Natalia was a pleasure to deal with, it’s a shame that only 5 stars are available to give, therefore here are another 5 to make 10! ⭐️⭐️⭐️⭐️⭐️
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Veja o que dizem as avaliações
Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Ver mais
A empresa respondeu
Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... Ver mais
A empresa respondeu
Wood and beyond have been really helpful in advising us on our order and choosing our flooring. Samples were much better quality than other ones we had! We also required delivery at short notice and t... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Informações de contato
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nice service in London showroom
Maria was very helpful with explaining the difference in flooring types, finishes and trends. Very pleased with her service and help.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Thank you Maria
Thank you Maria - very helpful and order placed! Cannot wait for my order to arrive
28 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Cheuk has been amazing to work with
Cheuk has been amazing to work with. He has given me invaluable advice on my flooring, and I'd highly reccomend this company for flooring.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
The service has been excellent from…
The service has been excellent from start to finish. I ordered several samples, all of which were delivered the very next day, which was really impressive. I also exchanged emails with Maria about my requirements, and she was incredibly helpful, knowledgeable and responsive throughout.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
The staff are extremely helpful at Wood…
The staff are extremely helpful at Wood and Beyond - always willing to share advice and flex, where possible, to meet your needs.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
My second order with Wood & Beyond
I placed my second big order with Wood & Beyond very quickly. The policy is very clear and gives me enough flexibility and time to amend it if needed. Really appreciate the assistance I got in store and over the phone.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Lucky to find a local shop…
I was lucky to find a local shop selling engineered wood flooring. The lady in the shop was knowledgeable and helpful. They had nice big flooring samples to show and smaller ones to take with you. I contacted them afterwards to query things and was provided helpful answers
18 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Resposta da Woodandbeyond
Thank you for taking the time to leave us your review.
Really helpful and efficient service…
Really helpful and efficient service from Cheuk and the sample arrived promptly. The product looks fantastic, just what we wanted. Can't wait to see the floor all finished.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for taking the time to leave us your review.
We are delighted to hear that you were happy with both our products and the service provided. Customer satisfaction is extremely important to us, and it is always rewarding to know that our efforts are appreciated.
We look forward to welcoming you again in the future and assisting you with any upcoming projects.
Definitely recommend!
Wood and beyond have been really helpful in advising us on our order and choosing our flooring. Samples were much better quality than other ones we had! We also required delivery at short notice and they have been great in organising this for us. Cheuk has been fantastic! Can’t wait to receive our order!
21 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Secured Promo over the phone
Ordered samples and were arriving after the promo was due to end. I called up and Cheuk-Lee Liu said I could secure the promo with a £50 deposit. Samples now arrived so will be placing an order without missing out on the promo. Good service.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Great experience
Great experience, really helpful and quick to reply. Offered us a price that I was happy with. Offering free samples is great too
20 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Outstanding products
Outstanding products, service and price
20 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your positive feedback.
Great customer service quality product…
Great customer service quality product and smooth communication
18 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for taking take to review our services. We appreciate.
Resposta da Woodandbeyond
We truly appreciate your support and hope you enjoy your new flooring!
Good first impressions
Not received flooring yet, but excellent customer service so far
18 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your kind review! We’re delighted to hear that your first experience with Wood and Beyond has been a positive one. We hope everything continues to go smoothly with your order and that you’ll be just as pleased when your new flooring arrives. Thank you for choosing us!
Excellent customer service
After an unexpected problem with my delivery date, Natalia was extremely helpful and provided an alternative but similar product, with lots of extra pictures etc , which enabled me to make a change to my order within the time frame I needed, and i await a delivery next week, which is great. Thank you very good customer service
18 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you very much for your kind words. We’re sorry that there was an unexpected change to your original delivery date, but we’re delighted that our team was able to help find a suitable alternative and provide the information and pictures you needed to make a quick decision. We’re glad we could find a solution within your timeframe and hope your delivery next week goes perfectly. Thank you for choosing Wood and Beyond!
Very helpful Team and patient with us…
Very helpful Team and patient with us as we tried to choose the flooring that was perfect for our house. Thanks for making it easy ! Great prices too !
9 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for your wonderful review! We’re so pleased our team could help you find the flooring that was right for your home and make the process easier for you. It’s fantastic to hear you were happy with our prices too. We really appreciate you choosing Wood and Beyond and hope you love your new floor!
Absolutely terrible customer service…
Absolutely terrible customer service for the delivery of damaged goods. Given I've renovated the whole of the house this is the first purchase I w and issues with trying to resolve and still have no solution. Most likely ha ing to go down the small claims route as they refused to replace or refund the damage product and only offers 25% of the value as a "gesture of good will" Yes plenty of happy customers some how but be warned if your get damage on delivery they'll do nothing to resolve it for you.
6 de junho de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your disappointment.
We have been discussing this matter with you since you first contacted us by email in June, and we have been trying to address your concerns based on the information and photographs provided based on the information and evidence available to us.
Based on the provided pictures, we could see only a few planks with relatively minor damage, and we immediately offer you refund for this damage planks .
Great and efficient communication
Great and efficient communication so far. Website well laid out and sample delivery is prompt.
Have placed an order now and will see how the delivery process is like.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Woodandbeyond
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found our communication efficient and our website easy to use, and that your samples arrived promptly. We really appreciate you choosing Wood and Beyond and hope the delivery process goes just as smoothly. We look forward to hearing what you think of your new flooring!
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