YOTEL Avaliações 

**YOTEL Hotel Review — ⭐️⭐️ 2/5 Stars**

Unfortunately, my husband and I were disappointed with our overall experience at YOTEL.

From the moment we arrived, the customer service felt lacking.. Getting a luggage cart was unnecessarily difficult, and it appeared the hotel had very few carts available. We also felt that basic concierge assistance should have been offered without us having to repeatedly ask.

Our original room was extremely small. My husband is 6’8”, and when we entered, he actually hit his head on the ceiling. Considering his height, it would have been helpful for the front desk to suggest a larger room during check-in. Instead, there was a joke made about us “breaking the bed.” While we weren’t offended by the joke itself, we would have appreciated that same level of attention being placed on making sure we were comfortable. We eventually upgraded for an additional $35 per night.

Throughout our stay, we noticed that the hotel lacks many of the small amenities and personal touches you normally expect from an upscale hotel, such as extra toothpaste, washcloths, cups, pens, and other basic necessities.

The biggest issue was the overall attitude and accessibility of the staff. No one was outright rude, but many employees seemed annoyed or unhappy when we asked questions or needed assistance. It eventually made us feel uncomfortable asking for anything at all.

We experienced the same lack of warmth at the pool and restaurant. At the pool, we were mostly left to figure things out ourselves and waited an extremely long time for cocktails. At the restaurant, we had difficulty getting clear answers regarding the menu, pricing, and whether our stay included a food package. My husband was willing to pay any additional costs, but even then, some requests were simply met with “no” rather than an attempt to find a solution.

Upon checking out, the experience unfortunately became even more disappointing. My husband was yelled at for grabbing a luggage cart to load our bags into our car\. He was also told he could not pull up to the front entrance to pick me up and load our luggage, which felt unnecessarily strict and unwelcoming, especially as a paying guest and as his wife. This interaction left a very negative final impression of the hotel.

Overall, the hotel itself wasn’t terrible, but the customer service and lack of hospitality greatly affected our experience. **For a hotel stay, guests should feel welcomed and comfortable asking the staff for assistance—not afraid that they’re bothering someone.**

I will not be returning to this hotel nor will I be referring anyone.

**Overall Rating: 2 out of 5 stars\.**

Very Disappointing Experience with YOTEL.com – No Flexibility in a Family Emergency

Due to a serious family emergency, I unfortunately had to change my travel plans. As my hotel booking was still well in advance, I contacted Yotel.com early and politely asked if the booking dates could simply be moved to a later date.

I was not asking for a refund. I would even have been willing to pay any additional cost or price difference that might have applied. All I wanted was to use the booking I had already paid for at a later date.

Unfortunately, Yotel.com simply did not reply to my request. There appeared to be no attempt to find an individual solution or offer any goodwill. Given that this was a serious family illness/emergency, I would have expected much more customer service and flexibility from a large international hotel business.

Apparently the booking platform Trip.com, I made the booking through for the YOTEL Singapore Orchard Road told me that the hotel rejected my request.
As a result, I lost several hundred dollars.

In my opinion, this is not what good customer service should look like. When a customer is faced with an exceptional personal situation, a large company should at least try to find a fair solution together with the customer rather than simply rejecting the request.

Unfortunately, based on this experience, I cannot recommend YOTEL Singapore Orchard Road/ YOTEL.com

Yotel Geneva - Visited last evening . The main restuarnt was closed for a private function so we went up to the roof terrace bar. Struggled to find a table. After some time a couple left and offered us their table. We sat and waited for ages for someone to take our order - after some time we ordered a large beer and a glass of white wine - our order arrived witha small beer and room chilled white white. We then managed to get the waitresses attention and asked for a large beer and some ice - but to no avail.We then asked a different waitress and again our order did not arrive. Although the staff appeared to be busy ect .... i was not impressed with the service we received. The yotel hotel are very much understaffed and this is not fair for both staff and customers...we shall not return.

We spent one night here, from Sunday to Monday, when the price was reasonable.

