I lost my spring stopper in my glass teapot. Unfortunately I couldn’t find a replacement online. I called Whittard and I spoke with Saranna who kindly arranged for a new one to be sent free of charge.... Ver mais
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Veja o que dizem as avaliações
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Ver mais
A empresa respondeu
Whittard of Chelsea teas, especially their Earl Grey is my most favorite!! I place an order every 4-5 months and buy multiple loose tea pouches as I drink it every day. My latest shipment arrived to t... Ver mais
A empresa respondeu
I had an order that didn’t arrive & Sarann was brilliant. She sorted out getting a replacement sent out to me really quickly. Excellent customer service
Detalhes da empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contato
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Excellent customer service! Sarann helped resolve my query quickly after my order had been delivered water damaged and all my items were damaged. Sarann helped arrange a replacement order in record time and resolved my query quickly. I really appreciate this as the items were a gift for my friends. Thank you!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re very sorry to hear that your order was damaged in transit, but we’re pleased that Sarann was able to assist you quickly and arrange a replacement.
Providing efficient and supportive customer service is very important to us, and your kind words about Sarann’s help are greatly appreciated by the whole Whittard team.
The Whittard team
Sarann is great!
Sarann is great!! My son had a Chelsea Glass Teapot for many years and at the beginning of the year, he broke the spout. So I had the idea to buy him a new pot for his 30th birthday he had yesterday. I bought one teapot for me, which I have at the office, and one teapot for him. When the parcel arrived, I made a short look into the boxes with the pots and everything seemed ok. I wrapped the pot for my son in a nice birthday paper and putted it away. Of course, it was a little disappointment, when he opened the present yesterday and discovered a damage at the handle. So my question was: can there be a replacement or do I have to order a new teapot for my son? Within one hour, I had the corfirmation for a replacement of the Chelsea Glass Teapot. Excellent customer service by Sarann the second time!!
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that the teapot for your son arrived with a damaged handle, but we’re delighted that Sarann was able to arrange a replacement so quickly.
It’s wonderful to know that our team could provide excellent service for the second time, and your kind words are greatly appreciated by the whole Whittard team.
The Whittard team
5 Star Customer Service from Sophie
I’ve ordered from Whittard many times. This time however my order arrived damaged. The hot chocolate powder was everywhere! After sending an email to Whittards, I quickly received a reply from Sophie telling me my whole order was being resent and I received the parcel a couple of days later. 5 star customer service from Sophie… I’m very impressed!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience.
We’re delighted to hear that Sophie was able to resolve the issue with your damaged order so quickly and effectively. Providing prompt and helpful customer service is very important to us, and it’s wonderful to know that Sophie’s efforts left such a positive impression.
We truly appreciate your loyalty and kind words, and we look forward to serving you again soon! The Whittard Team.
Sophie
I really appreciated the promptness in the response received by Sophie. She was very professional and careful
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for sharing your kind words.
We’re delighted to hear that Sophie provided a prompt, professional, and careful response. It’s always wonderful when a team member makes a positive impact, and we’ll be sure to pass your feedback on to her.
We appreciate your support and look forward to assisting you again in the future. The Whittard Team.
Whittards Hazelnut flavoured coffee
Have always enjoyed Whittards ground coffee, particularly the Hazelnut flavour which we have been buying for the last 20years. However, just opened a new bag expecting to be hit by the aroma of coffee and nuts and there’s just a faint aroma of chemicals, not even a smell of ground coffee. Made a cup, and it’s undrinkable, tastes like it’s been made with used grounds. Customer service not interested, just say they’ve changed the ingredients. How can it not even taste of coffee? Won’t be buying anything from Whittards ever again.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
We apologise the Hazelnut coffee was not what you expected this time round. Please can you email us on the subject line 'Hazelnut Coffee Trust Pilot 16.02.2026' So we can look into this for you. The Whittard Team.
Good customer service
Delivery got lost but Sarann was helpful and we sorted a replacement quickly.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We are glad to hear a replacement was sorted quickly. The Whittard Team.
Easy communication
I really like the products of whittard. I just had an little issue with a delivery because something was delivered broken but sarann got in touch with me and resolved that for me in like 5 minutes. I really really appreciated this.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Warm regards,
The Whittard Team
One email to request a spare part was…
One email to request a spare part was all it took...
Quick response, positive response from Sarann...
This company, 'Whittards of Chelsea' has good ethics...
A breath of fresh air in this, dare I say it, greedy world...
