I've been using this site for a couple of months now, and have found it to be pretty decent. The winnings aren't life-changing, but it's exciting enough, as I work unsociable hours, which means th... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I do like this site, selection of games are great. However having to wait anything upto 72 hours or more for a withdrawl in this day and age can put you off depositing. Hope this can be sorted, as li... Ver mais
A empresa respondeu
Great customer service, I would like to mention Alice who was VERY HELPFUL AND QUICK at replying to my query, I was new to the site and had a couple of problems with my withdrawal but she was so fri... Ver mais
A empresa respondeu
Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck agai... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Informações de contato
Estados Unidos
- www.winkbingo.com
3,9
Muito Bom
698 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very poor experience.
I’m a new customer. Deposited £10, received a £10 bonus. Every single spin was dead. The biggest amount I won was 50p. Closed account and absolutely will NEVER use wink bingo again. Awful.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wink Bingo
Hi there, Emma!
We’re sorry to hear that your experience with our site hasn’t been as enjoyable as we aim to be.
We also understand that not having much luck with the games can be frustrating. While we cannot influence game outcomes, as they are entirely random and regularly reviewed by an independent body for fairness, we truly appreciate your patience and understanding.
Our team is always happy to review your gameplay. We’ve reached out to you privately for your account details so we can take a closer look and assist you further.
If there’s anything else we can do to improve your experience, please don’t hesitate to let us know.
Kind Regards,
Wink Bingo team!
The customer Service are helpful
The customer Service are helpful. Good games
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wink Bingo
Hi Helen,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
and that you had a positive experience with our customer support team.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Wink Bingo
I chatted with adeline c today and she…
I chatted with adeline c today and she was very helpful in every way and explained everything to me
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wink Bingo
Hi there, Donna!
I wanted to take a moment to express my gratitude for your recent review of our support team at Wink Bingo. We are so glad to hear that you had an enjoyable experience with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Best regards,
Wink Bingo
Narrisa O was amazing and sorted my…
Narrisa O was amazing and sorted my problem.
Very quick service.
31 de janeiro de 2025
Avaliação não solicitada
Resposta da Wink Bingo
Hi Jennifer,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that our agent's dedication is appreciated.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you for choosing Wink Bingo as your main gaming destination!
Kind regards,
Wink Bingo Team
Having read the reviews on here I was…
Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck again and won 900 hundred pounds can’t believe my luck after only depositing 20 pounds winning 2500 in 24 hours , this site is the best I’ve played and I’ve played a few. Don’t believe the reviews on here and have a go
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Wink Bingo
Hello Emily,
I wanted to take a moment to thank you for your amazing review of our site and customer service agents. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
We always strive to improve and better the experience on our site, and seeing the results is the best outcome we could've hoped for! We hope that you'll continue to enjoy our games so we can keep offering the same experience to you in return!
Thank you again for choosing to play with us.
Warm regards,
Wink Bingo Team
Great help from Alin D who sorted my…
Great help from Alin D who sorted my problem quickly
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Wink Bingo
Hi Juliette,
We truly appreciate your feedback! It's always uplifting to hear from happy customers like you. Here at Wink Bingo we take pride in offering our players a fun and engaging gaming environment, and knowing that we succeeded in fulfilling your expectations is incredibly gratifying.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Kind regards,
Wink Bingo Team
Scammer site
Really should of read the reviews first I played on the site and won 140 went through the withdrawal like I've done a million times before on other sites a few days went by and nothing in the bank ,spoke with customer service who are a nightmare by the way and had me jumping through hoops to be then told I had self excluded,I hadn't and my account was closed for verification so i sent all the information they needed including a picture of me with the driving licence held up to my face (ridiculous) this was months ago still no money still closed account and still can't seem to get an answer off these scammers
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello and nice to meet you, Nicola!
As a reputable operator that takes its Safer Gambling obligations very seriously, we take all reasonable steps and have systems in place to ensure we do not permit any activity from a player that has been excluded.
