Wickes - Caerphilly Avaliações 

202
O TrustScore é 5 de um total de 5

4,8

Parc Pontypandy, Gallagher Retail Park, Caerphilly South Glamorgan, CF83 3GX, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Liz the customer service support was fantastic. Advised and stayed with us discussing the Quickstep flooring colour, quality and quantity required. She was not satsfied until we were happy with th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Came in on the off chance to look at a kitchen, made a follow up appointment to completer the design. Ian was very thorough going through the plans, made sure that everything was fully explained at ea... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

For anyone thinking of using Wickes to install their kitchen, don't !! I was told Michael Philpott from MCCarpentry was the best installer they had. He isn't, he is a liar and a fraud. He had his Neph... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited today to buy interior door handles, Jacqui the lady who served us was very helpful. We needed 7 pairs however there was only 5 on the shelf. She contacted Selena in the warehouse who moved pal... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Ferramentas
  2. Loja de Acessórios para Banheiros
  3. Loja de utensílios de cozinha
  4. Empresa de energia solar

Sobre Wickes - Caerphilly

Escrito pela empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Escrito pela empresa

Promise 1

Informações de contato

  • Parc Pontypandy, Gallagher Retail Park, Caerphilly, South Glamorgan, CF83 3GX, Reino Unido

  • +442920836800

4,8

Excelente

O TrustScore é 5 de um total de 5

202 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(202)

14.064 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Staff were very helpful.

Visited store today staff very helpful especially Selena and her co-worker. Nothing was to much trouble , a resounding 5 stars.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Kathleen,

We appreciate your 5-star review. We're delighted to hear Selena and her co-worker were very helpful during your visit. Thank you for sharing your feedback with us. -Ellysse

Avaliado com 5 de um total de 5 estrelas

Went there for a heavy purchase…

Went there for a heavy purchase customer service was amazing especially sion carried it right to the car

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

We're happy to hear that you had an amazing customer service experience and that Sion assisted you with your purchase. Thank you! -AK

Avaliado com 5 de um total de 5 estrelas

Just had a kitchen fitted from Wickes…

Just had a kitchen fitted from Wickes and I fully recommend them. James Southgate, the designer, was particularly helpful during the whole process which happened quickly and smoothly. Thank you very much.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Cerys, Thanks for taking the time leaving your review. We are happy to hear that James was able to help you design your kitchen making the process nice and smooth along the way. Thanks again for the kind feedback. -JL

Avaliado com 5 de um total de 5 estrelas

I visited the store last week

I visited the store last week
I was after paint. I could only find one on the shelf and a very helpful assistant went above and beyond to find me another , she went to the where house and had to move pallets but eventually found me my paint . She went above and beyond.Her name was Sian !

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Jacqueline Driscoll Beynon, We're happy to hear that an assistant was so helpful during your visit! We appreciate you taking the time to share your positive experience. It's great to know the team went the extra mile to find what you needed. -LC

Avaliado com 5 de um total de 5 estrelas

A wonderful experience

A wonderful experience.

Angela at the Caerphilly store went way above and beyond to ensure my 3 kitchens were ordered for a large renovation project I’m carrying out. Would highly recommended. Her knowledge and patience were second to none.

Thanks again!

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Rachel, we appreciate you sharing your wonderful experience. We're so glad to hear that our team member was knowledgeable and patient while helping you order your kitchens. Thank you for your recommendation! -LG

Avaliado com 5 de um total de 5 estrelas

Good advice and service

Good advice and service. Ian Baker helped us to save money on a kitchen

27 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Rosemarie, we're happy to hear that our advice and service helped you save money on your kitchen. Thank you for sharing your positive experience with us! -LG

Avaliado com 5 de um total de 5 estrelas

Selena

Selena really helped me out the day I went in, showed me round and got me everything I wanted. Talked me through it and got me signed up to a trade account.
Thanks Selena

18 de dezembro de 2025
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi, Thank you for leaving your feedback. We are happy to hear that Selena was able to help you find everything you need and get you signed up for a TradePro account! -SM

Avaliado com 5 de um total de 5 estrelas

New Happy Customer

I recently purchased both a kitchen and a bathroom from Wickes and had a really great experience from start to finish. Ian Baker from the Caerphilly store visited my home to measure up and design everything, and I honestly couldn’t fault the service.
Ian really listened to what I wanted and designed everything exactly right. There were sales on at the time, so I also made some great savings, which was a bonus. I was kept informed throughout the whole process and had two in-store meetings to go over and check the designs. Apart from a few minor technical glitches, which were quickly rectified, everything was smoothly booked in.
I’m very happy with the design, quality, and overall service. Ian was a pleasure to work with — informative, down to earth, and extremely helpful throughout. Overall, it was a very pleasant experience and I wouldn’t hesitate to use this service again.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Natasha,

We appreciate you sharing your experience with us. We're happy to hear that you had a great experience purchasing your kitchen and bathroom and that Ian was helpful. It's wonderful knowing you are happy with the design, quality, and overall service. Thank you again for your kind feedback. -Ellysse

Avaliado com 5 de um total de 5 estrelas

We had a lot to fit in

We had a lot to fit in, but fair play they got it all sorted
Super helpful and professional

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Robert,

We're happy to hear that we were helpful and professional. Thank you for your positive feedback, we appreciate it! -Ellysse

Avaliado com 5 de um total de 5 estrelas

Great service from staff

Visited the store today and made a purchase. I received advice from Sion and Jacqui. I can't fault them, they were both extremely helpful and friendly. Sion even helped me get everything on the trolley and offered further help getting everything into the car.
Great service all round!

