Wolseley UK Avaliações 

Can’t get payment to go through on their website. Avoid.

I ordered a part for my boiler through their website. When I placed the order it said that it would arrive in 2 days. Within a few minutes I got an update email saying it would actually not be delivered to the branch for collection for 7 days. I called the branch the next week and they didn't have it. I contacted the web team and they said something had gone wrong and that it would be another 5 working days before they could get it into the branch.
I cancelled the order, and got the part from another company

Wolseley were the only place I could find a standard white 1''BSP plastic nut anywhere online and i needed it delivered- it stung me £17.. fine- needs must. It arrived in JCB yellow, not white as pictured and when i spoke to customer services they offered to ask the manufacturer about it as if it was the manufacturers fault so I gave up and painted the nut white. Fine- needs must. The final problem and the reason for this complaint is after 3 weeks of being passed through 4 departments asking for a VAT receipt/invoice I was told they wont give me one because i checked out as a guest on the website and therefore an invoice 'wasnt generated'. God forbid someone should have to 'generate' anything themselves- which they have refused. I spent longer asking for a receipt than it takes to write one. Wont be going back.

Showroom manager is very unprofessional and aggressive.

As a regular customer of the north devon branches, I must say, I am not sure how the staff are managing to remain good natured and helpful while under so much pressure! Andy and Tim in Barnstaple must be about to burst! Area managers need to sort it out!

Highly recommend Lanark!!! Dont go anywhere else. Professional, prompt and helpful. The guys there are the best.

Went to my local Wolsey with a broken bathtub waste washer. It had a lip on it. I was told you can’t get anything like that you’ll have to buy a complete pop up waste system and have it fitted. I was referred to the sales team who told me the same. No suggestion of what I could try instead.
I bought a flat washer the same size and leak now gone.
They obviously thought Joe Public would take their advice and buy a whole system.
I will not be using Wolsey anytime soon.

Ordered 2 nest thermostats on the 2nd of December, when I did the payment a message come straight on the screen "something went wrong,please try again" so I tried with a different card but the same message.
I checked my bank account straight away and surprise, they took my money twice!
I call them Tuesday 3rd of December at 8am in the morning, I had a chat with Grace and she said I will receive my money back by Friday 6th of December, but nothing happened. Friday 6th of December again I call them, I had a chat with Josh and he said the transactions are cancelled and I will receive my money back on Tuesday 10th of December, nothing happened!
From 3rd of December I am trying to receive my money back, £326.40×2 by sending them a lot of emails and call them every day.
Now we are in 13of December and I don't have my money back and of course no items!
I definitely no recommend them!
SCAM! Stay away!

Took one look at a tap cartridge and said we don’t have them or get them. Unless you get the name of the manufacturer, and even then probably can’t.
So I googled camera and found it on Amazon!!
I thought places like this would be first port of call for specialist parts.

Never again, just bought 2 x M15 brass nipples and 25mt coil of barrier pipe, should have checked price before purchase.
Wolseley price £58.72
For same at Screwfix/Toolstation
£34.94
Your company is ripping people off.

Ordered a heating controller to be picked up within 60 minutes.
3hours later still no email/text/info

Phoned the local branch, they don't know anything.

Cancelled my order using their online form
No response since 28 October
No sorry/ cancelled order info
No money refunded

I strongly do not recommend using Wolseley to anyone who values respect, fairness and honesty.

I had today 6.11.2024 at around 8:10 - 8:30 p.m. WOLSELEY lorry driver reg no KY71 CVN driving extremely close to the back of my van dazzling constantly his beam light and his lights on side of his roof truck forcing me to drive above allowable speed limit. He drove very closely to my car ( literally seating on my bumper ! ) for over 20 min constantly flashing and dazzling lights, driving very aggressively and competitively which caused distress to myself and other road users. This does not only represent a very dangerous driving but also bring a bad reputation to WOLSELEY company which logo is displayed and the driver negatively represent.
How this driver get away with this is unbelievable and reading previous reviews I am not alone with my observation !

This driver should be taken off the road !

The worst & most dangerous driver - travelling home at 10pm on the m1 motorway junction 10a southbound with a 4 year old and 10 week old baby on board, tailgated for some time by PN23 FED a haggered looking man wearing a flat cap and glasses kept flashing my vehicle to go faster even though there were reduced speeds of 50mph he kept flashing his lights and sounding his horn. Of course I had to drive with due care as I have such precious cargo on board. His attempts to ram us almost out of his way became scary and upset my 4 year old
Especially when he made constant attempts to undertake our vehicle getting closer to her side of the car. Even though the speedometer registered 50 he continued to push to go faster

Absolute lunatic of a driver should not be driving a mobility scooter let alone an articulated lorry. Will certainly end up killing or seriously injuring an innocent party one day. not the kind of representation you want behind the wheel promoting your business!!!
Have seen that this is not the first report of poor driving from someone on your fleet perhaps you should be more stringent when looking for lorry drivers to ensure they can read the road correctly and obey the speed limit.

As a Plumbing and Heating engineer with a trade account for over 15 years I'm very disappointed with this company. After trying to pay my trade account online numerous times, their system was not and still is not allowing me up to date information so I could not pay until I was able to visit a branch. So, fair enough, my credit facilities were put on hold until I paid which was 10 days ago. But my account is still on hold 10 days later. My payment doesn't show up on line but in branch there is no outstanding balance on my account. After contacting by phone, I have been redirected to a mobile number which is the credit controller who doesn't like to answer their phone. So unprofessional, I think my loyalty is finally running out with this company.

The customer services is not great, placed an order and paid 2 weeks ago, got an email confirming order placed and delivery on the 2nd October.
Called day before delivery due to be told the order has not been placed. Very annoyed as builder here to get the job done. Won’t use Wolseley again.

I worked for this company. I was betrayed after an accident which was not my fault was rewarded eventually by getting the sack! Unpaid while off work.
Therefore, I will never recommend this company!

I only wanted to click and collect some guttering on their website, but kept telling me only available for trade customers only. Gave up and went elsewhere, why do they make it so difficult to buy anything

Fantastic customer service at the Tamworth store so helpful and got what I needed straight away (I wasn’t sure what I needed but they sorted me out) thank you

After being given the run around by 3 other companies I ended up at your Pool Branch.
Wish I had gone there first what a brilliant Manager Louise is, no blag or brush off but has ordered my required parts. Wish I had known about this place before.
One of the other places tried to sell me a part that clearly did not match the original.(Wonder if it was because I was female.)
Please can Head office give the store a pat on the back.
I know lots of my female friends would go there!

Had a really positive experience dealing with Audrey Sutherland business account. She was extremely helpful and went above and beyond to provide information on products. Great communication on phone and email. All products were good quality and arrived on time. Thank you Audrey.