I lost my spring stopper in my glass teapot. Unfortunately I couldn’t find a replacement online. I called Whittard and I spoke with Saranna who kindly arranged for a new one to be sent free of charge.... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Ver mais
A empresa respondeu
Whittard of Chelsea teas, especially their Earl Grey is my most favorite!! I place an order every 4-5 months and buy multiple loose tea pouches as I drink it every day. My latest shipment arrived to t... Ver mais
A empresa respondeu
I had an order that didn’t arrive & Sarann was brilliant. She sorted out getting a replacement sent out to me really quickly. Excellent customer service
Detalhes da empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contato
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer Service 5 stars at Nottm
I visited Whittard at Nottingham Victoria Centre and was welcomed with a smile by Leanne. I was testing their hot chocolate but shared the fact through conversation I had a bad cold and she then began to recommend some teas that may help and more importantly why. She understood the products. I know she’s there to sell but at no point did I feel ‘sold’ to if that makes sense.
I simply felt heard and valued. There was no push to buy. What an asset to Whittards she is
28 de janeiro de 2026
Avaliação não solicitada
I just wanted to say thank you to…
I just wanted to say thank you to Sophie for the amazing customer service. My replacement package arrived today, and I really appreciate how quickly and professionally everything was handled.
Best regards,
Ivona
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your kind review. We’re delighted to hear that your replacement package arrived safely and that Sophie was able to assist you quickly and professionally.
Your feedback means a great deal to us, and we’ll be sure to pass on your comments to Sophie and the wider team. Should you need any further assistance, please don’t hesitate to get in touch.,
The Whittard Team
Excellent customer support
Yodel managed to loose my parcel, surprised, not really. After their chat bot informed me my parcel had been delivered, it hadn't, and then finally getting through to a human, who couldn't confirm wether it was lost or would definitely be delivered, I got in touch with a lovely, helpful person from Whittards. They were fantastic and resent my order, which was gratefully received the very next day. I cannot fault Whittards whatsoever, their customer service is absolutely spot on. You can shop with them knowing full well they will support you through any issues. Wether I shop online or visit their store at Meadowhall I get fantastic customer service. Also they have the best tea and hot chocolate. Love this company so much, they always put their customers first.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share such a thoughtful review
We’re really sorry you had that experience with the delivery, but we’re absolutely delighted to hear that our team was able to step in and get everything sorted quickly for you. Your kind words about our customer service both online and at Meadowhall mean the world to us.Knowing that you feel confident shopping with Whittard and enjoy our tea and hot chocolate as much as we do is exactly what we aim for. We truly appreciate you and look forward to welcoming you again very soon The Whittard Team.
Excellent and fast service
I had an unidentified tea from Whittard's and sent a photo to see if they could identify it. Sarann replied very quickly with an identification, making re-ordering very mucxh easier. A great service. Thanks
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely review.
We’re so pleased to hear that Sarann was able to identify your tea so quickly and make re-ordering easier for you. It’s great to know you found the service helpful and efficient. Thank you for taking the time to share your experience, and we hope you enjoy your next cup just as much. The Whittard Team.
Faulty teabags
Within 24 hours my concern had been addressed and replacement teabags sent
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback, Sarah.
We’re sorry to hear about the faulty teabags, but we’re pleased that the issue was resolved quickly and that replacements were sent within 24 hours. We appreciate you bringing this to our attention and thank you for giving us the opportunity to put things right. The Whittard Team.
Arrived damage
Ordered several instant teas. When they arrived, they were damaged. I reached out to customer service & Sarran was so helpful & apologetic. Replacements have already been shipped out. Amazing customer service!!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re very sorry to hear that your instant teas arrived damaged. However, we’re pleased that Sarann was able to assist you and that replacement items have already been dispatched.
We really appreciate your kind words about our customer service and are grateful for your understanding. Thank you for choosing Whittard. The Whittard Team.
Amazing customer support.
Amazing customer support.
I have placed an order which sadly arrived with 1 item damaged. I spoke to customer support about it, without any hesitation I was given a full refund.
Customer support were extremely friendly, professional and sweet! Shot out to Sarann for being very compassionate.
Not to mention that the hot chocolate I received were amazing, especially the hot honey! So weird, so delightful.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We’re really sorry to hear that one item arrived damaged, but we’re glad our customer support team was able to resolve this quickly for you.
We’ll be sure to pass on your kind words to Sarann.
We’re also thrilled that you enjoyed the hot chocolate, especially the Hot Honey (we agree, it’s a surprisingly delightful favourite!). Thank you for choosing Whittard, and we hope to welcome you back again soon. The Whittard Team.
Saraan in customer service has been…
Saraan in customer service has been excellent. A true credit to the company trying to solve my account issues, which it looks like she has. Determination, friendly and helpful, thank you so much.
On another note Whittards hot chocolates are simply amazing. My boys are working their way through all the flavours haha
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Saraan provided excellent support and helped resolve your account issues. We will be sure to share your comments with her.
We’re also glad you’re enjoying our hot chocolate range. Thank you for choosing Whittard. The Whittard Team.
Had a query regarding rewards points…
Had a query regarding rewards points and Sarann was very helpful. Really quick response and went above and beyond to help me
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sarann was able to assist you promptly and go above and beyond to help with your rewards points query. We’ll be sure to share your kind comments with her. Thank you for choosing Whittard. The Whittard Team.
The order was delayed due to postal…
The order was delayed due to postal issues. This was sorted and dealt with straight away, no questions, sorted, reposted, delivered.
Took all the stress out of the issue.
Amazing service.
Will definitely use this company again. Recommend.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry for the postal delay, but we’re pleased to hear that the issue was resolved quickly and efficiently.
