Wilkinson Cameras Avaliações 

535
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good price. Good service. Fast delivery. Good communication. The lens was a good copy too, which added to the experience. Never had a bad bit of kit from Wilkinsons.

Avaliado com 5 de um total de 5 estrelas

John was very helpful today with selecting a sturdy, yet light Lowepro camera bag and a Promaster Tripod for and upcoming holiday. He was friendly and happy to help. Thank you.

Avaliado com 5 de um total de 5 estrelas

I've bought a few cameras from Wilkinsons. Their staff are very knowledgeable, helpful, personable My latest purchase, a used Lumix LX100 is superb. So happy to have bought it from a local company... Ver mais

Avaliado com 4 de um total de 5 estrelas

All completed smoothly and happy with it except for one expensive and annoying thing. Item ordered was small and light. At checkout, no "standard" delivery option was listed, only this one: expen... Ver mais

Detalhes da empresa

  1. Loja de artigos para fotografia
  2. Loja de binóculos
  3. Impressão de fotos

Informação fornecida por fontes externas variadas

Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

535 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(535)

31 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

First class service

Went into Wilkinson’s Preston shop to look at a new LUMIX FZ2000 but saw a secondhand camera for sale. The camera was in excellent condition at a very fair price. When I got home I purchased the camera on line. Delivery was very fast so I was very pleased.

26 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It's five stars from me

I have bought my last 5 cameras from Wilkinsons in Burnley. They have always given helpful and honest advice, without being over pushy to sell. I did have one that I was not satified with and they quickly sent it back to Canon for re-calibrating, and it was back within a week, sorted. I can highly recommend Wilkinsons.

28 de abril de 2023
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Hi Graham,

Thank you so much for your lovely feedback and for being such a loyal customer. We hope to see you again very soon!

Regards,
Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Wilkinsons had the products in stock.

The lens I chose was in stock and was kept updated on delivery. Wilkinson so good I ended up purchasing a teleconverter a couple of days later for my new lens.

I shall definitely be returning to shop with you again online or in Southport branch.

Regards

Tim Rigby

24 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Definite 5-star experience

My purchases arrived on time (early, in fact), well packaged and as described. Free delivery kicked in at a lower threshold than many other retailers too, so 5 stars all day long.

25 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

My payment was struggling to go through on the website and the staff were really helpful, on emails and telephone, in the end they managed to sort a PayPal invoice and my order arrived the next day. Brilliant service, thank you 😊

18 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Genuinely great experience

Just visited your store late this morning and have to say what great, helpful and professional staff you have in the Burnley Store. They are worth their weight in gold👌👍Thank you Luke and Simon.

3 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service!

Made an order Yesterday, for the first time!..
(was ordered well into the afternoon hrs )and the item "still" arrived the next day!
Fantastic service! well priced also.

14 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience

Extensive range of kit on their website (including stuff Amazon couldn't supply), rapid acknowledgement and response, quick delivery

13 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased the Fujifilm X-S10 with…

I purchased the Fujifilm X-S10 with Fuji XF 16-80 mm lense just before Christmas.Very pleased with my camera . I traded my LUMIX Fz 1000 and got a good price for it so purchased the Sigma 30mm F1.4 with the money also a great lens. I had a problem downloading a firmware update for my camera so contacted the store and they were happy to do the update for me with no charge so I’m very happy with the Warrington Store for sorting my problem.

21 de janeiro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Camera arrived faulty.

I order a camera described as near perfect, it arrived faulty. A fault, I found within 20 seconds of holding the camera. Although there were apologies I'm still waiting for my camera back nearly 5 weeks after receiving it originally.
I've had to ask for ALL updates instead of getting them automatically . The last email I got was quite stern with a false apology ( again!)
I paid for the camera, its their fault its faulty for not checking it properly. Not mine.
They're not sorry, just words

10 de janeiro de 2023
Avaliação não solicitada
logotipo da Wilkinson Cameras

Resposta da Wilkinson Cameras

Good morning,

We pride ourselves in providing our customers with an extremely high standard of service, and it would seem that on this occasion we have fallen short of this high standard by failing to update you about the progress of your repair after sending you a pre-owned camera which was not in perfect condition.

Please accept our apologies for supplying you with a Pre Owned item not up to our usual high standards. The fault with the control wheel should have been picked up on when the camera was prepared for sale to prevent such inconvenience to customers like you.

This failure has already been investigated internally and measures have been taken to prevent this happening again.

We immediately issued a pre-paid label to return the camera for a full refund or also offered the option of a repair, which is the option you chose.

We fully appreciate and understand your frustrations and we completely agree you should not have needed to chase us on the progress of the repair of this item by Canon’s authorised repair agent.

We are truly sorry for the delay in your most recent update, but it is unfair to say that you have had to chase at any other point. When your camera was returned to us, it was signed in at 14.37 on January 18th and by January 19th at 11.51 you emailed us asking for an update. We do need time to process returns.

In our email dated the 19th January we did inform you that the repair would not be collected by the repair agents until Wednesday 25th January. We then authorised the repair on the 27th January after it was checked in by the repairers. Unfortunately, the required spare part needed to repair your camera was out of stock, the required spare part was delivered by Canon UK on the 9th February. We should have updated you on any progress during this time and we failed to do so and for this we are sincerely sorry.

Your follow up email was rather accusatory - suggesting your camera was only repaired because you complained and suggesting that it wouldn't take weeks to get spare parts for a Canon EOS 7D Mark II. Whilst a timescale of 4 weeks to repair this camera is frustrating and disappointing it is not unusual for repairs to take this length of time, especially when a camera has been disontinued. Due to the tone and contents of your last email, it was thought best only to respond when we had an update for you, rather than enter into an argument. This update is now below due to the timing of your review:

The work has since been completed and the camera has been inspected by the technician. It will be delivered back to us on Wednesday 15th February (tomorrow) and we will endeavour to get this dispatched to you on the same day using a tracked next working day courier service. Therefore, if all goes smoothly with the courier service, you will have your camera back in time for the weekend and your wife can enjoy her hobby once again. Please pass our apologies onto her also.

Once again please accept our sincere apologies for the below standard service you have experienced on this occasion and we hope your wife will love using her new camera and take some great images with it.

Regards,
Alex | Wilkinson Cameras

Avaliado com 5 de um total de 5 estrelas

Efficient

Simple easy ordering, good product delivered quickly and efficiently will use this site as my go-to in future

1 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a Sony FDR-AX43A camera and…

I ordered a Sony FDR-AX43A camera and two days later it arrived. Outstanding service !
What's more is that John Lewis are selling this camcorder for £140 more than the price I paid for this camera. I bought it for £529 from Wilkinson. Again outstanding. This was the cheapest price that I could find. Jessops wanted £599
The AX43A is a good camera, so one is an extremely happy bunny !!!

Thank you Wilkinson cameras.

25 de novembro de 2022
Avaliação não solicitada

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