We went to Wilson’s thinking they were a Fiat dealer (implied by various websites) They are not.No Fiat reception.No new Fiats.We found a salesman who said they had some Fiats scattered around the var... Ver mais
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Veja o que dizem as avaliações
I recently bought a car from Olly at Wilson’s Epsom and couldn’t be happier with the experience. Olly was extremely professional, helpful and friendly throughout the whole process. He showed me th... Ver mais
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My 2nd time getting a vehicle with Wilson's and this time I had the pleasure of being taken care of by Micheal. Michael was brilliant and took care of me from ordering car through to delivery and... Ver mais
Mike Barton was a great salesman, we went to view a Hyundai. He was very knowledgeable about the car, informed us of the history and providing evidence, taking the car on a test drive on a route that... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- também em
- Oficina de Carroceria
- Oficina de Inspeção Veicular
- Revendedora de carros usados
- Serviço de Motorista
Escrito pela empresa
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Informações de contato
Kiln Lane, KT17 1DH, Epsom, Reino Unido
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service from Mick Carty
10 de setembro de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Max was a fantastic salesman
Max was a fantastic salesman. Really knowledgeable and thorough without any pressure sales tactics. Great experience. If you come to see a car, ask for Max.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Met Freddie today regarding a Dacia…
Met Freddie today regarding a Dacia jogger was very professional, very helpful, answered all questions asked and also gave information about what happens next will definitely come back in future also would recommend for other customers.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Lucy was fantastic and really…
Lucy was fantastic and really informative about the cars. Thank you
5 de setembro de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Sheelagh, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you recevied from Lucy, we will be sure to share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
I brought my 1 st brand new car from…
I brought my 1 st brand new car from wilson its very good customer service and the sales person name jodie she is the best person to give the information and help to the customer i am so happy to be a part of wilson .
4 de setembro de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Mehul, thank you for taking the time to leave us your 5-star review, we are delighted to hear about the service that you received from Jodie, we will be sure to share your kind words with her. Thank you for choosing WIlsons and we hope that you enjoy your car for a long time to come. Best wishes, Wilsons
Lying regarding loosing waranty
* Update: To reply to your latest reply Wilson's team, your comment is not true. MG's site clearly says "warranty will not be invalidated if a non-authorised repairer carries out service work", stop dissiminating misinformation.
I've phoned Wilsons MG team regarding a scheduled service that I think is a bit pricey for the amount of work compared with Halfords (and other MG garages).
The person answering the phone mentioned that I would loose my warranty but looking at MG terms of the warranty (can't post links but this is easily found in MG's website) it is clearly mentioned that "warranty will not be invalidated if a non-authorised repairer carries out
service work". Wilsons should stop telling customers that the warranty will be void if they visit other garages, lying is a cheap way to try to do business. The rude way that I was talked to just meant that I won't be visiting their garage for any other services either, their staff should learn some customer service skills.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Nelson, we are sorry to hear about your experience. So that we can look further into this, I am going to kindly submit a request for further information so that we can obtain your full contact details as we currently cannot find you on our system. Just to clarify, for your MG warranty to remain valid, your vehicle would have to be inspected every 12 months by any MG dealer. Many thanks, Wilsons
We've just collected a '22' trade in…
We've just collected a '22' trade in from Wilsons, all the staff were very welcoming, our sales girl 'Gemma' was absolutely excellent, the vehicle was serviced, MOT'd and had a scratch that I hadn't noticed when viewing the vehicle polished out, both in our late 60's we're not the most tech savvy people, i was so impressed how Gemma took us through the onboard systems in easy to understand bites, the purchase process was smooth and simple, everything was taken care of.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Terry, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Gemma, we will make sure that we share your kind praise with her - it will absolutely make her day! Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Excellent customer service
Mike was really helpful and knowledgeable with excellent customer service (which we have found to be lacking at many other showrooms we have been to).
We’re really looking forward to picking up our car next week!
30 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Hazel, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Mike, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance then please do let us know. Best wishes, WIlsons.
Very High Recommedation to buy a new or old car
**Excellent customer service – thank you, Matt Brown!**
I had an excellent experience with Wilson, staff and the company director, thanks especially to Matt Brown.
Firstly when I went to conclude PCP deal for a car. Matt and Ali helped me in this matter.
I had paid a £1,000 deposit without fully realising that I was committing to a non-refundable payment, and later on found that I cant buy a car from comapny account due to new HMRC rules to buy a car. Naturally, I was very worried that this would result in a significant financial loss.
As soon as I explained the situation to Matt, he was incredibly understanding and helpful. He immediately said not to worry and took the matter to the director, who was already at the company that day. They agreed to refund the money, and Matt emailed me straight away to confirm that the refund had been processed.
I was genuinely amazed by how quickly and kindly Matt handled everything. He turned what was a very stressful situation for me into a huge relief. His professionalism, empathy and willingness to help really stood out.
Thank you so much, Matt, and thank you to the director and Wilson team for your understanding and excellent customer service. I truly appreciate it!
