Yorkshire Building Society Avaliações 

Staff followed up by email text and phone. As new customer to Yorkshire Building Society, this was such a welcoming reception from the staff. Thank you

Decent provider, nice that it's local

Punctual, pleasant and efficient.

Apart from initial good interactions with YBS staff when first applying the customer service has been awful, passed over to their appointed conveyancer who have been slow and extremely unhelpful during the process of remortgaging to redeem my help to buy loan. Absolutely no contact from YBS themselves during this latter stage. Not sure about a standard mortgage application but I would not recommend them for help to buy applications.

The person who served me was very knowledgeable and helpful

Had a chat with one of the staff about investments and they were both friendly and helpful.

Very effective system, easy to navigate

Brilliant building society easy to use app and transfers. Overall very happy customer

Although a long online process, which is to be expected, I didn't find out what was required until the process had begun, so a list of requirements upfront would have been helpful. Then again, maybe I just missed it. I'm not very tech savvy so the end result was a triumph for me.

My initial experience of setting up my remortgage with Rory and the team has been brilliant, but since the offset mortgage has completed all customer service contact has been terrible.

I have been trying to chase up my additional offset account application and my dad’s offset plus application. Each time someone says they will look into it and call me back. No one has called me back and the accounts have not been opened. It seems that the paperwork has been lost. No one wants to proactively do anything. The forms were sent and received on 29th July. Mortgage opened 28th August but still no addition offset account opened. I have raised a formal complaint now, but at the moment I have just received random emails and texts saying the complaint is being looked into. How difficult is it just to open the accounts I have requested using the process you have to use for these accounts.

Keeping it simple and I had a pass book all I wanted to see in my hand with out logging in to something

The whole process of opening an account with them was extremely easy and a couple of times I've contacted the help desk they have been so good

New ISA account easily set up, so nothing further to add at this stage.

Opened a savings account with YBS as they offer excellent rates. It was also so nice to go into a physical branch, talk to real (friendly and knowledgeable) people in a world that is all impersonal chatbots and call centres. A hark back to a more personal, community focused world. The branch I delt with was in Haywards Heath....I hope it stays open!

A lovely branch in Wetherby.
The staff member was very friendly, and quickly processed the opening of my savings account.
She discussed all the relevant points and emailed me the information for future reference.
I am a happy customer.
I can either manage my account in branch or online too which gives me the best of both worlds.
I am pleased there is still an open branch of this building society in my local town.

really easy to navigate and deal with Thank You

Although I am not good with computers, I was able to use the YBS website fairly eagerly, and each account was raised without too many problems.