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi James, Thank you for telling us about your visit to the Caerphilly store and in particular how friendly and helpful you found our colleagues Sion and Jacqui. Thank you for taking the time to leave a five-star review. DG

Avaliado com 5 de um total de 5 estrelas

I was served a a very helpful lady…

I was served a a very helpful lady thanks very much Selina.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi, Steven. Thank you for taking the time to share your review with us. We are really happy to see that Selina was very helpful during your visit. Thank you again for your kind feedback. - Scott H

Avaliado com 5 de um total de 5 estrelas

Booked an appointment with Wickes for a…

Booked an appointment with Wickes for a new kitchen. James our kitchen designer listened to what we wanted. Advised us on the types of worktops they sold. We had already measured the width, height of the room. Drawing a plan of kitchen showing where the doors, windows and our appliances are in the room. My husband included the dimensions of each item which made it easier for James to play around with the virtual plan of the kitchen. James realised that if we spent more on the kitchen we would get a better deal price wise. The staff that we spoke to were very friendly and helpful.

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi, Thank you for taking the time to share your review with us. We are really pleased to see that James was really helpful during your design process, making sure you got the best possible deal that you were looking for. Thank you again for your valuable feedback. - Scott H

Avaliado com 5 de um total de 5 estrelas

Awesome

Wow. I’ve been to quite a few Wickes stores across Wales over the past year. They have all been relatively good, but today I visited the Caerphilly branch. They were absolutely amazing, nothing was too much trouble and Selena went over and above to find what I was looking for. Thank you Wickes but especially thank you to Selena. 🙌🙌🙌🙌🙌🙌🙌

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Jon,

We're happy to hear that you had a positive experience in our Caerphilly store. We appreciate your kind words and are especially pleased that Selena was so helpful. Thank you for your feedback! -Ellysse

Avaliado com 5 de um total de 5 estrelas

I recently had two consultations with…

I recently had two consultations with Ian Baker at the Caerphilly store and was so pleased to order my new kitchen! He was so helpful and very knowledgeable of all the kitchens and appliances. I was surprised at the high quality of Wickes kitchens. Would recommend you check them out if you are thinking about investing in a new kitchen.

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi Jan.

We appreciate you sharing your experience. We're happy to hear that you were pleased with the consultations and found the advice helpful when ordering your new kitchen. Thank you for recommending us! - PP

Avaliado com 5 de um total de 5 estrelas

Shopping made easy.

My visit to Wickes was made easier as everything was laid out very clearly. I had a number of items to buy and was helped by a member of staff called Selena. I was able to discuss what I wanted and she gave recommendations in a very helpful and professional way, even helping to carry the items. It was like having a personal shopper and I'll certainly shop there again.

2 de dezembro de 2025
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi, Cheryl. Thank you for taking the time to share your review with us. We are really pleased to see you found everything to be clearly laid out in store. We are also really happy to see that Selena was able to provided recommendations in a very helpful and professional way, making for an excellent shopping experience. Thank you again for your feedback. - Scott H

Avaliado com 5 de um total de 5 estrelas

From the start.....

From the start.....
We had our kitchen measured on 28th November knowing its going to be a challenge as our house doesn't have dtrsight walls or ceilings...we call it quirky. James however worked with us to get the design we wanted and we are so looking forward to putting it all together. The design and material are absolutely amazing. We are so grateful to be working with James on this crazy project. We are really chuffed with what he came up with on the design and how it will all fit together.

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hey Manuela, thanks for your five-star feedback, and I'm delighted that you're happy with the design service from James in our Caerphilly store throughout your kitchen project. Enjoy your new space! - Dylan

Avaliado com 5 de um total de 5 estrelas

Brilliant

What can i say! Absolutely brilliant. Jaqui and sion at wickes caerphilly gave us impeccable customer service and was so helpful on helping us set up a trades account, to which we are really thankful to jaqui for informing us about, as that contributed to great savings. Perfect for those in business! We were impressed on the punctuality of delivery and how confident, competent and professional the staff were in helping us. It was one of the best in store services we have received. They honestly couldnt do enough, and were so lovely. Like an absolute breath of fresh air! Thankyou to you both so much. The service has given us so much confidence with customer stock and supply that it diminishes any worry, and considering the busy time of year. The staff at wickes know how to run a show! Well done all! See you next time

3 de dezembro de 2025
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi, Gabrielle. Thank you for taking the time to share your review with us. We are delighted to see that Jaqui and Sion both provided excellent customer service during your visit, helping set you up with a trade account. We are also really pleased to see that you found our delivery service to be great! Thank you again for your valuable feedback. - Scott H

Avaliado com 5 de um total de 5 estrelas

Turned up on Sunday and found the store…

Turned up on Sunday and found the store people so helpful and friendly, first visit to this store but will not be the last.
Parted with £5 cash for charity but the efforts of Jacqui, Meg & Sian it should have been worth a lot more.
Thanks again
Keep it going.
Jeff

30 de novembro de 2025
Avaliação não solicitada
logotipo da Wickes - Caerphilly

Resposta da Wickes - Caerphilly

Hi, Jeff. Thank you for taking the time to share your review with us. We are really happy to see you found our staff to be friendly and helpful during your visit. We also appreciate your charity donation! Thank you again for your kind feedback. - Scott H

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