I do like this site, selection of games are great. However having to wait anything upto 72 hours or more for a withdrawl in this day and age can put you off depositing. Hope this can be sorted, as li... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Great customer service, I would like to mention Alice who was VERY HELPFUL AND QUICK at replying to my query, I was new to the site and had a couple of problems with my withdrawal but she was so fri... Ver mais
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Joined, must admit didn’t find it easy to figure out the site, deposited £30. Thought id purchased bingo etc but couldn’t work out where. Tried to withdraw monies left but not obvious how to. Spoke t... Ver mais
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Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck agai... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Informações de contato
Estados Unidos
- www.winkbingo.com
3,9
Muito Bom
697 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Withdrawal a joke waiting days for…
Withdrawal a joke waiting days for approval but take your money in an instant avoid at all cost
20 de agosto de 2026
Avaliação não solicitada
Avoid at all costs.
Avoid. They will take your deposits instantly but invent endless obstacles when you try to withdraw.
Depositing with Wink Bingo takes seconds. Withdrawing is a different story entirely. When I requested my withdrawal, the money was withheld while I was pushed through a verification process that felt designed to frustrate rather than to comply with any genuine regulatory requirement.
I provided everything asked of me, including an official bank statement, only to have documents rejected on spurious grounds and new demands raised each time I complied with the last one. This is not how legitimate KYC works. Identity checks should be completed before or at the point of deposit, not weaponised at the point of withdrawal to hold onto a customer's money.
For anyone in the same position, be aware that Broadway Gaming (the operator behind Wink Bingo) is bound by Gambling Commission Licence Condition 17.1.1, which requires operators to pay out winnings and return funds without unreasonable delay. Their own terms and conditions commit them to processing withdrawals within stated timeframes. In my experience they honoured neither.
I have had to escalate to a formal complaint and cite their regulatory obligations just to get movement on money that is mine. No customer should need to quote licence conditions at a gambling operator to retrieve their own funds.
The pattern here is obvious: frictionless deposits, obstructed withdrawals. Whether that is incompetence or strategy, the result for the customer is the same. Take your money somewhere that treats withdrawals with the same urgency as deposits.
One star, and only because zero is not an option.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Sam,
Thanks for leaving your review. Verification is something we must complete from time to time to confirm details and keep accounts safe. It’s a simple request, but one that carries a lot of weight when it comes to ensuring that our environment is secure and that we meet the standards expected of a licensed operator.
We appreciate that this can feel inconvenient when all you want is a smooth experience, but it’s a safeguard that benefits not just you, but the entire community of customers on the site. It’s there so that transactions remain reliable, play remains fair, and accounts are not at risk.
We’ve reached out via the Trustpilot review form to collect the information we need to take a look at your case and work on a resolution as quickly as possible.
Kind regards,
Wink Bingo Team
I do like this site
I do like this site, selection of games are great.
However having to wait anything upto 72 hours or more for a withdrawl in this day and age can put you off depositing. Hope this can be sorted, as like i said i do like it
15 de agosto de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Vicky,
Thanks for leaving your feedback. We know that when customers request a withdrawal, they want it processed quickly and reliably. For that reason, we already run withdrawal processing seven days a week.
On weekends, the service runs at a smaller scale for now, so some requests may take up to the first available business day, but our teams still push to release funds as promptly as possible.
We are also in the process of rolling out internal updates that will “supercharge” this part of the service. The aim is to cut down waiting times and make payouts more consistent, no matter which method you use or what day it is.
Thanks for raising this with us - we’re always looking for ways to improve.
Warm regards,
Wink bingo
The double bubble game dosent work
The double bubble game dosent work.
Fluffy favourties hasnt paid a single bonus or free spins in multiple.deposits in weeks.
16 de agosto de 2026
Avaliação não solicitada
Extremely helpful and easy instructions…
Extremely helpful and easy instructions to understand 10/10
7 de agosto de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Claire,
Thank you for taking the time to post your review. We’re happy to hear that our support team provided you with service that left a positive impression.
