John was very helpful today with selecting a sturdy, yet light Lowepro camera bag and a Promaster Tripod for and upcoming holiday. He was friendly and happy to help. Thank you.
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Veja o que dizem as avaliações
I've bought a few cameras from Wilkinsons. Their staff are very knowledgeable, helpful, personable My latest purchase, a used Lumix LX100 is superb. So happy to have bought it from a local company... Ver mais
I will only ever use Wilkinson Cameras to purchase photography gear and equipment. This team have always been super friendly and knowledgeable and recently, went above and beyond and contacted... Ver mais
Great price on a Canon camera body (legitimate UK stock and warranty). Order processed, shipped and delivered as expected and without incident. You can't ask for more than that especially on such a bi... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.
Informações de contato
4,5
Excelente
534 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick on replying question
Quick on replying question, shipped on next day.
28 de março de 2025
Avaliação não solicitada
Really helpful
Really helpful in facilitating the repair of my binoculars. Couldn’t ask for better customer service. Thank you
27 de março de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Thank you for your kind words! We're delighted to hear that we could help with your binocular repair and provide the level of service you deserve. If you ever need anything else, don’t hesitate to get back in touch. Happy viewing!
Preston Branch
Excellent service today- firstly from Elliott on the phone in explaining what I needed to know and then from Park in-store.
26 de março de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Thank you for your kind review! We're so pleased to hear that both team members provided excellent service, both over the phone and in-store. We'll be sure to pass on your feedback to them. If you ever need anything else, we’re always happy to help. Thank you again.
Exceptional service
Rang this morning to enquire about sensor cleaning. Popped in to my localish branch at Preston. Quickly discussed options. Either following day pick up or premium same day service.
I was very happy with the service I received. It was very quick. They were very thorough and showed me the before and after state of my sensor. Very impressed with the service.
Shout out to Park who looked after he me. His customer service was exceptional and I would thoroughly recommend.
Thanks for a great customer experience. Much appreciated.
19 de março de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our sensor cleaning service at Preston. It's great to know that Park provided exceptional customer service and took the time to ensure you were happy with the results. We’ll be sure to pass on your kind words!
If you ever need anything else, we’re always happy to help. Thanks again for your recommendation.
Disappointed
Previously had good experiences, but unfortunately, their complaints process does not reflect that. When issues arose, they were dismissive and inconsiderate.
They prioritise their own terms first, and customer rights second.
Giving two stars only because past in-store experiences were positive. Disappointed, nonetheless.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
We are aware that multiple negative reviews have been left across various platforms regarding this single order. As this matter has been thoroughly reviewed and appropriately handled, we will not be responding to further reviews on the issue. Our position remains unchanged.
Damaged Scanner - Refund Refused - Novuna Intervened - Wilkinson Camera's Lost
Our experience with Wilkinson Cameras has been appalling. We purchased an Epson V850 scanner for £849, intending to digitise and preserve old family photographs (following recent family losses), only for it to arrive faulty, with loose glass, internal debris, and disengaged transportation locks. We reported these issues well within the first 48 hours of receiving it, and Wilkinson Cameras initially acknowledged the issues, and approved the return without contest.
We immediately called Wilkinson Cameras on noticing the cracked glass and they assured us that this was fine. Due to safety concerns, we asked if we could remove the broken glass before returning it, and they permitted this.
Once they received the return, Wilkinson Cameras completely reversed their stance, falsely implying we caused the damage somehow, and refused a refund. Their justification for this was that we had "tampered" with the unit—by removing the broken glass.
1. The broken glass could have damaged the scanner’s electronics directly beneath it (carriage, sensors, etc.).
2. The broken glass could have posed a safety risk to anyone else handling it.
Instead of dealing with our case with any level of apprehension or consistency, Wilkinson Cameras have contradicted their own advice, ignored key facts and attempted to shift liability onto us.
In short, this experience has been disgraceful. My partner, an NHS nurse, has had to take time off work because of this, which is completely unacceptable. We strongly urge caution when dealing with Wilkinson Cameras, especially if you receive a damaged item.
Update: 29/04/2025
Novuna ended up, (unsurprisingly), siding with us, after having reviewed all of the evidence. They took the appropriate steps to ensure the retailer refunded us in-full, after the retailer steadfastly refused for 2 months. Wilkinson Camera's have wasted not only our time, but that of other businesses, only to come to the same resolution that we could have reached 2 months prior when this all started.
Update: 01/05/2025
As usual, Wilkinson Cameras—specifically Alex—continues to misrepresent the outcome of our Section 75 claim.
We’re sorry if you’re unable to accept this, but the fact remains—Novuna sided with us. This is the complete truth.
