We have been looked after by WPA for 10 years or more. We have our own account manager (Jane) who is very helpful with advice about the policy and any renewal information we may want to discuss. I... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We have been looked after by WPA for 10 years or more. We have our own account manager (Jane) who is very helpful with advice about the policy and any renewal information we may want to discuss. I... Ver mais
A empresa respondeu
I have been with WPA since 2009 and genuinely think they are one of the best companies I have ever interacted with. The service they provide is exceptional, the pricing is reasonable and the peopl... Ver mais
A empresa respondeu
Richard and Sue Pinker at Innstone Health were so professional from start to finish- Sue went through everything on a call so I was fully sighted on the policy we were taking and also spoke to my fami... Ver mais
A empresa respondeu
What makes WPA different? Real humans at the end of a line that doesn't have 20 different 'press number x,y,z' options. Real human compassion combined with efficient, effective business process... Ver mais
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Escrito pela empresa
At WPA, we are proud to provide award-winning health insurance to individuals and families, small and medium sized companies all the way up to international corporations. We have been putting our members first since 1901, treating them as we would wish to be treated ourselves.
Our staff provide outstanding customer service, recognised with many national awards, including Which? Recommended Provider of Private Medical Insurance 2023, 2024 & 2026 alongside Most Trusted recognition from Fairer Finance in Autumn 2025 and Autumn 2026.
Our website and app provide quick access to making a claim, booking a private GP consultation and allowing members to keep up to date with policy benefits and messages. A raft of health and medical information is also available in our News and Health & Wellbeing hubs for customers and the public to access.
Personal Health Insurance Business Health Insurance Dental Insurance Health Cash Plan Health & Wellbeing About WPARivergate House, Blackbrook Park, TA1 2PE, Taunton, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
At 59, fit and healthy and heading towards retirement, I wanted to get decent health insurance in place.
I chose WPA and dealt with John, who was excellent. Rather than just offering me a standard package, he helped tailor and structure the cover around what I actually needed and what was important to me.
Friendly, straightforward, no hard sell and very easy to deal with. I came away feeling I’d got the right cover for me at this stage of life. Very pleased. Thanks John.

Resposta da WPA
I had gallbladder surgery last year, and WPA were incredibly helpful throughout the whole process. When things became a little hectic and confusing, Kate was my main point of contact, and she was always there to explain how the insurance worked, what was covered, and how much I needed to pay from my end while WPA covered the rest.
A year later, I unexpectedly received an invoice from one of the anaesthetists involved in my surgery. Once again, Kate was able to step in, guide me through the process, and help get everything sorted.
Overall, I’ve had a wonderful experience with WPA. The level of support, communication and reassurance I received throughout the process made what could have been a stressful experience much easier. I’m very grateful for the help I received, particularly from Kate.

Resposta da WPA
I have been with WPA for 6 years & I am always very pleased with their service. The app is easy to use, payments for dentist, optician etc are processed quickly. For larger issues the staff are really helpful & I like the fact I can speak directly to my healthcare partner Frank Coelho, who is invaluable. Thank you WPA, I highly recommend you to friends & family.

Resposta da WPA
Straight forward process for claiming cost for new glasses. Upload photos of receipts and prescription using the WPA app. Money in bank account within 5 days of making claim.

Resposta da WPA
I've been with WPA for 2-3 years and I am going to continue.
things that you should know is that unlike many insurances, they don't do nasty tricks when you submit a claim. Their support is very helpful and useful, both on email and phone.
basically what you expect from an insurance.
the thing that they should know, is the website needs some investment, it is not easy to navigate. the page with doctors and practitioners listed is out dated, and a couple of other things

Resposta da WPA
I've been a client of WPA for more than eight years, and the staff have always taken the time to understand my needs, answer my questions, and provide support whenever required. Over the years, I've experienced a number of medical challenges, and without the support of WPA, I don't believe I would have been able to make the progress and achieve the positive outcomes that I have. WPA has consistently provided outstanding customer service, and I wouldn't hesitate to recommend them. A great company with excellent service.

Resposta da WPA
Thank you Sophie for superb service and making me aware of the additional benefits available on my scheme. Very efficient and personable too!

Resposta da WPA
Lucy at WPA was so helpful efficient and dealt with my issue immediately! Amazing service !! Well done!

Resposta da WPA
I have dealt with WPA previously and if anything their service has improved. Faultless. Thank you.

Resposta da WPA
Efficient and friendly service. Clear explanation of process.

Resposta da WPA
Easy yo use app - data provided immediately and payments to customers are made in a few days. Excellent service

Resposta da WPA
WPA is an outstanding company, and their healthcare app is absolutely brilliant—so easy to use and incredibly convenient.
I have never had any issues with my claims; they are always processed and paid without any hassle. It gives me the freedom and flexibility to book appointments when I need them, which is fantastic.
The whole service takes away so much of the stress and makes accessing healthcare simple and straightforward. I would highly recommend WPA to anyone looking for excellent healthcare cover and a service they can rely on.

Resposta da WPA
Erin was very professional and made it an easy process

Resposta da WPA
I have used WPA on a number of occasions and have found the Staff very helpful and well informed.
They speak very clearly on the telephone and have great patience.
Their service is par excellence, they authorise required
Health Procedures quickly giving confidence to the patient involved

Resposta da WPA
I’ve been with WPA for YEARS and always had fantastic service.
There have been a few issues with a recent claim and Tyler & Lucy in the claims team have been fantastic at trying to sort it as quickly as possible. Both very reassuring and quick to help. I wouldn’t hesitate to put them on a team of mine!

Resposta da WPA
Very happy with WPA. Staff are excellent and well trained

Resposta da WPA
Quick and easy to manage my questions and forthcoming appointment. Good communication, I had no concerns.

Resposta da WPA
Been with WPA for a few years now, never had any issues with requests or payout for using services within the policy. The GP function has always been easy to book online and time convenient for me. Had referrals to services which have always been done swiftly. Wouldn't go with anyone else now.

Resposta da WPA
WORST HEALTH INSURERS EVER YOU BETTER OFF PRAYING TO THE MOON TO GET THEM TO COVER ANYHTING ABSOLUTELY RUBBISH everytime try to claim they find a way to say NO! GOODLUCK id your with WPA

Resposta da WPA
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