issue was sorted out. Thank you.
12 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re delighted to hear that Sophie was able to assist you and provide helpful and professional support while resolving your query.
Keeping our customers informed throughout the process is very important to us, so it’s wonderful to know that Sophie kept you updated every step of the way until the issue was resolved. We truly appreciate your kind words.
The Whittard Team
Order Support
Sarann has provided me with quick and effective support on the broken tea bag that I bought. Thanks to Sarann's great support and effort.
13 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re pleased to hear that Sarann was able to provide quick and effective support regarding the issue with your tea bags. Your kind words are greatly appreciated, and we will be sure to pass your feedback on to Sarann.
The Whittard Team
Sarann responded to my problem about…
Sarann responded to my problem about goods damaged in transit and provided superb support. Really appreciated.
11 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your feedback. We’re really pleased to hear that Sarann was able to assist you promptly and provide the support you needed when your goods arrived damaged in transit. Delivering excellent service and resolving issues quickly is very important to us, so it’s wonderful to know Sarann made a positive difference to your experience.
We truly appreciate your kind words and your support. The Whittard Team
Excellent customer service
Sophie was very helpful to resolve my issue. I received some items damaged and Sophie handl my query very promptly and arranged me a replacement without any further hassle.
10 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re delighted to hear that Sophie was able to assist you and resolve the issue promptly. While we’re sorry that some of your items arrived damaged, it’s great to know Sophie handled your query quickly and arranged a replacement without any hassle. Providing helpful and efficient service is very important to us, so we truly appreciate you highlighting your positive experience. The Whittard Team
I contacted Whittard’s customer service…
I contacted Whittard’s customer service to resolve an issue I had with a delivery . Sophie responded promptly and sorted out the issue immediately. The delivery which was a gift, was made the following day .
Great service, thank you Sophie.
10 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re delighted to hear that Sophie was able to assist you promptly and resolve the issue with your delivery so quickly. It’s especially important to us that gifts arrive in time, so we’re very pleased the replacement was delivered the following day. We’ll be sure to pass your kind comments on to Sophie. Thank you again for your lovely feedback. The Whittard Team
extraordinary
I have received their products, which are of excellent quality, and the shipping service was perfect. I would also like to thank Sophie, Customer - Service Advisor, for her patience and extraordinary kindness.
11 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you’re enjoying the quality of our products and that your order arrived smoothly. It’s especially lovely to hear your kind words about Sophie. Her patience and kindness are qualities we value greatly in our customer service team, and we’ll be sure to pass your compliments on to her. Thank you again for your support. The Whittard Team
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