Wolseley UK Avaliações 

I think below is just a standard response to review - no feedback given to me!!

29 Jun 2022
Good afternoon,

Thank you for getting in touch.
I am sorry to hear about your experience. We would like to look into this further and pass your feedback to the relevant Area manager for investigation.
This has been logged as an official complaint and will be investigated by the appropriate manager

Kind regards,
Customer Support Center Team

I ordered a boiler through the website which unfortunately turned out to be unavailable - I already knew that it was out of stock at several places so I wasn't surprised. Within 10 minutes I had an email from the web team letting me know about this and offering me a refund. However, even before the online team had contacted me I had a call from the Tenby branch where I was due to collect. The manager there, John, couldn't have been more helpful, he explained the issue, checked how much flexibility I had on the spec, and then went through all of the alternative options, checking availability and pricing as he went along. In the end he found a slightly up-spec equivalent which he managed to get very close on price. I can't fault the service, he really wanted to help and that's a rare thing. I can't recommend them highly enough.

Both chaps could not have been more helpful and cheerful. Purchase of small radiator. and in stock as well. Newark n

Notts store

Excellent service from the Hamilton branch this morning. The man who served me was pleasant and very knowledgeable. Would definitely go back to this branch

Does anyone actually answer the phone at this company! I cannot give zero stars so had to give one.

I can not recommend or praise Rich, at The depot In Eastleigh enough. I was remote in Worcestershire and had overseas engineers working in Southampton. Rich was just so helpful. Willing to go above and beyond and out of his way to help. Truly excellent service that’s hard to come across.

Brierley Hill / Dudley branch, not normally one for giving reviews but I have to say Kim and the staff at this branch are above and beyond. Our boiler broke and we needed to get the new one urgent for the fitter. I rang the store at 7.15 in the morning and Kim answered the call she was really helpful on the phone. We were able to pick up the boiler at 7.30 a couple of days later but the flu wasn’t in because they had been let down by a supplier. So
Kim had arranged for another member of staff to go to Telford and pick it up and he was going to drop it off at our house later that morning. All of the staff were happy, helpful and welcoming even at 7.30 in the morning. wolseley must be a nice place to work. The guy who delivered the part (so sorry I didn’t catch his name) but he called when on the way and was also happy and polite. Will definitely recommend and Wolseley will be our first call in future for plumbing help.
Thank you

Not in the habit of writing reviews.
Needed a new button for a cable operated toilet cistern.
Explained this to the guy behind the counter, so he went went looking for something to get me out of a fix, came back a short while later with three 'possibles' , I bought the one I thought most suitable.
Tried it, but not quite long enough, so returned at five minutes to twelve , on a Saturday!
I said the part choice was a gamble but that's life. He then suggested a whole unit, and demonstrated how it came apart( I realized later I had been quoting wrong brand name)
Fitted the part, using his instructions, was real 'plug & play', in under a minute.
Was a true credit to counter staff everywhere
Thank you Mark, of Trowbridge

Order was delayed, didn't arrive on the revised date. Asked where it was and didn't arrive the second time. Had to cancel with no explanation or apology. I've lost two weeks wasting time with Wolsely

Stonehaven branch - they are always very helpful!

I have always had an excellent experience shopping at Plumb Centre - Barnsley. I have shoppped here for over 20 years. Last week though, Gavin Campbell really came through for me. I phoned his personal phone at around 8pm as I was desperate for parts for the next day. Gavin found parts availible for me at Oxford Pipe Centre and the remaining ones were not showing nationwide, I had mentioned that these were available through the manufacturer Lochinvar. Gavin put in place for me to collect direct from the manufacturer the next day. This led me to be able to complete the job within 24 hours which kept our clients hotel happy. Excellent service from Gavin and Wolseley !!

My past Knowledge on the Wolseley group gives me justification on the company .

Have plenty of scope for improvement . They take orders online , Then contact you to say goods will not be arriving on the date . Local centres do not pick up phones but most of all no interaction with accounts that are newly opened . The Staff are constantly under pressure and need external operations to lift there spirits and educate a understanding of the trade and its products.

I went into Wolseley in North Finchley to order a radiator and valves. The valves were exorbitantly expensive but not knowing any better, I ordered them anyway. I received the radiator a day later and my builder told me that the valves should have been around £10 each and to take back the £43 ones. Yes….£43 for a radiator valve. This I did and was greeted with a little disdain but Hey Ho….I don’t have money to burn. Upon opening the radiator, the builder notified me that instead of 1000x450 i got 450x1000. This was not what I had asked for but not recognising the difference in the packaging I took it with me. Returning it this morning I was eventually given a refund and when I tried to order the correct size was told that the Manager would rather not have me as a customer as all I did was return things! Perhaps if they didn’t try and rip me off and sold me what I had asked for, this wouldn’t have been the case! I left and went next door and bought the radiator without any fuss and was told if it wasn’t correct, bring it back!
Wolseley, you should be ashamed of yourselves. I’m not a builder, not a plumber just a female member of the public asking for advise and a radiator. For anyone looking for a radiator and valves - go to City Plumbing. They give advise, are extremely polite, helpful and offer coffee! Would definitely recommend them and advise stay away from Wolseley.

Went into Wolseley Barnsley store this morning spoke to a very nice young man named Jack is skills an knowledge second to none ordered our radiator after Jack had made a phone call to make sure product available job done Jack is a very polite lad an well mannered a credit to Wolseley and to himself

Very helpful and knowledgeable staff. Always go the extra mile to provide top class service. Highly recommended.

Generally good. Click and collect Web orders work fine, valid returns work fine with prompt return of funds.

In store can be a bit variable depending on who you get (some staff excellent, others less so) - “we haven’t got any - they’re all reserved” some staff don’t get how click and collect adjusts their live stock levels, so the click and collect order is the “reserved” one.

Wolsley Barnsley is my one stop shop for my gas business. From lube to large pipe, boilers to taps jack is the man that can.

Gav is the top parts man, always able to find what I need. Knows his boiler spares and always a pleasure to deal with.

Iwent in to hyton worsley pluming parts liverpool i was given the part i needed in 1 peice and the part in bits so wen i got the job i replaced the part and rang up i paid cash that day so i asked for my 75 pound back told no cash here asked me to come in next day for cash thay never had it so i waited till friday rang bk still never had it so wet in wer thay said check will be in post its now 2weeks later and still no check hust very poor company

I moved house and found my new property had an old Plumb Centre central heating controller. I contacted the main Wolseley head office and asked if they had a user manual they could email to me. A very helpful person called Tyla B dug into their archives and was able to provide me with exactly what I needed.

First class service.