They reviewed the evidence submitted by both parties—and found entirely in our favour. They intervened following our S75 claim and assured us that a refund would be given.
We were concerned that you would continue to refuse, as you had done for two months. We raised this concern with Novuna. They assured us that if you did refuse again, they would still uphold the Section 75 claim regardless.
A few days later, true to their word, we received an email from you confirming that a refund would be processed.... This was not a coincidence.
Shortly after, Novuna called us to confirm the resolution—while also advising us that following their conversation with you, that you had expressed disagreement with the decision, but that a refund would be issued regardless.
This completely contradicts your claim that the refund was your own decision.
We’re more than happy to provide evidence of Novuna's position, but we suspect you won’t be interested—as you seem too emotionally driven to accept the facts, and intent on saving face.
In any case, the outcome speaks for itself—and your refusal to accept this, and instead use accusations against us is frankly pathetic.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Dear Christopher,
We are sorry to hear that you are dissatisfied with your experience. However, we must clarify several points regarding your version of events.
1. Initial Reported Issue: Your first concern raised was the presence of debris beneath the glass, followed by a report that the glass felt loose. These were the grounds on which a return was originally authorised.
2.Damage to the Scanner: At no point was the scanner reported as arriving with a cracked glass panel. Instead, you later informed us that the glass had cracked after use. The scanner was then further disassembled, with screws removed to access internal components. This level of disassembly goes beyond what would reasonably be expected of a customer handling a return and is not something we would have advised.
3. Tampering & Warranty Voidance: The extent to which the scanner was dismantled, including the removal of screws and internal components, constitutes tampering. As per the manufacturer’s warranty and our terms and conditions, unauthorised disassembly voids warranty coverage.
4. Contradictory Statements: You have referenced using the scanner in multiple emails, yet also claim that it arrived in an unusable condition. Additionally, you have stated that the transportation locks were disengaged upon arrival, yet later referred to the glass being loose as the primary issue. If the glass was already loose upon receipt, this would have been immediately evident and could have been reported in your initial communication.
5. Phone Call Misrepresentation: We have no record of advising you to remove the glass panel from within the scanner. Our team was only made aware that the scanner had been dismantled when it was returned in that condition.
6. Involvement of a Third Party: We note that your partner is now referenced as being involved in the handling and return of the scanner, as well as the distress caused by this situation. To our knowledge, we have only dealt with yourself and the original bill payer. While we understand that product issues can be frustrating, we are unsure why your partner’s involvement in this matter has contributed to the level of distress described.
We acknowledge within your complaints you have made reference to the Consumer Rights Act 2015, and your mention of a Section 75 claim throughout these matters. As these are legal matters, we will not be commenting further on this case at this time. However, we stand by our decision based on the evidence provided.
Should you wish to further escalate your concerns further, you are welcome to do so through the appropriate channels.
Best regards,
Alex | Wilkinson Cameras
Update 01/05/25 in reply to your latest response: it’s unfortunate that you are continuing to distort the truth and continuing to press this matter. As well you know, Novuna rejected your Section 75 case and as a result of this you insisting on going via the FOS. Therefore we took a commercial decision to not waste any more time or money on this case.
We won’t be wasting any more time on this.
The equipment arrived mechanically…
The equipment arrived mechanically damaged in transport. Unfortunately, the process of possible replacement complicated.... It was expected that I would send it back damaged and then receive a working.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Yan,
Thank you for your feedback. We take issues like this very seriously, but we’re unable to find any record of an order or communication matching the details provided.
To help us investigate and resolve this for you, we’ve sent a request for more information via Trustpilot. Please do get in touch with the relevant details, and we’ll be happy to assist further.
Best regards,
Alex | Wilkinson Cameras
Happy with my purchase
Wilkinson was my go-to destination for finding a new microphone. They had a great range options at fair prices. The microphone I ended up buying has been working flawlessly. I'm very satisfied with my purchase.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Harvey,
Thank you for your kind words! We’re delighted to hear that you found the perfect microphone with us and that it’s been working flawlessly. If you ever need any more gear or advice, we’re always happy to help. Enjoy your new microphone!
Best regards,
Alex | Wilkinson Cameras
Excellent sales information and speedy…
Excellent sales information and speedy delivery, would recommend.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Kim,
We really appreciate your fantastic feedback! It’s great to know that you found our sales information helpful and that your order arrived quickly. Thank you for recommending us—we hope to see you again soon!
Best regards,
Alex | Wilkinson Cameras
I had to return an item
I had to return an item, which was not Wilkinson Cameras fault. I received a prompt full refund, as they were unfortunately out of stock and could not offer me a replacement.
