Assembly manual to vague, an easier item numbering system used. The use of the pallet being supported by parts used from other types of shed misleading. labels missing of bags and parts. Door head cl... Ver mais
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Veja o que dizem as avaliações
Delivery was excellent. We put the 10x6 shed up in side the 12 hours that was mentioned but there was 3 of us not 2. Construction was straight forward once we identified all the parts, nothing was too... Ver mais
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Yardmaster make a very good shed at the price mark. They require no on going maintenance, they are aesthetically pleasing, weather and rodent proof. Easy and fast to assemble. The oldest yardmaster s... Ver mais
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Having put up a variety of sheds, wooden, plastic and metal this by far is the worst. The instructions are absolutely garbage. I’m a skilled professional heating engineer and a bit better than your av... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
YardMaster International. Manufacturers of quality metal garden sheds & garages. Each has a guarantee of up to 15 years. Home delivery available.
Informações de contato
Reino Unido
- www.yardmasterstore.com
3,3
Bom
314 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 69% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
excellent service
10 de junho de 2026
Resposta da YardMaster International
Thank you for your fantastic review! We’re delighted to hear that you were happy with the service you received from Yardmaster. Your feedback is greatly appreciated, and we hope you enjoy your new garden shed for many years to come. Thank you for choosing Yardmaster!
Just an overall poor experience
Just an overall poor experience. Delivery came a day late with no update or notification from delivery company. When queried with the delivery company their customer service was less than desirable. The product itself is flimsy thin metal where very little aligns properly. Built a few of these before and never encountered the problems we did with this. 2 people 3 full days to complete while having to make our own holes as things just simply didn’t align. Poor build instructions and Such poor quality hopefully it lasts
1 de julho de 2026
Resposta da YardMaster International
We’re very sorry to hear that you had such a disappointing experience with your Yardmaster shed. We completely understand how frustrating it must have been to wait for a delivery that arrived a day late without any communication, particularly when the delivery company’s response to your enquiry was not helpful. This is certainly not the level of service we expect our customers to receive. We will be in touch with our carrier to see what happened, and make them aware of your experience.
We’re also concerned to hear about the difficulties you experienced during assembly. While our sheds are designed to be assembled by two people, having to spend three full days assembling the shed and make additional holes due to alignment issues is clearly not the experience we want for our customers. We’re continually working to improve both our manufacturing tolerances and assembly instructions, so your feedback is genuinely valuable.
We’re sorry that you were left questioning the quality and longevity of your shed. Our Yardmaster sheds are manufactured from galvanised steel and are designed to provide many years of use, backed by our warranty.
Thank you for taking the time to provide your feedback.
Instructions are poor could be improved by better definition of parts
Instructions are poor could be improved by better definition of parts with arrows / leader lines from part to its number and correct location of leader lines, the door assembly diagrams are better than other areas, could be improved with a few days in design office revamping instructions to make clearer and more precise. Some parts were showing rusty edges caused by damage to part
2 de junho de 2026
Resposta da YardMaster International
Thank you for taking the time to leave such detailed feedback.
We're sorry to hear that you found certain sections of the assembly instructions unclear. We really appreciate your constructive suggestions regarding the use of arrows, leader lines, and improved part identification, and we'll be sure to share these comments with our product development team as we continually look for ways to improve our instruction manuals.
We're also sorry to hear that some parts arrived with damaged edges showing signs of rust. While our galvanized steel panels are designed to resist corrosion, damage during transit can occasionally expose the edges. If you haven't already contacted us, our customer service team would be happy to assist with replacement parts where required.
We value your feedback, as it helps us improve both our products and the overall customer experience. Thank you again for choosing Yardmaster.
I ordered a metal shed 6 weeks ago
I ordered a metal shed 6 weeks ago. The shed was delivered, minus the floor! I have tried to contact Yardmaster but they appear to be closed! Getting nowhere fast.
1 de junho de 2026
Avaliação não solicitada
Resposta da YardMaster International
Hi, we're very sorry to hear about your experience and apologise for the frustration this has caused.
Our sheds are supplied without a floor as standard, unless a floor kit is specifically included with the model purchased. If you were expecting a floor or believe an item is missing from your order, we'd be happy to look into this for you.
Please contact our customer service team with your order details, and we'll investigate the issue and work to resolve it as quickly as possible. We appreciate your patience and the opportunity to put things right.
Resposta da YardMaster International
Hello Ian,
Thank you for your great 5-star review! We're delighted to hear you're pleased with your Yardmaster metal garden shed and that you found the assembly instructions easy to follow. We really appreciate your feedback and hope you enjoy your new shed for many years to come!
Resposta da YardMaster International
Hello Michele,
Thank you for your fantastic 5-star review! We're so pleased to hear you're happy with both your Yardmaster metal garden shed and the service you received. Your kind words mean a lot to us. We hope you enjoy your new shed for many years to come!
