Wickes - Peterborough Avaliações 

Bathroom fitter Mark, can’t fault him.
Showroom planner at Peterborough, Jason can’t fault him. He designed a lovely bathroom for us.
Customer “experience” centre, utter shambles.
Arranged one fitter to come out to survey, he didn’t turn up. Contacted him, made another arrangement and didn’t turn up again.
Gave us a new fitter Mark, outstanding tradesman.
Delivered the entire Bathroom weeks before it was being fitted, without notice it just turned up very early in the morning meaning we had an entire bathroom in our living room for weeks. With the exception of the shower….that’s another story. The shower didn’t turn up at all, the day before the bathroom was finished, we had to source our own shower and pay extra for it to be delivered urgently. Weeks after the bathroom had been finished, we still weren’t refunded for the shower which still hadn’t turned up. The customer “experience” centre hadn’t even noticed that it was out of stock and not available. Too many floor tiles were ordered (they didn’t take into account the huge shower tray) and trying to get them to take them back was a fight in itself.
Now then, we are STILL waiting for the customer shambles centre to call us back to discuss this. Promises of being called back aren’t fulfilled. Alistair was our allocated rep supposed to be looking after us, almost impossible to get hold of and failed to take any responsibility or grip the issues we had.
In short, bathroom good. Fitter good. Organisation, customer care and experience an utter shambles.