Wilkinson Cameras Avaliações 

534
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

John was very helpful today with selecting a sturdy, yet light Lowepro camera bag and a Promaster Tripod for and upcoming holiday. He was friendly and happy to help. Thank you.

Avaliado com 5 de um total de 5 estrelas

I've bought a few cameras from Wilkinsons. Their staff are very knowledgeable, helpful, personable My latest purchase, a used Lumix LX100 is superb. So happy to have bought it from a local company... Ver mais

Avaliado com 5 de um total de 5 estrelas

I will only ever use Wilkinson Cameras to purchase photography gear and equipment. This team have always been super friendly and knowledgeable and recently, went above and beyond and contacted... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great price on a Canon camera body (legitimate UK stock and warranty). Order processed, shipped and delivered as expected and without incident. You can't ask for more than that especially on such a bi... Ver mais

Detalhes da empresa

  1. Loja de artigos para fotografia
  2. Loja de binóculos
  3. Impressão de fotos

Informação fornecida por fontes externas variadas

Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

534 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(534)

30 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Having complained last week about the…

Having complained last week about the poor customer service I was contacted by Alex who was very helpful and worked very hard to resolve my situation. I collected a camer today and spoke to a very helpful manager again who listened to my complaint. My situation was resolved to a very pleasing srandard

20 de outubro de 2023
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Good morning,

Thank you so much for allowing us to rectify the issue you had in one of our stores. You received a standard of service which fell below our usual high standards.

We have fully investigated this, acted upon it and will be using it as a training example across the company.

Thank you for bringing it to our attention and for allowing me the opportunity to put things right for you. I'm just sorry that you experienced an issue in the first place, but I hope we have restored your faith in Wilkinson Cameras and that your son will enjoy using his new camera.

Best regards,
Alex | Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Thank you Alex

After a few problems Alex the director phoned me and has taken the problem on . I would like to thank you for taking time and dealing with my issues. It's a credit you you.

1 de outubro de 2023
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Good morning,

Thank you for bringing this to our attention. I have looked into the details of your repair and you have been let down on several occasions, all of which were avoidable.

I would like to try our very best to make this up to you and will be contacting you outside of Trustpilot using the contact information we have on record. I hope to be able to resolve this as quickly and conveniently as possible for you and certainly without you making any additional trips to Chester.

I will be in touch today. Please accept my sincere apologies.

Regards,
Alex | Wilkinson Cameras

Avaliado com 4 de um total de 5 estrelas

Previous Camera Solutions customer

I used to shop at the Chester store when they were Camera Solutions, and always found the staff very pleasant. The shop could have probably done with a bit of maintenance but luckily I wasn’t there to admire the store setting.

I recently popped into the store (which I almost walked on past thinking it had moved) after seeing they were taken over by Wilkinson cameras prior to my visit I checked the website info to make sure it was still in the same place, which I was glad it was as it’s in a great location.

However when I arrived where I thought the original shop was I almost walked past as I didn’t recognise the shop front from the photo on the website. Luckily I turned back around and found the lovely looking new shop front and pleasantly surprised to see a couple of the staff who worked at the previous company.

The inside looked amazing, I was a little disappointed that they didn’t have the preowned in the window anymore however they have a small selection inside.

Unfortunately I didn’t get chance to have a chat with any of them as they were busy with other customers and a couple of others waiting to be seen to.

I will definitely be popping by again as I’ve been out of the photography game for a while since Covid and looking to upgrade my gear.
The reason i’m leaving 4 stars is I think updating info on the website would make your Chester store look a bit more professional before someone comes as all the other stores info look very up to date and modern compared to the Chester store but I was pleasantly surprised when I arrived to a more modern look.

31 de agosto de 2023
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Good afternoon,

Thanks for visitng the store and taking the time to leave a review. The store page picture was actually updated on Friday last week thanks to feedback from the store.

You can see the updated page here: https://www.wilkinson.co.uk/stores/chester/

We're so glad to hear that you think the shop looks amazing! A lot of thought was put into the refurbishment to make the very most of the space and bring it in line with our other stores.

We look forward to seeing you again in the Chester shop in the future!

