Wickes - Cardiff Avaliações 118

Solar appointment booked, text saying cancelled, received call a few weeks later confirming appointment and agreeing original date. Received text on the morning of the appointment date saying appointment cancelled..... nothing else received, no further contact. Probably easier to get solar panels put on the moon than the UK!!! Suggest Wickes get themselves organised....

Purchased 4 packs of Laminate Flooring Yesterday, I would like to give a mention of the excellent service I got from Anna, I wish all staff in stores were as helpful and attentive as She was

Cardiff Newport rd. Full credit to the great service at this store. Often under pressure but in all honesty still delivering excellent customer service. Anna in particular is standing out, down to earth and super helpful thank you guys Keep up the good work it is appreciated by customers.

Wayne was so helpful and knowledgeable and friendly. Really pleased with first experience of wickes thanks

Nobody turn up consultant message me last minute when iam waiting for her I changed my schedule just for wickes appointment. So disappointed...

Daniel Singh was super helpful to us! we would definitely come back. His service was excellent! Very kind, patient and helpful. Thank you! ☺️

Fantastic customer service from Daniel - thank you for all your help!

Excelent service from Mandy. 5 stars ×100 👍

Anna was amazing on the till setting me up a trade account

Daniel singh was so helpful he not only directed me to the paint I required but carried them to the checkout and offered to help me to the car if need be. He was professional in his role but above all considerate to Customers I would definitely go back to Wicks again for the customer service

I've been a customer for many years and Wickes in Cardiff have always supplied everything I need from D.I.Y. projects to installing my kitchen. Their customer service is excellent and Mandy, Doug & Linda are always very knowledgeable and helpful. They also give excellent support for community projects and I've been very grateful for their donations.

Linda went out of her way to help me find an item.

I visited you store today with a query about kitchens . Couldn’t find anyone on the department went downstairs and found Daniel .
Daniel went above and beyond and gave me fantastic customer service very very helpful .

Daniel is always happy to help and will go above and beyond for anything you need.

Daniel’s customer service was fantastic and helped me with my full transaction. Always has a great spirit and smile on his face

Wayne, the bathroom specialist gave us excellent advice and attention throughout the process, from visiting the house to several in store meetings. He was patient, understanding of our requirements and courteous throughout.

Arrived early, no other customers. Design consultant was able to start our appointment early. I was wanting to have a design for budgeting purposes ‘off plan’, and was advised by the consultant that this could not be done.
She went through the 2 different kitchen ranges ‘Lifestyle’ and ‘Bespoke’, and demonstrates that the ‘Lifestyle’ range was predominantly for landlords and shook a drawer from side to side to show me the poor quality I would be buying.

She showed us around the showroom pointing out different handles that were no longer available.

When we asked about why we could not have a design ‘off plan’ she said it was due to GDPR rules and if she did a design today it would be deleted after a month.

Your direct competitors Wren and B&Q are able to do a design off plan.

The consultant seemed apathetic to our interest in a kitchen from Wickes and not very helpful at all. I was very disappointed as had used Wickes in my previous home for a kitchen and was very happy with the service.

Wickes will not be getting my business on this occasion.

Daniel was brilliant! Really helpful and always here to help.

Wayne was absolutely amazing so helpful made us feel so comfortable and helped us with everything we need to know would definitely use wickes again simply for the fact that Wayne was so nice and helpful definitely recommend