30 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Amita, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from both Matt and Ali, we will be sure to share your praise with them. We are happy to hear that they were able to assist you and help with the concerns that you had. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Hussain was very professional
Hussain was very professional, informative and knowledgeable.
He went the extra mile by sending us a video of the vehicle prior to viewing it.
Excellent service. Happy customers
29 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Polly, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Hussain, we will make sure that we share your kind praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Oliver was an Excellent salesman and…
Oliver was an Excellent salesman and professional negotiator.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Neil, thank you for taking the time to leave us your 5-star review. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Fraiser, Bryan + Ollie !! 10/10
I Would like to say a huge thank you to Fraiser, Bryan and Ollie for all their help recently.
After a horrific experience at another Chery dealership we were less then enthusiastic about trying to get things resolved.
Thanks to these guys at Chery epsom we now have our new car and we couldn't have been happier at how smooth they made the whole process! Everything was organised so quickly and professionally it really put our minds at ease. Great Customer service, very knowledgeable and took plenty of time to answer all our questions.
Highly recommend !
27 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Lian, thank you for taking the time to leave us your 5-star review. We are dleighted to hear about the service that you received from the team, we will be sure to share your praise with them. We hope that you enjoy your new Chery for a long time to come and if we can be of any further assistance, then please do not hesitate to let us know. Best wishes, Wilsons
Excellent quick service
We came into the dealership to start the ball rolling for our Mobility car . It was the easiest and smoothest transition I e ever experienced . Within 30 mins we were owners of a new car . Delivery was super fast and will receive the car in 4 days. Thanks Lucy you were amazing , she knows her stuff and gave us plenty of options , many thanks .
27 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Amanda, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Lucy and the team, we will be sure to share your praise with them. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Jodie is fabulous
Jodie is fabulous ! Really helpful, lovely lady , so knowledgable and highly recommend . Top quality service !
We will be back when we need another car
Thank you so much Jodie
26 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Duvessa, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Jodie, we will make sure that we share your very kind praise with her as it will make her day. Thank you for choosing Wilsons and if we can be of any further assistance, then please let me know. Best wishes and happy motoring, Wilsons
Resposta da Wilsons Epsom
Hi Niccolo, we are sorry to hear about the issues you are experiencing with your van. We will ask the team to reach out to you to see how they can help. Many thanks, Wilsons
The customer service has been extremely…
The customer service has been extremely disappointing. My son and I have repeatedly had to contact the garage ourselves to chase queries and updates, despite even copying in their customer service department. Unfortunately, they also failed to respond, leaving us feeling completely ignored and frustrated with the level of service.
Edit** It has not been resolved! I already emailed customer care, to which I received no response at all!
12 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Kate, we are sorry to hear about your experience, this is not the standards that we expect to see and apologise that it took a while to deal with this. I understand that this has now all been resolved, but once again want to apologise that communication was slow on our end - this is something that I am looking into, so thank you for alerting us about this. If you would like to discuss this further, then please email customercare@wilsons.co.uk. Many thanks, Wilsons
**Edit: Thank you for notifying me. I can confirm that I am getting this looked into as we speak and I will personally follow up on this to ensure that you are contacted today. Many thanks, Wilsons
Freddie is a very helpful
Freddie is a very helpful, polite chap, has assisted us with buying two cars now. Very happy.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Melanie, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you recevied from Freddie and will make sure that we share your praise with him. Best wishes, Wilsons
Writing
Writing
Disappointing after-sales service
The service was very good and helpful up until I purchased the car. However, after the purchase, my experience changed completely.
I tried to contact them several times by email and phone regarding an issue, but I was repeatedly told that someone would call me back. Unfortunately, nobody ever did. I made several attempts to get in touch, but my calls were not answered and I was simply told that someone would get back to me.
I’m very disappointed with the after-sales communication and customer service. Based on my experience, I would not recommend this dealership.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Vasilis, we are sorry to hear about your experience, this is not the standards that we expect to see as we do take the service that we provide our customers very seriosuly. We have passed your review across to management to look into what has happened. A member of the team will be in touch with you soon. Many thanks, Wilsons
Freddie made the process painless as he…
Freddie made the process painless as he listened to my requests.
Plus he worked really hard for the sale.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Freddie, we will be sure to share your kind praise with him. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Amazing customer service
Amazing customer service, again.
This will be my 6th car purchase with Wilson's.
Alex L was outstanding, helpful, understanding of my needs & wants.
Took time with me on his day off to allow a test drive, answer my questions and process the paperwork.
Amazing service, which is why I keep coming back to Wilson's. Thanks Alex.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Wilsons Epsom
Hi Jeff, thank you for taking the time to leave us your review. We are delighted to hear about your most recent experience at our dealership and the service that you received from Alex, we will be sure to share your praise with him. Thank you for continuing to choose Wilsons and we hope that you enjoy your new car for a long time to come. Best wishes and happy motoring, Wilsons
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