We’re glad we could take the stress out of the situation and that you were happy with the service Sophie Provided. Thank you for your recommendation, and we look forward to welcoming you back to Whittard. The Whittard Team.
Damaged item
My subscription items turned up in an undanaged box but one of the items lid was missing and the contents were split in the box. Phoned Sophie and emailed pictures of the box and she sorted within minutes for me and sent me a replacement by priority which arrived the next day. Excellent service
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that one of your subscription items arrived damaged, but we’re pleased Sophie was able to resolve this quickly.
Thank you for providing the details and for your patience while we arranged a priority replacement. We’re glad it arrived promptly and that you were happy with the service.
Thank you for choosing Whittard. The Whittard Team.
Shipment issue and resolution
I had an issue with a shipment to the US, about which I emailed Whittard of Chelsea. I got more than full satisfaction from the company and from Sophie. She responded in a timely and thorough manner, resolved the issue, and stayed in contact throughout the process. I felt as if I had a person advocating for me. I don’t often get that feeling in this tech age. I will be pleased to order again from Whittard of Chelsea.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear you experienced a shipment issue, but we’re pleased that Sophie was able to resolve it and provide ongoing support throughout the process.
We’re delighted to hear you felt well supported, and we truly appreciate your kind words. Thank you for choosing Whittard of Chelsea, and we look forward to welcoming you back. The Whittard Team.
Excellent customer service
I’d placed an order which arrived when it was supposed to but sadly had a couple of items missing. Everything was resolved quickly by Sarann and the whole issue was dealt with very professionally.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that a couple of items were missing from your order, but we’re pleased Sarann was able to resolve the issue quickly and professionally.
Thank you for your patience, and we appreciate you choosing Whittard. The Whittard Team.
packaged was damaged when arrived in…
packaged was damaged when arrived in the US, I contacted Whittard and Sarann took care of me and sent me a replacement order, I will definitely be ordering from them again
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review and for taking the time to share your experience. We’re delighted to hear that Sarann was able to resolve the issue promptly and that you were happy with the outcome. We truly appreciate your understanding and look forward to welcoming you back to Whittard again soon. The Whittard Team.
Very good customer service
Sarann resolved my problem with some loose leaf tea very quickly and efficiently.
I am a regular customer and a packet of 1886 was not its usual quality. In fact it was a different tea altogether. However, my complaint was resolved quickly and replacement sent promptly. I will continue being a customer of Whittards.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review and for taking the time to share your experience. We’re delighted to hear that Sarann was able to resolve the issue promptly and that you were happy with the outcome. We truly appreciate your understanding and look forward to welcoming you back to Whittard again soon. The Whittard Team.
Whittards Rewards code
Just resolved a problem with using a Whittards Rewards code to part-pay for an order. Sarann, who I dealt with using the online chat, sorted things out for me in a very straight-forward way and I'm happy with the outcome.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review and for taking the time to share your experience. We’re delighted to hear that Sarann was able to resolve the issue promptly and that you were happy with the outcome. We truly appreciate your understanding and look forward to welcoming you back to Whittard again soon. The Whittard Team.
DO NOT ORDER FROM WHITTARD WEBSITE
I placed an order with named-day delivery for Monday, as the delivery needed to arrive while our office was open. Instead, the parcel was delivered on Saturday, outside business hours, and left unattended outside.
When the order was accessed, part of the order was missing.
Despite multiple contacts with customer service, Whittard has refused to refund or replace the missing item(s). They have relied solely on internal warehouse checks and courier confirmation and have asked me to provide CCTV footage, which I am unable to share due to data protection and safeguarding restrictions in a shared property.
Whittard has acknowledged the delivery service failure but is only offering a refund of the delivery charge, while denying responsibility for the missing item(s) and placing the burden of investigation on the customer.
This experience has been extremely frustrating and disappointing, particularly for a premium brand. Poor delivery handling, an incomplete order, and an unsatisfactory resolution process.0/10 - 20/01 NO UPDATE AS OF YET
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your review, Noime. As agreed yesterday, we will remain in contact while your order is currently under investigation. Our Customer Service Manager will be in touch shortly to outline the next steps. We appreciate your cooperation. The Whittard Team.
I experienced a very quick response…
I experienced a very quick response from Sarann at Whittard's to help me with an order which had been lost in the post. Within 24 hours of my first email a replacement of my order (free of charge) had been arranged which I received about three days later. All items were received in good condition. Will remember the good customer service!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your experience. We’re delighted to hear that Sarann was able to assist you quickly and resolve the issue with your order. Providing prompt and reliable customer service is very important to us, so it’s great to know your replacement arrived safely and in good condition. We truly appreciate your kind feedback and look forward to supporting you again in the future. The Whittard Team.
Great customer service
Ordered tea and part of my order did not arrive. I emailed the company and mostly worked with Sophie. She was very responsive and got a replacement immediately.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review. We’re sorry to hear that part of your order was missing, but we’re pleased Sophie was able to resolve this for you quickly. We always aim to provide responsive and helpful customer service, so your feedback is greatly appreciated. Thank you for choosing Whittard, and we hope to serve you again soon. The Whittard Team.
Online order
I ordered tea online , very easy process, which was going to be delivered by yodel, they didn’t deliver , this was repeated over a few days, Sophie from Whittards online information department was brilliant she chased it on a number of occasions, and then reordered my products to be delivered by a different carrier, DPD, thank you Sophie for sorting everything.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for sharing your experience. We’re pleased to hear that you found the online ordering process easy, and we’re sorry for the delivery issues you encountered. It’s great to know that Sophie was able to step in, follow up with the courier, and arrange a replacement delivery with an alternative carrier. We’ll be sure to pass on your thanks to her. Thank you for your patience and for choosing Whittard. The Whittard Team.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.