Creating a friendly and dependable experience for our customers is always our goal, and it’s encouraging to know we were able to meet your expectations.
We appreciate your feedback and thank you again for your kind feedback.
Kind regards,
Wink Bingo Team
Sadda was super friendly and helpful
Sadda was super friendly and helpful
4 de agosto de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hi Leanne,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo
Had a problem with my account but…
Had a problem with my account but Dorothea was very helpful and resolved my problem.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Joe,
Thank you for highlighting the assistance you received from our customer support team. We’re delighted to know that your experience was both pleasant and helpful.
Feedback such as yours means a lot to us and serves as a great reminder of the importance of attentive and customer-focused service. Your comments will certainly be shared internally with the team involved.
We sincerely appreciate your review and your continued trust in us.
Kind regards,
Wink Bingo Team
Wink Bingo are thieves !!!!!
Wink Bingo are thieves !!!!!! Username SUSIECHIPS ... Deposited last week 50 , I won 180 so withdrew £230 .. Hours later my account was closed because i made an account whilst had a self exclusion on a sister site ... Something i had forgotten about as 10 years ago . They have given me my 50 deposit back and are witholding the 180 forever . Even though the dim customer service guy on email has admitted that their system is not working as it should but still i am not getting my winnings. Tombola Bingo was fined 184,500 last year for the same thing by the gambling commission... and because Wink Bingo are refusing to offer me a complaints procedure I will go directly to the Gambling commission .
23 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Suzanne,
Thank you for sharing your feedback.
We are sorry to hear this has been upsetting and would like to look into this for you, but we cannot identify the account from the details provided here.
Please respond to the information request sent through Trustpilot and we'll be sure to reach out once you do.
Kind regards,
Wink Bingo Team
Poor I was enjoying wink bingo but…
Poor I was enjoying wink bingo but after a win my account suddenly closed with no explanation I have asked numerous times but no one has any answers I have even offered to send more id I play other bingo site and won and never have I had this u feel like it’s strange that min u win the dnt give u chance to win again like other sites
A lady has just emailed me after writing this she still didn’t have any answers but was very understanding also apologised and said she’d try to sort the matter my accounts still closed but she was lovely and couldn’t do enough so there are some that do care hi thanks for reply and yes I agree you do need to check accounts but shudnt this be done before allowing us to spend money other sites won’t open accounts until you have sent id and bills it just seemed strange it was when I won and 9 weeks later account is still closed even though I have offered use my passport and tenancy agreement it just doesn’t seem right but it’s your site your rules even if I think there shady like a say I was happy with site was paid out fast wax literally nxt day my account closed
31 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello,
Thank you for taking the time to share your review. Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment.
We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Wink Bingo
Alice was very helpful in sorting out a…
Alice was very helpful in sorting out a problem I had. Very good customer service! Would definitely recommend!
26 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Lisa,
We really appreciate you taking the time to leave such thoughtful feedback about your experience with our team.
It’s fantastic to hear that our agent was able to provide the support and attention you needed. Creating a helpful and welcoming experience is something we care deeply about, so your comments are incredibly meaningful to us.
We’ll be sure your message is shared with them personally. Positive feedback like yours motivates the entire team to continue delivering the highest level of service possible.
Thank you again for your review and for allowing us the opportunity to assist you.
Best regards,
Wink Bingo Team
Was very quick at putting my free spins…
Was very quick at putting my free spins in and very polite
26 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hi Christina,
Thank you so much for sharing your experience!
We’re thrilled to hear that our agent went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words .
If there’s anything we can do to turn your 4-star experience into a 5-star one, please don’t hesitate to let us know. We’re always here to help!
Best regards,
Wink Bingo Team
Great customer service
Great customer service, I would like to mention Alice who was VERY HELPFUL AND QUICK at replying to my query, I was new to the site and had a couple of problems with my withdrawal but she was so friendly and quick at resolving the issue. Thank you 👍😊
25 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello,
We really appreciate you taking the time to leave such thoughtful feedback about your experience with our team.