While the document requests may cause some disruptions during your time with us, fact which we recognize, it is done so we can be sure to provide a safe and secure gaming environment for all our customers, at all times.
Your cooperation is very much appreciated, as it has been throughout this process, and please know we are always listening to you, as well as all our customers and strive to constantly improve the experience we offer.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you via the Trust Pilot form to collect the necessary information.
Respectfully,
Wink Bingo Team
Chat Adelina C
Adelina C. Made the chat so easy and was very efficient x
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hi there, Elaine!
Thank you so much for your amazing review of our support team! It’s always great to hear from happy players, and we’re thrilled you had such a positive experience with us.
Your feedback means the world to us and inspires our team to keep delivering top-notch games and support. We’re so grateful you’ve chosen to play with us and can’t wait to bring you even more fun in the future!
Kindest regards,
Wink Bingo Team.
Opened a account deposited £100 played…
Opened a account deposited £100 played slots only won £107 withdrew it to be told they had closed my account down due to me self exclusion of a sister site and haven’t received any money back but they still took my money in the 1st place
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hi there, Simon!
Thank you for reaching out to us and sharing your experience. I’m truly sorry to hear about the issues you’ve faced with your account.
Please know that we take your concerns seriously, and I understand how frustrating this situation must be. Our team is committed to resolving this matter for you as quickly as possible.
We fully understand that you may have questions and concerns pertaining to your particular situation. We would be more than willing to investigate your case and work towards a prompt resolution. In fact, we have proactively reached out to you privately to gather additional details that will assist us in expediting the process.
Thank you once again for your understanding and cooperation. We are here to support you and are resolutely committed to ensuring that your experience with us is exemplary.
Kind regards,
Wink Bingo Team.
I tried to withdraw my winnings told me…
I tried to withdraw my winnings told me it takes 2days to approve because of the time of year. Then after 2days they asked for proof so I sent them everything to verify the account before they could pay out my winnings they have now blocked my account. I want my money it's a week before Christmas. Yous are ignoring my emails now also I want a number to call or I will be contacting gambling commission
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hi Emma,
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
Wink Bingo
The site is good
The site is good, could be laid out a bit better. Having an issue with withdrawing though, I put in a withdrawal amount for £100 on the 5th December and had to give I.D documents which is fine but I still haven't received the payout. I then put in for £840 on Friday 13th and still haven't received this payout either. I have spoken to someone on the chat and they've said by end of today or tomorrow at the latest but I won't hold my breath!
*update* after communicating via email with Narcisa, I have now received the funds I was due. She was very helpful.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello Louise,
Thank you for the feedback offered! It is greatly appreciated as it is a vital part in ensuring we are bettering our services.
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
While the verification can cause some delays at times, we are committed into working towards a swift resolution and to make the process as smooth as possible.
We are eager to investigate your case and resolve it in a timely manner, as such we have requested further details via the Trustpilot Form so we can further assist!
Warm regards,
Wink Bingo Team
Exceptional customer support
Exceptional customer support, adelina C done a brilliant job sorting out a missing bonus in a speedy time.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hi there, Keeley!
We just wanted to take a moment to thank you for the amazing review you left about our support team! It's always so wonderful to hear from happy players, and we're thrilled to know you had a great time with us!
Our team works hard to bring you top-quality games and support, and your kind words really highlight their dedication and effort. We're so grateful for your feedback and for choosing to play with us.
We hope you continue to enjoy everything we have to offer, and we can’t wait to bring you even more fun and excitement in the future. Thanks again for sharing your thoughts!
Best regards,
The Wink Bingo Team.
its simply the best hsimply the best ad a slight…
its simply the best had a slight problem (my fault) and Claudia a jumped into action with a very satisfying response i can defu recomend wink bingo !!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello
Thank you so much for taking the time to share your review of our slots and bingo games at Wink Bingo. We're glad to hear that your issue was resolved and that you could enjoy your experience with us!
Our team puts in a lot of effort to make sure our players have the best experience, so your kind words really mean a lot to us. It's always amazing to hear from happy players like you.
