WPA Avaliações 

5.922
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We have been looked after by WPA for 10 years or more. We have our own account manager (Jane) who is very helpful with advice about the policy and any renewal information we may want to discuss. I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been with WPA since 2009 and genuinely think they are one of the best companies I have ever interacted with. The service they provide is exceptional, the pricing is reasonable and the peopl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Richard and Sue Pinker at Innstone Health were so professional from start to finish- Sue went through everything on a call so I was fully sighted on the policy we were taking and also spoke to my fami... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What makes WPA different? Real humans at the end of a line that doesn't have 20 different 'press number x,y,z' options. Real human compassion combined with efficient, effective business process... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Plano de Saúde
  2. Agência de seguro odontológico
  3. Companhia de seguros

Sobre WPA

Escrito pela empresa

At WPA, we are proud to provide award-winning health insurance to individuals and families, small and medium sized companies all the way up to international corporations. We have been putting our members first since 1901, treating them as we would wish to be treated ourselves.

Our staff provide outstanding customer service, recognised with many national awards, including Which? Recommended Provider of Private Medical Insurance 2023, 2024 & 2026 alongside Most Trusted recognition from Fairer Finance in Autumn 2025 and Autumn 2026.

Our website and app provide quick access to making a claim, booking a private GP consultation and allowing members to keep up to date with policy benefits and messages. A raft of health and medical information is also available in our News and Health & Wellbeing hubs for customers and the public to access.

Personal Health Insurance Business Health Insurance Dental Insurance Health Cash Plan Health & Wellbeing About WPA

Informações de contato

  • Rivergate House, Blackbrook Park, TA1 2PE, Taunton, Reino Unido

  • www.wpa.org.uk

4,7

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(5.922)

1.459 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The time was right

At 59, fit and healthy and heading towards retirement, I wanted to get decent health insurance in place.

I chose WPA and dealt with John, who was excellent. Rather than just offering me a standard package, he helped tailor and structure the cover around what I actually needed and what was important to me.

Friendly, straightforward, no hard sell and very easy to deal with. I came away feeling I’d got the right cover for me at this stage of life. Very pleased. Thanks John.

6 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good afternoon Gavin, and thank you for your review. We'll be sure to pass your feedback on to John for you - and welcome on board! All the best, WPA

Avaliado com 5 de um total de 5 estrelas

I had gallbladder surgery last year

I had gallbladder surgery last year, and WPA were incredibly helpful throughout the whole process. When things became a little hectic and confusing, Kate was my main point of contact, and she was always there to explain how the insurance worked, what was covered, and how much I needed to pay from my end while WPA covered the rest.

A year later, I unexpectedly received an invoice from one of the anaesthetists involved in my surgery. Once again, Kate was able to step in, guide me through the process, and help get everything sorted.

Overall, I’ve had a wonderful experience with WPA. The level of support, communication and reassurance I received throughout the process made what could have been a stressful experience much easier. I’m very grateful for the help I received, particularly from Kate.

25 de agosto de 2026
Avaliação não solicitada
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Resposta da WPA

Good afternoon, and many thanks for your feedback. We are so glad to hear that Kate was so helpful, and that you've consistently had such positive experiences with us. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Wonderful Service

I have been with WPA for 6 years & I am always very pleased with their service. The app is easy to use, payments for dentist, optician etc are processed quickly. For larger issues the staff are really helpful & I like the fact I can speak directly to my healthcare partner Frank Coelho, who is invaluable. Thank you WPA, I highly recommend you to friends & family.

21 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good afternoon Lori. We're really glad to hear that you've had such a good experience over the years with both WPA and Frank. Thanks for taking the time to let us know. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Straight forward process for claiming…

Straight forward process for claiming cost for new glasses. Upload photos of receipts and prescription using the WPA app. Money in bank account within 5 days of making claim.

15 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good afternoon Jason, and thanks for your review. We're glad to hear that you've enjoyed a smooth claiming experience with us. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

I've been with WPA for 2-3 years and I…

I've been with WPA for 2-3 years and I am going to continue.
things that you should know is that unlike many insurances, they don't do nasty tricks when you submit a claim. Their support is very helpful and useful, both on email and phone.
basically what you expect from an insurance.

the thing that they should know, is the website needs some investment, it is not easy to navigate. the page with doctors and practitioners listed is out dated, and a couple of other things

24 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good afternoon Parham, and thanks for your review. We're glad to hear that you have had some positive experiences with us, but we'd also like to acknowledge your feedback on the website, and note we will take these issues forward. Kind regards, WPA

Avaliado com 5 de um total de 5 estrelas

Outstanding service

I've been a client of WPA for more than eight years, and the staff have always taken the time to understand my needs, answer my questions, and provide support whenever required. Over the years, I've experienced a number of medical challenges, and without the support of WPA, I don't believe I would have been able to make the progress and achieve the positive outcomes that I have. WPA has consistently provided outstanding customer service, and I wouldn't hesitate to recommend them. A great company with excellent service.

