Wickes - Caerphilly Avaliações 

November 8, 2026 - conveniently was asked back in June to do a review before the full service was provided. Unfortunately I have now changed my rating to a 1 star as the lack of contact and help from Ian in store has been nothing less than disappointing.
1. Was invited into store to pick flooring and last remaining items to complete the bathroom and to obtain 10% off. Not only was he with another customer on our allocated slot, but failed to mention there were no suitable bathroom LVF flooring available instore. We left after waiting 20 minutes. He then failed to phone, instead sent an email to follow up.
2. I have since sent two emails asking for advise and proof of invoice to be reimbursed of the discount and now there has been no response, despite work commencing in 2 weeks.

£8k+ on a full bathroom renovation, I expected better service and won’t be using Wickes for any other renovations in our house. Fingers crossed the contractor provides a better service that store has.

June 23, 2026 - Great help! Quote was reasonable and we were able to pick our brand new bathroom from a great range of products

Came in on the off chance to look at a kitchen, made a follow up appointment to completer the design. Ian was very thorough going through the plans, made sure that everything was fully explained at each stage. Count not fault the customer service that I experienced.

Great experience. Staff are super helpful particularly Chris the supervisor who loaded all 20 concrete slabs into my car for me and then took the time to talk through composite decking options with me. Would definitely recommend.

I am deaf and your member of staffs Selena went above and beyond took her time explaining things to me didn't embarrass me in anyway very professional and made me feel at ease

Products competitively priced and in stock. Delivery cost and next day service unbeatable. Would definitely order online again without hesitation.

We asked Liz where to find a couple of items and she was very helpful.

I spoke with Selena in Caerphilly regarding your laminate range and she was very knowledgeable and helpful about the pros and cons of each aspect of your range

Fair play, Jack and Jacqui at the Caerphilly store were both super helpful in assisting and advising with my purchase, (and also lovely and friendly). Thanks to them I found exactly what I needed for the DIY I have planned.

We visited Wickes today and were really impressed with the service from Sion. He was incredibly helpful, friendly and went out of his way to make sure we had everything we needed. It’s always nice to come across such great customer service – thank you, Sion!

The lady who served,Selena, provided excellent customer service and very accommodating.

Wickes Caerphilly. The gratitude and appreciation I have for Ian Baker cannot be put into words. The bathroom and Kitchen he designed are exactly how I pictured them to be. He communicated with me throughout the whole process from the first appointment being booked to follow up emails after order confirmations. He did not influence or take over any decision in design or budget. He listened to what I wanted as well as what I needed. He was patient and understanding in moments of chaos and went above and beyond to ensure he could help me in any way he could, I honestly cannot praise this gentleman enough. He is a credit to the company and should be highly recognised.

Selena was extremely helpful at our recent visit to the Caerphilly store, she was able to advise on products and find everything we needed. Many thanks.

Liz was very helpful! For two people learning as we go looking for stock, Liz was on hand to help us from the start. Nothing was a hassle and all parts we required were found with Liz's assistance.

Excellent staff always friendly

I had a very positive experience ordering my kitchen.
Angela was very friendly and professional.
She guided us through all our needs and answered all our questions.
I would highly recommend Angela and the service she gave .

Angela at your Caerphilly store was such a pleasure to deal with. She explained everything clearly, making the choices we had to make much more informed.

Visited store today staff very helpful especially Selena and her co-worker. Nothing was to much trouble , a resounding 5 stars.

Went there for a heavy purchase customer service was amazing especially sion carried it right to the car

Just had a kitchen fitted from Wickes and I fully recommend them. James Southgate, the designer, was particularly helpful during the whole process which happened quickly and smoothly. Thank you very much.

I visited the store last week
I was after paint. I could only find one on the shelf and a very helpful assistant went above and beyond to find me another , she went to the where house and had to move pallets but eventually found me my paint . She went above and beyond.Her name was Sian !