I have used Wilkinson Cameras before and always found them quick to respond, very courteous and always helpful. Thank you Graham and Wilkinson Cameras.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi,
Thank you for your kind review! While we’re sorry we couldn’t offer a replacement, we’re glad to hear that our team handled your return quickly and efficiently. We truly appreciate your loyalty and your kind words about Graham and the team—we’ll be sure to pass them on!
We look forward to helping you again in the future. 😊
Best regards,
Alex | Wilkinson Cameras
Camera and gift not delivered as promised.
I ordered a camera and paid for the next day delivery options. The transactions was on Sunday evening so I expected delivery on the Tuesday before going on holiday. No camera arrived. I phoned the helpline to rearrange delivery after the holiday. Helpline were helpful but it was a shame not to have the new camera to take pictures. Next problem, the camera was delivered but did not include the free gift that was part of the deal. Once again the helpline sorted this out quickly. Good service would be to get the goods ordered without several calls to the helpline.
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Andrew,
We’re really sorry to hear about the issues with your order and that you didn’t have everything you needed in time for your holiday. We completely understand how frustrating that must have been. While we’re glad our team was able to resolve things for you, we recognise that this should have been right the first time. We’ve taken steps internally to prevent this from happening again.
We truly appreciate your patience and your honest feedback—it helps us improve. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Best regards,
Alex | Wilkinson Cameras
Resposta da Wilkinson Cameras
Hi Stephen,
Thank you for your continued support! We’re thrilled to hear that you’ve had another great experience with us. We truly appreciate your kind words and look forward to helping you again in the future!
Best regards,
Alex | Wilkinson Cameras
My New Store Preference
Wilkinson Cameras sells licenced products at the best prices in the UK and offers top-class service. You can trust this business and its people. I highly recommend them and will use them again for future purchases. Thank you, Wilkinson Cameras
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Wilkinson Cameras
Good evening,
Thank you for ordering with us and for taking the time to leave such lovely feedback. I am glad we were able to resolve the issue caused by the courier and I would like to thank you for giving us the opportunity to do so.
I hope you will love using your new camera and lens. Please get in touch if you need anything in the future,
Kind regards,
Alex W | Wilkinson Cameras
Excellent service
Top class five star service from Wilkinson Cameras. I’d never used these guys before but decided to purchase a Tamron lens with them as they were working out to be the cheapest in the UK from a reliable authorised seller.
The lens came exceptionally well packaged and was delivered in a few days by Parcelforce. Excellent experience and couldn’t ask for any better - will definitely be using again in the future when looking for new camera equipment. Thanks again.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Josh,
Thanks for shopping with us and for taking the time to provide feedback. I hope you enjoy using your new lens and we'd love to supply your next camera or lens, so hopefully we'll see you again in the future. We're passionate and knowledgeable about what we do, so do get in touch if you need any help making a decision.
Have a lovely Christmas and thanks again,
Alex W | Wilkinson Cameras
Best Camera & Accessories Seller in the UK
I’ll be honest, at first I wasn’t sure if their website was legitimate but thought i’ll just give it a go after reading mixed reviews. I’m so glad I did give it a go. As soon as I ordered the digital camera I received a confirmation email and receipt of purchase, then followed by a tracking number. I was expecting a delay in delivery time due to it being so close to christmas which is understandable but they managed to deliver my camera in under 3 working days on top of Christmas which is INCREDIBLE! Packing was top-tier with plenty of protection for the camera. I can’t recommend these guys enough, such a smooth transition from purchase to delivery. I would give more stars if I could! Thank you so much Wilkinson Cameras!
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Sam,
Thank you so much for shopping with us and taking the time to leave a review. We hope you love your new camera!
Our service doesn't end once you've received the camera either, so if you need anything in future or (hopefully not!) encounter any problems, then please get in touch. Our Customer Service team is always on hand to help.
Have a lovely Christmas,
Alex W | Wilkinson Cameras
Great service with fast delivery and…
Great service with fast delivery and very competitive prices. My first choice for anything photographic (and now my 1st drone…) Many thanks.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Peter,
Thank you so much for shopping with us and taking the time to leave a review. A new drone sounds like a great Christmas gift (even if it is to yourself!) We hope you'll love the new perspective it gives your photography.
As a returning customer, you'll hopefully know that our service doesn't end once you've received your order either, so if you need anything in future or (hopefully not!) encounter any problems, then please get in touch. Our Customer Service team is always on hand to help.
Have a lovely Christmas,
Alex W | Wilkinson Cameras
Not worth the risk unfortunately
Unfortunately I haven’t had the best experience with Wilkinson Cameras.
