After realising our voucher was about to run out I sent an email to WonderDays (expecting to be told.. ‘sorry, you either book it or loose it’)..but not the case today..a lovely lady named Lizzie went... Ver mais
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Veja o que dizem as avaliações
Amazing customer service from Lizzie M! I had a issue with the expiry date on the voucher - something I had overlooked. I emailed and communicated with Lizzy M she was absolutely fantastic, she was so... Ver mais
I had to contact Wonder Days on a Monday early because on the previous Saturday I had ordered aand paid for a birthday gift voucher for my grandson but soon after placing the order I found that he ha... Ver mais
A empresa respondeu
I bought vouchers from the "Wonder Days" website. It turned out that the tracks near me weren't running any sessions in the coming days. I had purchased the vouchers as a birthday gift for my daughter... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!
Informações de contato
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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A great customer support experience
A great customer support experience. Lizzie has been absolutely brilliant, explaining with great clarity what was happening and how to proceed.
Lizzie even put the right item in my basket to exchange my voucher so I didn't have to find it myself.
Also a lot of flexibility with options offered and patience with my many questions and super slow replies. Couldn't possibly have been more helpful. Thank you Lizzie!

Resposta da WonderDays
Very helpful customer service team
Very helpful customer service team. The vouchers were sent out to me in person and made a great raffle prize for our event.

Resposta da WonderDays
Lizzie gave amazing customer service…
Lizzie gave amazing customer service with an issue we had, that was doen to us. She was professional, friendly, and went above and beyond.

Resposta da WonderDays
Excellent customer service extending…
Excellent customer service extending voucher life thank you Lizzie

Resposta da WonderDays
Great afternoon at the farm
I grew up on a farm in Fife, and there were Highland cows in the field by our house. I loved these big, gentle, beasties, but hadn't seen one up close for years. Until last weekend, when me and my grandson visited a farm a few miles away and got to feed, groom, and pet some gorgeous highlanders. It was just an ordinary farm, with some not so common animals, the highlanders of course, and llamas, alpacas, a Shetland pony, various rare breed sheep and lots of smaller animals and chickens, geese, etc. It was a brilliant afternoon out.

Resposta da WonderDays
Great experience with Wonder Days
We were given a Wonder Days experience as a gift. We realised the voucher had expired and so contacted Wonder Days in the hope that they could help.
Lizzie was amazing, she couldn’t have been more helpful and sorted the issue very efficiently.
She extended the voucher so that we had extra time to use it and was so pleasant to deal with.
We recommend this company and a big shout out to Lizzie who is a superstar!
Would certainly use Wonder Days in future.

Resposta da WonderDays
Delicious
We received a warm welcome. The bar was small and inviting and the cocktails tasted amazing

Resposta da WonderDays
Unavailable experience
I had an issue with booking an experience that had been purchased for me, as it was no longer available. Lizzie was extremely informative and helpful throughout the process, going above and beyond to resolve the issue. Her excellent customer service and willingness to help made the experience much smoother. Thank you, Lizzie!

Resposta da WonderDays
Excellent Customer Service provided by Lizzie
Lizzie, was keen to find out about the issue with the voucher and was very considerate in sorting out an appropriate solution.
Quick, polite and solution oriented, exactly what excellent customer service should look like.
Keep up the Great Work Lizzie.

Resposta da WonderDays
I have been dealing with Lizzie
I have been dealing with Lizzie, who has the most outstanding customer service skills iv come across in a long while, her comms are brilliant, and will go out of her way to help you. She is a real asset to this company and wish her all the success she deserves. Keep up the good work.

Resposta da WonderDays
WonderDays -British Ale Gift Box
British Ale Gift Box
Wonderdays were very helpful when we had an issue in activating the voucher and we have received the gift box. The beer/ale is of good quality but have to say I feel it is overpriced.

Resposta da WonderDays
What a massive con!!
What a massive con!!! I got a voucher for a driving experiance, hardly any days to book and if you booked a weekend extra £25 and £30 insurnace, then if you choose a good track £55 more. So thought I'd swap for a night away however can't use it in June July or August.
Don't be sucked in to this money scam, just book direct and save you money. So unspet.

Resposta da WonderDays
I spoke with Lizzie today who was…
I spoke with Lizzie today who was amazing! She got back to me very quickly and helped me find a solution! Thank you so much! 😊

Resposta da WonderDays
Great customer service
Great customer service!
I had made a mistake with regards to validating my vouchers due to miscommunication between myself and the person enjoying the experience with me. I emailed Wonderdays and it was dealt with quickly and efficiently by Lizzie M.

Resposta da WonderDays
Exceptional Customer Service and Genuine Compassion
I recently contacted WonderDays after realising that two gift vouchers my wife and I had received as a wedding present had unfortunately expired.
Earlier this year, my wife and I went through significant family-related health challenges, and understandably our focus shifted entirely to supporting our family throughout. As a result, many personal plans were put on hold, and it was only recently that I discovered the vouchers had expired.
I reached out to WonderDays to explain the situation, and Lizzie M from Customer Service could not have been more understanding and compassionate. She took the time to read my email, expressed genuine empathy for what our family has been going through, and kindly arranged for both vouchers to be reinstated and extended for a further three months. She even waived the usual admin fee as a goodwill gesture.
In a world where customer service can often feel impersonal, Lizzie's kindness, understanding, and willingness to help genuinely meant a great deal to us.
Thank you, Lizzie, and thank you WonderDays for such excellent customer service. We are very grateful and look forward to finally enjoying our experience together.

Resposta da WonderDays
Absolutely loved this experience as a…
Absolutely loved this experience as a huge lover of highland cows, it was perfect, highly recommend

Resposta da WonderDays
I was having trouble booking an…
I was having trouble booking an experience. I emailed and they help me with it. And in the end they made the booking for me as I was not that good with the Internet. Great customer service.

Resposta da WonderDays
Excellent customer service
I had trouble with trying to book with vouchers. I was phoned back the same day as I left a message, the agent- Lizzie was so helpful giving me clear instructions and even sending my forms for me.
Excellent customer service agent

Resposta da WonderDays
Great customer service! Definitely recommend!
Had an issue when booking our experience so emailed & called for help. Abi was amazing - professional, polite
and very friendly .
We got a swift response, explained the problem and she got it sorted very quickly so we could continue and get everything booked. Awesome customer service.
Can't wait to go now! Thank you so much!

Resposta da WonderDays
Amazing experience
Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Would highly recommend a visit, even if it is just to have a wander around the farm and view the other animals.

Resposta da WonderDays
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