Excellent communication
Excellent communication, I ordered 13 x 10 metal shed, instructions were thorough and well thought out , very happy with quality
3 de junho de 2026
Resposta da YardMaster International
Hello Mark,
Thank you for your wonderful 5-star review! We're delighted to hear you were pleased with the communication throughout your order and that you found the assembly instructions clear and well thought out. It's especially great to know you're happy with the quality of your 13 x 10 Yardmaster metal shed. We really appreciate your feedback and hope you enjoy your new shed for many years to come!
The delivery of the shed was on the…
The delivery of the shed was on the date that was given on payment. I had to contact them by phone for a query and answered on second ring. My query was immediately dealt with and I was given a full explanation and directions to deal with my problem. Five stars for shed and five stars for customer service.
19 de maio de 2026
Resposta da YardMaster International
Thank you so much for your fantastic 5-star review! We're delighted to hear that your shed was delivered as scheduled and that our customer service team was able to answer your query quickly and provide the support you needed. It's great to know you're happy with both your Yardmaster shed and the service you received. We really appreciate you taking the time to share your experience, and we hope you enjoy your shed for many years to come!
ORDER FROM HERE IF YOU LIKE DAMAGED SHEDS
Ordered a shed for £450, first one arrived in 2 days but it was badly damaged and took them two weeks two provide me with a new one only for it to be damaged in nearly an identical way
Customer service is awful I was nothing but calm and polite and their representatives do nothing but scream and shout and talk over you, seems they take complaints super personally
The shed was dented and scratched all over, their only solution was to offer touch up paint or a full refund.
They specifically said we can't send replacement parts as they will also get damaged in transit, so the company openly admits it cannot deliver sheds without damaging them
In my opinion the sheds are poorly packed, it came in two 60kg boxes, all the metal parts just lose in the box with no polystyrene or bubble wrap or anything to protect them at all so of course they will get damaged no matter what
Its a shame because on paper these seem really good but the reality is they're packed poorly to the point where damage in transit is inevitable and customer service is not helpful at all
12 de junho de 2026
Avaliação não solicitada
Very curt customer service admitting…
Very curt customer service admitting false claims on their website. Would not deal with them
29 de junho de 2026
Avaliação não solicitada
Resposta da YardMaster International
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We always aim to provide accurate product information and courteous customer service. If any information on our website was unclear or incorrect, we appreciate it being brought to our attention and will review it carefully. We're also sorry if our communication came across as curt, as that is never our intention.
Thank you for your feedback. We value all customer feedback
Brought the 86 Yard Pro from Yardmaster…
Brought the 86 Yard Pro from Yardmaster and I can't believe how good this shed is. I was a bit hesitant to due to cost, but now the it is built, I can easily see this shed lasting in my garden for 20+ years. It is so much more sturdy than I expected and the heavy, reinforced lockable door and frame means I don't have to worry about any security issues. I know all garden equipment will be safe in this shed. It was also surprisingly easy to build. It is definitely a two person job, but since the door was already pre-fitted to the frame, it meant the more complicated aspect most garden sheds (the door) was already complete. This made life so much more simple as all we had to do was shed frame, screw in the wall panels and then add the roof. Money well spent in my opinion. Could have went for a cheaper one, but would I feel confident it lasting many years? Probably not. This is a great shed!!!!
10 de junho de 2026
Avaliação não solicitada
Resposta da YardMaster International
Thank you for taking the time to share such a detailed review of your 86 Yard Pro shed.
We're delighted to hear that the quality, strength, and security of the shed have exceeded your expectations. The reinforced, lockable door and robust construction are designed to provide long-term peace of mind, so it's great to know you feel confident storing your garden equipment safely.
It's also fantastic to hear that the installation process was straightforward. The pre-fitted door is a feature we specifically include to make assembly easier, so we're pleased it helped simplify the build.
We understand that investing in a premium shed is an important decision, and we're thrilled that you feel the durability and quality make it money well spent. Hearing that you can see the shed lasting for 20+ years is exactly what we aim for.
Thank you again for choosing Yardmaster and for your recommendation. We hope you enjoy your new shed for many years to come.
The shed itself is fine and so far…
The shed itself is fine and so far seems good for its purpose. However the delivery was chronic. First off the box for the floor pack was wide open and we weren't sure if it had all arrived. Secondly, several parts of the shed were delivered damaged. We didn't know this until we were un boxing and marking off the contents as we were ready to build. Customer service was excellent, no arguments at all, everything was either replaced or sent on. But this still delayed our plans considerably and thus we missed having it built in time for it's planned event. Very complicated to erect. Took 2 of us 3.5 days.
25 de maio de 2026
Resposta da YardMaster International
Thank you for taking the time to leave your review. We're pleased to hear that you're happy with the shed itself and that our customer service team was able to resolve the issues with the damaged parts quickly and without any hassle.