Originally I was having a good experience with Wilkinson Cameras. I got a good deal and many emails with my invoice and the number/email for customer service offering any needed help. The customer service has also been fast and fairly helpful.
Before I purchased my camera, I saw on Trustpilot that people were having issues regarding their deliveries but as I found a good deal I went for it anyway. I unfortunately have had similar issues and have been having multiple days of being promised a delivery and it not coming. I understand its a busy time of year but I have been ordering from multiple other camera sites over this period and have not had any issues ever with any other company.
I get that sometimes things happen and mistakes are made but when you are spending thousands of pounds on camera gear it’s not worth it.
Both on Trustpilot responses I’ve seen and through emails I’ve had, Wilkinsons Cameras always pin the issue on the courier and don’t take the blame themselves. Thats a huge red flag for me. I understand that the courier are the ones delivering my parcel, but the company ultimately is responsible for seeing that a parcel gets to the customer and the service that they offer is provided. No matter whose fault it is, I’m the one stuck with the consequences.
Maybe their choices in courier are bad but thats really on them or maybe its a massive coincidence that its happened to many of us. That being said, when you are spending this kind of money its not worth it. It wouldn’t be an issue if it was low value items but unfortunately its not and camera gear is expensive.
Still waiting on my delivery. Just play it safe and go with Wex or another big company. I regret not doing that myself.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Josh,
Regarding your recent order, it’s important to note that we use the same selection of couriers as many of our competitors to ensure the most reliable service across various locations and times of the year. Your order, placed on Sunday, December 1st at 22:20, was sent using our free 3–4 working day delivery option and was delivered on December 5th, the fourth working day, which is within the promised timeframe. Despite this, you left this review before even receiving the parcel.
Our free delivery service is designed to balance cost efficiency with reliable delivery times. For customers needing faster delivery, we also offer a chargeable premium Next Working Day service, which was available at checkout.
We kept you informed throughout the process, and while we strive to ensure smooth deliveries, external factors like vehicle breakdowns or road closures are beyond the control of any retailer. That said, we continuously review our partnerships with couriers to ensure we are working with those offering the best possible service.
You are, of course, welcome to shop with our competitors. However, it’s worth noting that we all use the same selection of couriers. What sets smaller companies like Wilkinson Cameras apart is the more personal and friendly approach we provide. In your case, one of our team members closely monitored your delivery and ensured you were kept updated at every step of the way via email. There are very few companies offering the level of service and quick response times that we do, especially given our size.
After thoroughly reviewing your order and communication with our Customer Service team, I believe we fulfilled our commitments as promised. If you feel there was an issue with the courier service itself, I encourage you to share your concerns directly with ParcelForce, as they handled the final delivery.
I hope this explanation helps clarify the situation and we hope you enjoy using your new camera.
Regards,
Alex | Wilkinson Cameras
The whole purchasing process was really quick.
The whole purchasing process was carried out on line. All staff involved during the process were very helpful. I was amazed how quickly the transaction was completed. Will definitely use again.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Wilkinson Cameras
Hi Raymond,
Thank you so much for shopping with us and taking the time to leave a review.
Our service doesn't end once you've received the camera either, so if you need anything in future, then please get in touch. Our Customer Service team is very quick to respond (though do bear in mind the upcoming bank holidays!) and is there for after-sales care and advice as well as to help with initial purchases.
Have a lovely Christmas,
Alex W | Wilkinson Cameras
This is directed at wilkinson camera as you seem to support your choice of a poor courier
This is know directed at wilkinson cameras, the issue has been the courier DPD again, slot given for delivery between 11.14 and 12.14 nothing by 1-00 no updates or delivery. I try to buy from your shops or online to support your business, i just feel let down today by your choice of courier. Your customer services and shops are so helpful but like me let you down.
Parcel still not arrived over 3 hours late, i did ring yourselves this time customer care wasnt as helpful different person, rung DPD again not helpful full of excuses !!
Update i recieved a message from wilkinson ref my review, read the review fully please. Are u supporting DPD ?
21 de novembro de 2024
Avaliação não solicitada
Resposta da Wilkinson Cameras
Good morning Neil,
We would ask that you leave a review for DPD as your issue is with them.
As you chose a free delivery option of 3-4 working days, your parcel could arrive any time until the end of Monday. We will keep an eye on things from our end, but we do ask that you revise your review in light of the fact that your issue is with DPD and not Wilkinson Cameras.
We have requested moderation of your review.
Regards,
Wilkinson Cameras
Sensor cleaning service - Wilkinson Cameras
Used the Sensor cleaning service. The service was excellent (the inclusion of the before and after photos was an especially nice touch). And the staff are friendly too. Will use again.
13 de novembro de 2024
Avaliação não solicitada
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