25 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning Polly, and thanks for your kind review. We are delighted to hear that you have had such consistently positive experiences with us over the years. All the best, WPA

Avaliado com 5 de um total de 5 estrelas

Thank you Sophie for superb service and…

Thank you Sophie for superb service and making me aware of the additional benefits available on my scheme. Very efficient and personable too!

24 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning, and many thanks for your kind review. We're delighted to hear you had such a good experience; we'll be sure to pass your feedback on to Sophie for you. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Lucy at WPA was so helpful efficient…

Lucy at WPA was so helpful efficient and dealt with my issue immediately! Amazing service !! Well done!

24 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good afternoon Charlotte, and thanks very much for your review. We are really glad to hear that Lucy was so helpful, and that you had such a good experience with us. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Superb Service

I have dealt with WPA previously and if anything their service has improved. Faultless. Thank you.

24 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good afternoon Kim, and thanks for your 5-star review! We're delighted to hear that you have had another good experience with us. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Efficient and friendly service

Efficient and friendly service. Clear explanation of process.

24 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good afternoon Derek, and thanks for your review. We're really glad to hear that you have had such a good experience with us. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Easy yo use app

Easy yo use app - data provided immediately and payments to customers are made in a few days. Excellent service

12 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning Liz, and thanks for your review. We're really glad to hear that you have enjoyed a smooth claiming experience with us. All the best, WPA

Avaliado com 5 de um total de 5 estrelas

WPA is an outstanding company

WPA is an outstanding company, and their healthcare app is absolutely brilliant—so easy to use and incredibly convenient.
I have never had any issues with my claims; they are always processed and paid without any hassle. It gives me the freedom and flexibility to book appointments when I need them, which is fantastic.
The whole service takes away so much of the stress and makes accessing healthcare simple and straightforward. I would highly recommend WPA to anyone looking for excellent healthcare cover and a service they can rely on.

21 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning Adam, and thanks very much for your review. We're delighted to hear you have had such a good experience from start to finish. All the best, WPA

Avaliado com 4 de um total de 5 estrelas

Erin was very professional and made it…

Erin was very professional and made it an easy process

20 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning, and thanks for your review. We're really glad to hear that you have had such a good experience and that Erin was so helpful. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

They Go The Extra Mile

I have used WPA on a number of occasions and have found the Staff very helpful and well informed.
They speak very clearly on the telephone and have great patience.
Their service is par excellence, they authorise required
Health Procedures quickly giving confidence to the patient involved

21 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning, and thanks for your review. We're delighted to hear that you had such a good experience with us. All the best, WPA

Avaliado com 5 de um total de 5 estrelas

I’ve been with WPA for YEARS and always…

I’ve been with WPA for YEARS and always had fantastic service.
There have been a few issues with a recent claim and Tyler & Lucy in the claims team have been fantastic at trying to sort it as quickly as possible. Both very reassuring and quick to help. I wouldn’t hesitate to put them on a team of mine!

20 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning Georgia-Rose! Thanks for your kind review - we'll be sure to pass it on to Tyler and Lucy for you. Kind regards, WPA

Avaliado com 5 de um total de 5 estrelas

Very happy with WPA

Very happy with WPA. Staff are excellent and well trained

17 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning Gerry, and thanks very much for your 5-star review! Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Quick and easy to manage my questions…

Quick and easy to manage my questions and forthcoming appointment. Good communication, I had no concerns.

20 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning Philip, and thanks for your review. We're delighted to hear that you have had such a positive experience with us. Best wishes, WPA

Avaliado com 5 de um total de 5 estrelas

Been with WPA for a few years now

Been with WPA for a few years now, never had any issues with requests or payout for using services within the policy. The GP function has always been easy to book online and time convenient for me. Had referrals to services which have always been done swiftly. Wouldn't go with anyone else now.

18 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Good morning Samantha. We're really glad to hear that you have consistently had such a good experience with us; thanks for taking the time to let us know. Best wishes, WPA

Avaliado com 1 de um total de 5 estrelas

WORST HEALTH INSURERS EVER YOU BETTER…

WORST HEALTH INSURERS EVER YOU BETTER OFF PRAYING TO THE MOON TO GET THEM TO COVER ANYHTING ABSOLUTELY RUBBISH everytime try to claim they find a way to say NO! GOODLUCK id your with WPA

20 de agosto de 2026
Avaliação não solicitada
logotipo da WPA

Resposta da WPA

Dear Belinda, We are sorry to hear that your experience has not been a positive one. We would welcome the opportunity to discuss this with you and will contact you shortly. Kind regards, WPA

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