That said, we're very sorry that the condition of the delivery and the resulting delays affected your plans. We understand how frustrating it must have been to discover damaged components just as you were ready to begin assembly, especially when it meant missing your intended deadline. We will raise this with our carrier to try and ascertain why your shed arrived in the condition it did. This should not be the way our products are delivered.
We also appreciate your feedback regarding the assembly process. We'll continue to review customer feedback to see where we can improve both our packaging and the overall experience.
Thank you again for your patience and for choosing Yardmaster. We hope your shed serves you well for many years to come.
Excellent company
Excellent company. Shed is perfect and 15 yr guarantee is excellent
25 de maio de 2026
Resposta da YardMaster International
Hello Mary, thank you for your wonderful feedback. We're delighted to hear that you're pleased with your Yardmaster metal garden shed and that it has met your expectations. It's great to know that the 15-year guarantee gives you added confidence in your purchase. We appreciate you taking the time to share your experience and thank you for choosing Yardmaster.
Yard master “delux” metal pente shed
It all arrived in 1 heavy box. I did quite a bit of research before buying and this looked reasonable quality at reasonable price. Putting it together is definitely a 2 person box. Most of the pre-drilled holes match for the screws and bolts. My main beef with the shed is the door mechanism. The doors do not slide easily at all and no matter what I do there is a gap between the sliding doors. If you put a lock on the doors it does force the doors tightly shut. It does appear to be waterproof except where the doors meet. I’m not sure I would by it again because of the door mechanism
20 de junho de 2026
Avaliação não solicitada
Resposta da YardMaster International
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found the shed to be good value for money and that it appears to be waterproof overall.
We appreciate your comments regarding assembly and agree that having two people for installation makes the process much easier. We're sorry to hear that you've experienced difficulties with the sliding doors. Proper door alignment can sometimes be affected during assembly. Some useful things to check, is that the door slider part number 6071 is fitted the correct way round. The pins in 6071 need to be facing in towards the middle for each pair otherwise the door slider will bind on the track. Another useful thing to check is to make sure the plastic door slider (6071) is not fully inserted into the door track part number 603.63. It should be half in and half out and running on the edge. A touch of oil and grease also helps with the door mechanism.
If you haven't already, please contact our customer support team at 028 7962 8270 or at info@yardmaster.co.uk with photos of the door alignment, as they will be able to offer you further assistance and we will get this issue sorted for you.
Thank you again for your honest review and for highlighting both the positive aspects and the areas where we can do better.
Great service 👍
Recently got my shed for my new garden. Exactly what I need, does the job!
Great service too, highly recommend 👍
9 de junho de 2026
Avaliação não solicitada
Resposta da YardMaster International
Thank you for your fantastic review! We're delighted to hear that your new Yardmaster shed is exactly what you needed for your garden and that you're happy with both the product and the service you received.
Your recommendation means a lot to us, and we hope you enjoy your shed for many years to come. If there's ever anything else we can help with, please don't hesitate to get in touch.
Thanks again for choosing Yardmaster!
Timely delivery
19 de maio de 2026
Resposta da YardMaster International
Thank you for your review. We're pleased to hear that your order was delivered on time. Providing a reliable and efficient service is very important to us, and we appreciate you taking the time to share your feedback. Thank you for choosing Yardmaster.
ordering replacement sheets handles was…
ordering replacement sheets handles was quick and easy.
the items were delivered within days and quicker than expected.
all in all a great service
12 de maio de 2026
Resposta da YardMaster International
Thank you for your positive feedback. We're delighted to hear that ordering your replacement sheets and handles was quick and easy, and that your items arrived even sooner than expected. Providing a fast, efficient service is something we strive for, so it's great to know we met your expectations. We appreciate your support and thank you for choosing Yardmaster.
Overall I am pleased with the shed but…
Overall I am pleased with the shed but the instructions were not specific to our model as there were a couple of bits not related to to the shed. However we got there in the end .
9 de maio de 2026
Resposta da YardMaster International
Thank you for your feedback. We're pleased to hear that you're happy with your shed overall. We appreciate your comments regarding the instructions and apologise for any confusion caused by the inclusion of information that wasn't relevant to your specific model. Your feedback is valuable and will help us improve our assembly guides going forward. We're glad you were able to complete the installation successfully and hope you enjoy your shed for many years to come.
Great service
Great service
Gentleman even rang to make sure he was delivering the shed to the right house
12 de maio de 2026
Resposta da YardMaster International
Thank you for your kind review. We're delighted to hear that you were happy with the service. We always aim to provide a smooth delivery experience, and we're pleased that the driver took the time to call and ensure the shed was being delivered to the correct address. We appreciate your feedback and thank you for choosing us.
Resposta da YardMaster International
Thank you for your positive review.
We're delighted to hear that you found the shed to be great value for money and were pleased with its quality. It's also great to know that everything required for assembly was included, helping to make the build process as straightforward as possible.
We appreciate you taking the time to share your experience and hope you enjoy your new shed for many years to come.
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