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
Sophie was exceptional!
Sophie was exceptional!
I had unfortunately received an incorrect order and contacted Whittard for a resolution.
Sophie was prompt and efficient in resolving the issue. Very refreshing customer service. Highly recommend.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback.
We’re sorry to hear that your order wasn’t quite right initially, but we’re delighted that Sophie was able to resolve the issue promptly and efficiently for you. Providing a smooth and refreshing customer experience is very important to us, and it’s fantastic to know Sophie delivered just that.
We truly appreciate your recommendation and your kind words. We look forward to serving you again soon.
Warm regards,
The Whittard Team
Excellent!
Sarann, my customer service agent, was extremely helpful, efficient, and friendly. My lost delivery was replaced on a next day delivery service, and I have no complaints. I wish all customer service departments were so good to deal with!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
salted caramel coffee
Really enjoyed the salted caramel coffee, bought 2 before Christmas no issues. Bought 3 more recently and they taste completely different and dont even smell the same. Messaged the company saying I had no local store. Just got told to take it to my local store. No option to send back or even to get this looked into why It tastes different. Another customer said the same but nothing was wrote on the product to say new taste etc. Whatever they've changed has made it taste awful which is a shame as it was my favourite coffee.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We are sorry to hear that the salted caramel coffee was not to your taste on this occasion.
Your comments have been shared with our product team for consideration in future reviews. Please note that our Taste Promise applies within 30 days of purchase, and items bought in store are traditionally required to be returned to the store in line with our policy.
We apologise that this did not fully resolve your query or meet your expectations. All feedback provided has been passed on accordingly, and we appreciate you taking the time to share your experience. The Whittard Team.
Sophie is exceptional
Sophie was exceptional in responding to my concern after my original order was not delivered, with no response from the courier to date. A replacement order was delivered the next day using a different courier. Customer care at its best and thank you Sophie!!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We are delighted to hear about your positive experience and that Sophie was able to resolve the issue so quickly for you. She will be very pleased to know that her efforts were appreciated. We always aim to provide the highest level of customer care, and it’s wonderful to hear when this is recognised.
Thank you again for your kind words and for choosing Whittard of Chelsea. The Whittard Team.
I received an exceptional service from Sophie
I received an exceptional service from Sophie after contacting Customer Services. My issue was successfully resolved, Sophie was very efficient and professional. Thank you Sophie!
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about the exceptional service you received from Sophie. Providing efficient, professional, and helpful support is something we strive for, and it’s wonderful to know Sophie was able to resolve your issue successfully.
I’ll be sure to pass along your kind words to her, she’ll be thrilled to hear them. Thank you again for choosing us and for your lovely review. The Whittard Team.
Customer service as it should be
A big plaudit to Sarann who dealt with my request swiftly, effectively and with courtesy.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great customer service
Sophie quickly responded and resolved my query
Thank you 🙏
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sophie was able to assist, The Whittard Team.
Excellent customer service
Excellent customer service resolved my issue very quickly the customer service representative sarann was excellent and nothing was too difficult for her. Very pleased with her customer service a Credit to your company. Top service
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
My mom and I went to whittards at…
My mom and I went to whittards at Trentham gardens 31st January as we was away the weekend with family the customer service and the staff was the nicest I've had in shops in ages after having a laugh and talking to Diane she pulled us aside and gave us 12 free tubs of any hot chocolates of our choice apparently due Whittard is 140 years old every staff member had to choose 1 customer to give this gift to they was wonderful and maid my day ❤️ x
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Congratulations once again on winning a free year’s supply at our Trentham gardens store as part of our 140th anniversary celebrations.
Our friendly experts at the Trentham gardens shop were delighted you won and have already let us know you selected you 12 free tubs of any hot chocolates store on the day. We’re so pleased you were able to enjoy the experience in person and we will pass your feedback on to the store and Diane, they will be so pleased.
We hope you have a delicious year discovering and enjoying your Whittard of Chelsea hot chocolate favourites, and thank you for celebrating this special milestone with us. The Whittard Team.
Great customer service from Sarann with…
Great customer service from Sarann with a quick resolution
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Fantastic customer service from Sarann
Fantastic customer service from Sarann. They were friendly and very supportive when my delivery was stolen. Thank you!
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great service
Suran was extremely helpful and professional in dealing the problem I experiencedwiththe product. Resolved the issue quickly and without hassle. If everything was as easy to resolve, it would be great. Many thanks
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
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