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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I ordered a SUP from the website claiming next day delivery. Over next few days had no updates on delivery, I emailed several times, tried the chat which was down and tried calling the office number... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board ar... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I purchased a paddleboard last July during lockdown. Used it for the first time last month when we went to France as we camped beside a lake. I bought the board due to the 6 year warranty. Unf... Ver mais

Avaliado com 5 de um total de 5 estrelas

Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the hand... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de Canoas e Caiaques
  3. Loja de artigos para esportes ao ar livre

Escrito pela empresa

We are an exciting online retailer, with a passion for paddle boarding. Our vision is to make paddle boards more accessible to everyone. We aim to help increase fitness, mental health and wellbeing. We strongly believe in the power of water. Let's us be part of a new paddle boarding journey with you. Our paddle boards are all made to the highest safety standards. We test and inspect all of our paddle boards personally before they are sent out to our retail customers to ensure a smooth safe transaction. We only sell paddle boards that we, at Wolf Creek would be happy to use ourselves


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

125 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(125)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Definitely five stars

Definitely five stars. Fabulous service and very prompt replies on Messenger and email to my queries. A big purchase for me so being able to pay over three payments definitely helped.
I looked at a lot of boards, some a lot cheaper. Glad I went with Wolfcreek UK

12 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Superb company

Superb company. Customer service is amazing. I had a query with an order and had a phone call back within minutes on a Sunday..... And a bank holiday. Great paddle board, good quality. Will definitely use this shop again.

11 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

If I could give 10 stars I would. Ordering was easy and delivery very quick. Had a problem with a pump and Ian went over and beyond to get it sorted. Absolutely fabulous customer service. Will definitely recommend and use again in the future

5 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Excellent company

Ian was amazing and his recommendation was fantastic , a paddle board the whole family could use. The family absolutely love it, and the personal touch didn't get missed when the item was delivered. Thanks Ian 😊

30 de março de 2021
Avaliado com 5 de um total de 5 estrelas

Excellent experience

Purchased 2 paddle boards and they arrived within 24hrs, excellent service from Ian through the whole process, especially with all my daft questions on first inflation, would definitely recommend and will be using going forward.

26 de março de 2021
Avaliação não solicitada
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

Thanks Fraser, and no question is daft. That's why we are here even after the sale. Do not hesitate to contact us if you need any more advice

Avaliado com 5 de um total de 5 estrelas

Best suppliers of SUP boards

These guys are fantastic from the first moment of looking they were friendly and helpful with next day delivery I honestly couldn't rate them any higher

26 de março de 2021
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

Well we certainly couldn't ask for a better review William, thank you. Enjoy making fantastic memories with your new board

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and advice…

Excellent customer service and advice when purchasing our first paddle board for family use. Arrived next day. Can't wait to try it out. Definitely recommend Wolf Creek.

22 de março de 2021
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Resposta da Wolf Creek uk

Thanks Paul and good luck on your maiden voyage for you and your family

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, Ian advised me on the best SUP for a beginner and answered all my queries, with no pressure to buy.
Quick delivery
My new board looks great
I can’t wait to get out and use it!
I highly recommend.

21 de março de 2021
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

It was honestly my pleasure, Please call back anytime!

Avaliado com 5 de um total de 5 estrelas

Ian was very helpful from the outset. Nice board at a great price!

Ian was very helpful from the outset. No hard sell, just good friendly advice.
He gave me the confidence to finally make my choice, and I chose the Glide board. Really impressed with the service, and more importantly the quality of the board and accessories. It’s not a cheap board, it’s good quality at a very affordable price. I would recommend the board and the company, and will return to buy another, I am sure.

20 de março de 2021
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

Thanks Richard I'm glad you are happy with the board you chose. We do our best to try to make sure every customer walks away 100% happy they have the correct board for them, You are most definitely welcome back anytime

Avaliado com 5 de um total de 5 estrelas

Would highly recommend

Would highly recommend! There was an issue with delivery (not in any way the fault of Wolf Creek) but Ian did absolutely everything he could to fix the situation. Wolf Creek are one of those companies that genuinely care about the product and the service. Ian was fantastic and in the end, regardless of the issue, I was super impressed. I would 100% check them out if you're looking for a paddleboard. The board I got is absolutely beautiful and I couldn't be happier.

19 de março de 2021
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

Thanks for the review Kirsty. Don't forget to send us some pictures of you out and about on your adventures!

Avaliado com 5 de um total de 5 estrelas

Absolutely first rate customer service

Absolutely first rate customer service. I would highly recommend this company. Ian was able to answer my questions and offered helpful advice. Once my order was placed, my new board turned up within a couple of days containing everything including a bonus waterproof phone pouch. There was also a personalised hand written card, which proves I wasn't just another faceless customer but valued. Will definitely be purchasing again from here.

18 de março de 2021
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Resposta da Wolf Creek uk

Thanks for the great review Pip. All our customers are valued and welcome back anytime. You are certainly included in that, Welcome to the wolf creek community!, Thanks again

Avaliado com 5 de um total de 5 estrelas

After a long process of research I…

After a long process of research I decided to place an order for 2 boards with Ian back in January. His customer service was outstanding and the boards arrived within a couple of days.

Finally went out on the boards yesterday and the build quality seems strong. Myself and my daughter enjoyed ourselves!

If you are unsure on what you're buying just ask the question.

Thanks again. Will be back soon for my wife's and I know my friend will be ordering soon too!

Thanks.

14 de março de 2021
Avaliação não solicitada
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

Thanks Olly 😊. It was great that you asked us lots of questions as we always want our customers to be 100% sure they've have chosen the right board for them and their families before placing an order with us. No question is ever too small and we welcome you back to Wolf creek Uk anytime, it was our pleasure

Avaliado com 5 de um total de 5 estrelas

Highly recommend - superb service

After months on on-line research I bought a SUP from WolfCreek. Wow - what incredible service as it was personally delivered to the door. Great quality product with free Kayak seat and 6 year warranty, can’t wait to get the family on the water. Lovely touch of an additional free water bottle and T-shirt. I will be joining the WolfCreek Facebook online community. My research was worth it!

14 de março de 2021
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Resposta da Wolf Creek uk

Thanks Jenny 😊. It was my pleasure, and always so nice meeting our customers. Good luck at Lake Coniston later in the year and I hope your boys are able to put you through your paces on their new board, call back anytime!

Avaliado com 5 de um total de 5 estrelas

Thanks

Thanks - great service! Very prompt - can’t wait to get on the water now!!

9 de março de 2021
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

Thanks for your kind review Natasha and good luck in your new adventures

Avaliado com 5 de um total de 5 estrelas

Just the best!

Brilliant customer service and fantastic SUP!! Thank you so so much!!

8 de março de 2021
logotipo da Wolf Creek uk

Resposta da Wolf Creek uk

Thanks Helena, it was our pleasure 😊 please call back anytime!

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