I visited the Cardiff Newport road store today to collect a click & collect order which turned out to be wrong (totally my fault it was wrong). A lovely lady called Anna helped me sort it out with a... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 1 Dragon Retail Park, 507 Newport Road, Cardiff Wales, CF23 9AD, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We bought a kitchen in excess of £20k from Wickes and were told categorically that the installation would be completed in no more than an absolute maximum of 12 weeks. The kitchen was ordered on June... Ver mais
A empresa respondeu
We recently ordered a kitchen with Wayne at the Newport Road store in Cardiff, and couldn’t recommend him enough. The whole process was so quick and easy, with Wayne coming out to our property to take... Ver mais
A empresa respondeu
Buying a full shower room in Wickes Newport Road, Cardiff today. Staff member Anna went beyond to help me. She knew where everything was and was happy to answer lots of questions. She sorted out th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Ferramentas
- Loja de Acessórios para Banheiros
- Loja de utensílios de cozinha
- Empresa de energia solar
Sobre Wickes - Cardiff
Escrito pela empresa
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Informações de contato
Unit 1 Dragon Retail Park, 507 Newport Road, Cardiff, Wales, CF23 9AD, Reino Unido
- +442920114606
4,2
Muito Bom
143 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wickes in Cardiff is my favourite home…
Wickes in Cardiff is my favourite home improvement store. It’s smaller than B&Q but I usually find everything I need. Being a trade customer I get a minimum 10% discount sometimes like today more. The staff are polite and helpful. Shout out to Linda, Anna and Monika.
8 de junho de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi ET, We are so glad to hear you consistently find what you need and appreciate Linda's helpfulness. Thank you for your kind words! - Sean
Mandy is incredible
Mandy was incredibly happy and efficient whilst working two tills at once during peak hours!
Superstar employee!
6 de junho de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hey Alexander, thank you for your five-star review, and I'm glad that Mandy in our Cardiff store was a superstar during your visit! - Dylan
Tile shopping
Went in to Wickes, Newport Road to select tiles, we were dealt with by Anna who was very helpful and went the extra mile for us, identifying exactly what we wanted, getting the product codes and confirming exactly how many we needed, she also arranged delivery for us so that we didn't overload the car. Great service, extremely proffesional and very customer focused, 👌👏 👏👏
6 de junho de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hey, thank you for sharing your five-star review, and I'm glad to learn that Anna was super helpful during your visit to our Cardiff store! - Dylan
Anna was very helpful & friendly
Anna was very helpful & friendly! I didn’t have a clue what I was looking for! Amazing service
4 de junho de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi, Thank you for taking the time to share your review with us. We're delighted to see that, Anna, was helpful and friendly during your visit, providing amazing customer service. Thank you again for your kind feedback. - Scott H
Solar appointment booked & cancelled without explanation.
Solar appointment booked, text saying cancelled, received call a few weeks later confirming appointment and agreeing original date. Received text on the morning of the appointment date saying appointment cancelled..... nothing else received, no further contact. Probably easier to get solar panels put on the moon than the UK!!! Suggest Wickes get themselves organised....
28 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Mr Larkin, we appreciate you sharing your experience. We understand your frustration with the repeated cancellations and lack of contact. We have sent you a request for more information and, we are reviewing our scheduling processes to prevent such issues. -LR
Purchased 4 packs of Laminate Flooring…
Purchased 4 packs of Laminate Flooring Yesterday, I would like to give a mention of the excellent service I got from Anna, I wish all staff in stores were as helpful and attentive as She was
14 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi, Denis. Thank you for taking the time to share your review with us. We are delighted to see that, Anna, provided excellent customer service during your visit to purchase laminate flooring. Thank you again for your kind feedback. - Scott H
Cardiff Newport rd
Cardiff Newport rd. Full credit to the great service at this store. Often under pressure but in all honesty still delivering excellent customer service. Anna in particular is standing out, down to earth and super helpful thank you guys Keep up the good work it is appreciated by customers.
