Willesden Bathrooms Avaliações 

453
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Do not use this company. Initially ordered an incorrect item which i was told to return, i did and they received i have evidence. The replacement was a faulty unit which i returned using their service... Ver mais

Avaliado com 4 de um total de 5 estrelas

As described, and seems a good design. Let down by delivery. No opportunity to give sender delivery instructions. No information day/time to be expected. Carrier left failure note giving no contact p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very impressed with product, speed of dispatch and value for money. Was looking for a replacement top O seal mixer cartridge. Not many available on internet and prices all over the place. Pleasantly... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Have tried contacting this company repeatedly this week after they sent me the wrong sink.. No helpful response whatsoever, all they’ve done is have a young idiot called Charlotte antagonise th... Ver mais

Detalhes da empresa

  1. Reforma de Banheiros

Informação fornecida por fontes externas variadas

willesdenbathrooms the UK's independent bathroom retailer, with nationwide delivery. Free & Next Day Delivery available


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

453 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(453)

2 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I giving 1 star

I giving 1 star, ordered parcel on Wednesday with extra pay for next day delivery, now is week after, my parcel missing not any contact, customer phone line not exist Troyes many times, sent email 48h ago not any respond.

16 de novembro de 2022
Avaliado com 1 de um total de 5 estrelas

STAY AWAY FROM THEM, UNLESS YOU WANT TO BE IGNORED

I have a bathroom mirror that the backing is peeling off ( faulty under warranty ) and, after 2 months of e mails, asking for an update or my money back, all I get is, "Sorry for the delay, we are waiting for a response from our technical team" I have sent photos, as requested, showing the defects, which are getting worse, but still nothing. Take a look at how many 1 star reviews these jokers have, all about not honouring warranties or ignoring customers with genuine warranty issues. Maybe resolver or a small claims court will make them take notice. Grow a pair, do the right thing and refund my money, otherwise you are in clear breach of the contract I entered into with you, when I purchased your product. ( 10 year warranty )
Do you guys have a conscience?
DO NOT BUY unless you want to be ignored when you have a problem.

25 de outubro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Started out promising

Started out promising, good value on products ordered. Unfortunately 1/2 items had a defect. Emailed customer service with pictures and initially helpful. They agreed to an exchange and informed me I would be notified of an exchange date. This did not happen, meaning I missed the exchange. Tried countless times to call customer service to re arrange but there’s never any answer and unable to leave voicemails.
To summarise I would keep in mind that if there’s an issue with the order you may have trouble resolving as this is a web based company with no shop presence.

2 de setembro de 2022
logotipo da Willesden Bathrooms

Resposta da Willesden Bathrooms

Good afternoon,

I am sorry that you have experienced a fault with your order, we appreciate your feedback.

Our customer service team would be more than happy to resolve your issue if you could kindly email us at customersupports@willesdenbathrooms.co.uk.

Kind regards,
Customer Service

Avaliado com 5 de um total de 5 estrelas

Good overall service & quick delivery.

Good overall service & quick delivery.
I needed to Contact customer services, they responded with the usual email asking for details of the problem, so they could assist. Turns out there was no problem, my plumber could not screw on a shower head, insisting it did not fit. The next day I tried and it fitted fine. So problem resolved. The Parts sent out by Willisden Bathrooms were all correct.

25 de julho de 2022
logotipo da Willesden Bathrooms

Resposta da Willesden Bathrooms

Good afternoon,

Thank you for your feedback. We're glad you are happy with your order and appreciate you taking the time to share your rating with us. Hope to see you again soon.

Kind regards,
Customer Service

Avaliado com 1 de um total de 5 estrelas

Faulty Product - Minimal Assistance

I purchased a shower with a 10 year warranty from Willesden Bathrooms. It developed a fault (dripping) - a new part was sent out. When this didn't address the issue, I made repeated contact (we traded 26 emails in total) requesting further assistance. Each time I was told they were looking into it. It was clear by the end they were hoping I'd give up, which I did - but not before leaving this review. Disappointing that they did not honour the advertised warranty. If I were you, I'd shop elsewhere.

23 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent range of products all very…

Excellent range of products all very reasonably priced
Ordering was simple and updates from Willesden Bathrooms was excellent
Delivered within the timescale promised. Packaged extremely well and was highly delighted with the quality of the products purchased.

19 de setembro de 2022
Avaliado com 5 de um total de 5 estrelas

Good Experience

No issues at all, otdering very straight forward, delivery as per stated, items good quality would certainly use again👍

12 de setembro de 2022

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