Thanks again,
Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service. Second hand Produce is in mint condition. Packaged well. Delivered good and most of all very very competitive pricing compared to others

28 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My first Billingham camera bag

My first Billingham camera bag, I cannot believe how exquisitely beautiful and well made this bag is so happy. Wilkinsons camera customer service was fantastic and delivery was really fast. Very happy thank you.

11 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought a second hand Fuji x-t1 with…

I bought a second hand Fuji x-t1 with 18-55mm lense from here. The condition was rated as B, however I have not noticed any cosmetic / functional wear whatsoever. Put side by side with a new one and I would struggle to spot the difference, which is impressive for a camera that is close to a decade old. The prices are also reasonable.

27 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased a second hand

I purchased a second hand, grade E, GX7 just before heading off on 6 month travels. Unfortunately one of the dials was broken on receiving the camera, I made do with changing the settings around in the mean time. Once back in the UK, Graham at Wilkinson Cameras helped get the camera repaired under it's warranty. It took around a month to fix, but this was explained to me that it was due to a shortage in the part. Overall very happy with my experience of Wilkinson Cameras. Would definitely use them again.

21 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I didn't receive it

I didn't receive it. I paid extra for next day delivery. I needed the product for a job the next day. I want refund on the extra postage paid. I'll order from Amazon next time.

Parcel No. 1550 5470 070 792 Q

14 de julho de 2023
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Update 11:20am 17/07/23

Hi Mark,

Thank you for providing your tracking number. You placed an order choosing next working day delivery, which meant delivery on Friday 14th July.
We dispatched the parcel with DPD on Thursday 13th and this was marked as "out for delivery" with SMS updates sent by text message on Friday 14th as planned.

When you contacted us via Live Help on Friday asking if you could meet the driver on the way to you we politely explained that this was not possible. Upon checking the tracking, we clarified that the parcel was shown as being delayed and advised that it could come any time that day until 6pm. We also said that if it didn't arrive in time then to get back in touch and we would refund the postage charge.

Checking the tracking we can see that DPD attempted to deliver on Friday, but looking into the GPS co-ordinates of the attempt, it looks like they were in the wrong location.

Your parcel is out for delivery again today (the next working day) and it scheduled for between 15.25 and 16.25. As promised, your delivery charge has been refunded. We have taken on the instructions you provided over the phone a few moments ago and have given these to DPD to make it easier for them to find your property.

We hope you will realise that we have done everything we can in this instance and that an issue with DPD is beyond our control. I would ask that given our fast dispatch and quick replies to emails and Live Help and our support throughout the delivery issue that you would consider amending your review accordingly.

It is also worth noting that we do list the couriers we use on our Delivery Information page: https://www.wilkinson.co.uk/delivery-information - we do have some customers who contact us to ask for a specific courier, for example if they have had issues with a courier service in the past. We will always take these requests into account when selecting a courier. We chose DPD as they are usually extremely reliable.

If you do wish to purchase the item elsewhere, then please let us know ASAP as we can simply cancel the delivery and have it returned to us. Once the return has been confirmed you will be refunded in full.

Regards,
Alex | Wilkinson Cameras



Hi Mark,

We've sent an email via Trustpilot to ask you to confirm your order number or other identifying information so we can look into your order. Once we have verified that you have placed a genuine order with us we'll be able to look into your complaint and respond accordingly.

Regards,
Wilkinson Cameras

(Edited 9.21am 17/07/23 to correct a spelling mistake).

Avaliado com 5 de um total de 5 estrelas

Great sales team

Great sales team, answered all my questions very quickly and kept me informed of my purchase which arrived as stated.....wouldnt hesitate to recommend them to friends/family

4 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Burnley sensor cleaning

It was nice to visit a high street store (Burnley) and find knowledgeable friendly camera people.. I took 4 camera bodies in for sensor clean . They did a better than expected job as two of them where as bad as I have ever seen

3 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

Went into Wilkinson’s Preston shop to look at a new LUMIX FZ2000 but saw a secondhand camera for sale. The camera was in excellent condition at a very fair price. When I got home I purchased the camera on line. Delivery was very fast so I was very pleased.

26 de maio de 2023
Avaliação não solicitada

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