Thanks again for your review! If you ever need assistance, don’t hesitate to reach out. We’re here to help.
Wishing you all the best,
Wink Bingo Team.
Alin d great help with my withdrawal…
Alin d great help with my withdrawal transaction and really polite
29 de novembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hi, Demi!
Thank you for sharing your feedback with us! We’re glad to know you received the support you needed through live chat. It’s always wonderful to hear from happy customers, and your kind words mean so much to us.
We hope you continue to enjoy everything our website has to offer, and we look forward to providing you with even more excitement and entertainment in the future.
Thanks once again for your review!
Best regards,
Wink Bingo team.
Signed up today I do play there sister…
Signed up today I do play there sister sites who I’ve had no issues with made a withdrawal of £800 says should be processed in 1 working day I will update my review after I have received payout
Update paid out next day made a further withdrawal of £350 and I received that instantly
27 de novembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello. Gemma!
Thank you for your feedback! We use this platform to listen and make positive changes to enhance your experience.
Unlike larger sites, we’ve been processing withdrawals seven days a week for some time. However, our weekend service is currently limited due to factors beyond our control. We understand how important timely withdrawals are and are excited to share that improvements are on the way! In the coming future, we’ll be introducing enhancements to make withdrawals faster and more consistent every day of the week.
Thank you for choosing to play with us!
Best regards,
Wink Bingo team.
I was very worried after depositing a…
I was very worried after depositing a half decent amount I won 990 which I withdrew I then won a further 140 I also withdraw I then read the reviews about not getting paid out I signed up on the 24th the money hit my account at 8:30 pm on the 25th I was lucky and was not asked to provide any documents but I do play there sister site too 888laidies I am very happy with the service I received
25 de novembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello Claire,
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We are proud to say that we have been processing withdrawals seven days a week for some time now, unlike some larger sites that do not offer this service. However, we do acknowledge that our weekend service is currently operating at a reduced capacity due to some external factors beyond our control.
Thank you very much for taking the time to share your thoughts and on your recent experience playing on our website.
Best regards,
The Wink Bingo Team
Very helpful and efficient customer…
Very helpful and efficient customer service. Solved issue in no time
24 de novembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello Julie,
I hope this message finds you well!
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Wink Bingo, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Wink Bingo is not only enjoyable but also memorable.
Thank you once again for choosing to play with us!
Best regards,
Wink Bingo
Had an issue with cash back Madalina M…
Had an issue with cash back Madalina M was great and sorted this within minutes great service. Thank you
22 de novembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello Corinna,
I hope this message finds you well!
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Wink Bingo, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Wink Bingo is not only enjoyable but also memorable.
Thank you once again for choosing to play with us!
Best regards,
Wink Bingo team,
Great customer care
Great customer care , very efficent
8 de novembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hi Naim,
Thank you very much for taking the time to share your thoughts on your recent experience with our support colleagues. We are delighted to hear that you have received a great level of service and a prompt solution to your problem.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Warm Regards,
Wink Bingo
Waiting for my withdrawal …
Very disappointed with Wink. I have withdrawn money before with no issue. They are now asking to verify my account. I have sent in everything possible yet they are still asking for more! Seriously you are happy enough to take my money but when I’m owed a decent amount back you are doing everything you can to not pay out! I will keep fighting this to get my winnings!
3 de novembro de 2024
Avaliação não solicitada
Resposta da Wink Bingo
Hello,
We apologize for any inconvenience resulted from the verification process.
One area that we regard as of paramount importance is that of security, both ours and our members. Only by maintaining a high level of security can we ensure that our members can use our sites with confidence.
These checks involve obtaining an assortment of documents that fulfill both our internal criteria and regulatory requirements, enabling us to maintain a safe and impartial gaming environment for all customers. While we recognize the potential for disruption, we believe it is crucial to uphold these standards for everyone's benefit.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you via the Trust Pilot form to collect the necessary information.
Respectfully,
Wink Bingo Team
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