It’s fantastic to hear that our agent was able to provide the support and attention you needed. Creating a helpful and welcoming experience is something we care deeply about, so your comments are incredibly meaningful to us.
We’ll be sure your message is shared with them personally. Positive feedback like yours motivates the entire team to continue delivering the highest level of service possible.
Thank you again for your review and for allowing us the opportunity to assist you.
Best regards,
Wink Bingo Team
Mada was brilliant in answering my…
Mada was brilliant in answering my question
23 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hi Rosie,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Bingo
Offers ???you have to just pay never…
Offers ???you have to just pay never for free .If you won take it years to you will get your money.
21 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hi Peter,
We're sorry to hear that you feel this way. We aim to provide a fair and enjoyable experience for all our players, and our promotions are always subject to specific terms and eligibility criteria.
Regarding withdrawals, we strive to process them as quickly as possible, although in some cases additional verification checks may be required, which can affect processing times.
We’ve contacted you through the Trustpilot review form so that we can look into your specific case and help speed things up where possible.
Kind regards,
Wink Bingo
Confusing and unhelpful
Joined, must admit didn’t find it easy to figure out the site, deposited £30. Thought id purchased bingo etc but couldn’t work out where. Tried to withdraw monies left but not obvious how to. Spoke to chat , but not overly helpful and if went out of to try do find they had instructed it closed chat. Asked if possible to delete account etc. And literally received email saying had closed , so I lost monies on there. Not impressed .
Since received amount that was left online, which I appreciate.
20 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Robert,
Thank you for sharing your feedback.
We're sorry to hear that you feel this way. We aim to provide a fair and enjoyable experience for all our players, and our promotions are always subject to specific terms and eligibility criteria.
We strive to process withdrawals as quickly as possible. While processing times can vary depending on the payment method and individual circumstances, we work to ensure that all requests are handled as efficiently as possible.
We've contacted you through the Trustpilot review form so we can look into your specific case and assist you further.
Kind regards,
Wink Bingo Team,
Thank you for your help sedida much…
Thank you for your help sedida much appreciated!
15 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Shirley,
Thank you for your thoughtful review. We’re delighted to hear that you were pleased with the support provided by our agent.
We always strive to create a helpful and welcoming experience for every customer, so your feedback means a great deal to us.
We appreciate you choosing our services and hope to assist you again in the future.
Kind regards,
Wink Bingo Team
Really helpful
Really helpful, Sedida was friendly and helped me promptly. Winnings were processed quickly. Really good xx
14 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Sophie,
Thank you so much for taking the time to share your feedback and for the 5-star review!
We're delighted to hear that your query was resolved quickly and clearly, and that you had such a positive experience with our Customer Support team.
Your kind words are greatly appreciated and will be shared with the colleague who assisted you.
Thank you for choosing us, and we wish you the very best!
Kind regards,
Wink Bingo Team,
DO NOT TRUST THIS SITE !!!!
DO NOT TRUST THIS SITE !!!!! If you win THEY DO NOT PAY YOU !!! Instead they CLOSE your account and refuse to answer your emails !
10 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Fred,
We're sorry to hear about your experience and appreciate you bringing your concerns to our attention.
We take feedback like this seriously and would like the opportunity to investigate what happened. We've reached out to you through the Trustpilot contact form to request some additional information so we can locate your account and review the matter thoroughly.
Please respond to our message at your earliest convenience, and we'll do our best to assist you.
Wink Bingo team
Maria was very helpful
Maria was very helpful. Its a good site but withdrawals take a long time to go in your bank. If they could speed this up then they would be up the top
4 de julho de 2026
Avaliação não solicitada
Resposta da Wink Bingo
Hello Felicity,
Thank you for your wonderful comments regarding our customer support team.
It’s always rewarding to hear when a customer feels genuinely cared for and supported throughout their experience. Your review reassures us that our efforts to provide attentive service are making a real difference.
We’ll gladly pass your feedback to the agent involved, as recognition like this is incredibly valuable and appreciated by the entire team.
We’re grateful for your trust and happy to hear your experience with us was such a positive one.
Kind regards,
Wink Bingo Team
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