13 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Nicola, Many thanks for your five-star review regarding our Cardiff Newport store and in particular how helpful you found our colleague Anna. We appreciate your business.
Wayne was so helpful and knowledgeable…
Wayne was so helpful and knowledgeable and friendly. Really pleased with first experience of wickes thanks
6 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Debbie,
We appreciate you taking the time to leave us this feedback. We're thrilled to hear that you found Wayne helpful, knowledgeable, and friendly. -Ellysse
Nobody turn up consultant message me…not reliable
Nobody turn up consultant message me last minute when iam waiting for her I changed my schedule just for wickes appointment. So disappointed...
4 de maio de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
We're very sorry for the last-minute cancellation and the inconvenience to your schedule. We have requested additional information, so we can get this looked into further. Thank you for your feedback. -AK
Daniel Singh was super helpful to us
Daniel Singh was super helpful to us! we would definitely come back. His service was excellent! Very kind, patient and helpful. Thank you! ☺️
14 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Paola, we appreciate you taking the time to leave us a review. We are happy to hear that you received excellent service and that you found him kind, patient, and helpful. -LG
Fantastic customer service from Daniel…
Fantastic customer service from Daniel - thank you for all your help!
4 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hey Grace, thanks for your positive feedback, and I'm glad you enjoyed the service from Daniel in our Cardiff store! - Dylan
Excelent service from Mandy
Excelent service from Mandy. 5 stars ×100 👍
1 de abril de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi, Zia. Thank you for taking the time to share your review with us. We're delighted to see you received excellent customer service from Mandy! Thank you again for your kind feedback. - Scott H
Anna was amazing on the till setting me…
Anna was amazing on the till setting me up a trade account
28 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hey Dan, thanks for your five-star review, and I'm glad you enjoyed the service from Anna in our Cardiff store! - Dylan
Purchasing paint
Daniel singh was so helpful he not only directed me to the paint I required but carried them to the checkout and offered to help me to the car if need be. He was professional in his role but above all considerate to Customers I would definitely go back to Wicks again for the customer service
19 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Mrs Linda Morgan,
We're delighted to hear that Daniel was so helpful, directing you to the paint, assisting at checkout, and offering help to your car. We appreciate your feedback. -Ellysse
I've been a customer for many years & would highly recommend Wickes at Cardiff…
I've been a customer for many years and Wickes in Cardiff have always supplied everything I need from D.I.Y. projects to installing my kitchen. Their customer service is excellent and Mandy, Doug & Linda are always very knowledgeable and helpful. They also give excellent support for community projects and I've been very grateful for their donations.
18 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Pam, We appreciate you sharing your long-term experience with us. It's great to know that our Cardiff location has consistently met your needs for various projects. We're also happy to hear that you've found our support beneficial for community projects. - Sean
Helpful staff
Linda went out of her way to help me find an item.
12 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
We're happy to hear that you received such great assistance from Linda. Thank you for your positive feedback; it means a lot to us. -AK
I visited you store today with a query…
I visited you store today with a query about kitchens . Couldn’t find anyone on the department went downstairs and found Daniel .
Daniel went above and beyond and gave me fantastic customer service very very helpful .
16 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Beverley.
We're happy to hear that you received fantastic customer service. We appreciate you taking the time to share your positive experience, and we will pass on your kind words.- PP
One word for Daniel...Legend
12 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Andrew, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great experience with Daniel! -SM
Daniel is always happy to help and will…
Daniel is always happy to help and will go above and beyond for anything you need.
11 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi Chris, We're happy to hear that Daniel provided such great support. We appreciate your positive feedback and thank you! - Sean
Daniel’s customer service was fantastic…
Daniel’s customer service was fantastic and helped me with my full transaction. Always has a great spirit and smile on his face
9 de março de 2026
Avaliação não solicitada
Resposta da Wickes - Cardiff
Hi L B,
We appreciate you taking the time to leave us a review. We are thrilled to hear that you received fantastic customer service from Daniel and had a great experience. -Ellysse
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.