Later in the week, we returned to Glasgow but chose a different hotel, as the prices by then bordered on the ridiculous.

The room was clean, and the bathroom and toilet were spotless as well.

While the room was quite small, it was so well-designed that the limited space wasn't an issue at all.

However, the windows couldn't be opened, meaning there was no fresh air during the night.

The air conditioning worked fine, but it’s just not the same as a fresh breeze.

On the plus side, the restaurant was amazing.

The prices for a meal are fair, and the food is just right.

Not overly fancy, but very well-executed and incredibly tasty.

WARNING this company cannot guarantee any delivery time nor can you ring them for any help want sp ever total joke answer machine crap you have no chance in solving any issues with these people

I stayed at YOTEL GLASGOW great hotel in the city centre very clean and modern hotel good food ...But be aware there is no TEA AND Coffee in your room and you have to go to the bar and pay for tea and coffee so take a flask for your stay

So twice i was in i have a foor knocker car was on driveway but instead of knocking the knocker he hammered on my door at the bottom, the 2nd time i did manage to catch him before he ran of and told him to knock the knocker but pertended he didn't understand me. Well if he breaks my door as it has moved they will be paying for a new one

My son booked Yotel, Edinburgh as a surprise present for me on a milestone birthday. Its quite a modern hotel concept & possibly one we wouldn't have chosen if we were booking for ourselves, but it was an excellent stay.

The hotel was very nice & clean, the bed very comfy and the staff extremely friendly & helpful.

The only criticism I have, for older people like ourselves, it would have been nice to have had a small relaxing chair in the room and the rooms are not as spacious as they should be for the price paid.

Scammers. That’s all they are. I strongly advise against dealing with these stealers. Don’t every give them your card information. Don’t ever treat with them.

had a great stay! The service was excellent — the staff were friendly and helpful. The room was very clean, comfortable, and nicely decorated. The hotel is right in the city center, close to everything — shops, restaurants, and public transport. I would definitely stay here again!

I would highly recommend this hotel, the staff were outstandingly helpful, polite & kind, especially Olivia & Beulah. The room was compact but had everything in it that you need for your stay. The complimentary coffee/tea in the morning was an added bonus 😊. Will definitely be using this hotel for my next trip to Glasgow.

Scam Smoking Fees. Was charged $500 smoking fees 2 days in a row during my stay. Never smoked in my life, neither my partner. Flat out lie, and the management are brain washed programmed robots who have zero common sense. Trust their lying technology that’s 99% accurate? Well I’m 1000% accurate, did not smoke in room, that’s a fact. I will not stop exposing these liars until I have a written apology from each person at the hotel that lied to my face. I want them to acknowledge they’re wrong.

I booked a 2-night stay at Yotel Edinburgh for 2 adults and 2 kids, paying $832.14 in total. Unfortunately, the experience was far from satisfactory.
• The sofa bed was broken, and USB ports were not working.
• I reported the issues immediately and requested either a repair or a room change, but received no assistance from the hotel staff.
• Shockingly, the receptionist suggested we either sleep on the broken bed or pay for an additional room, which was unacceptable given the amount already paid.

There was no proper service or support, and the overall handling of the situation showed a clear lack of customer care.

Given the price and the poor experience, I do not recommend Yotel in Edinburgh. For us, it felt more like a zero-star hotel than the modern, service-oriented property it claims to be.

First stay at a Yotel. Very impressed.
Stayed at the Yotel Boston. Unsure how new it is as it is not mentioned in the description on here.
Great location. Close to the waterfront/shops/restaurants.
Room was very cool in design and temp.
Yes, the rooms are small, but we were there just for one night before relocating to Miami and it was all we needed.
Great shower room.
Loved the "orthopaedic" remote control bed. Helped with the size of the room (you don't need the full size when you're in bed, right?

Roof Bar and Restaurant, very cool. Lots of 20-30's people in there, it just seemed they were there on the Friday night for a drink etc. rather than staying at the hotel. Obviously a well-liked place.

Check in/out was no problem at the desk. Reception staff were great. I hadn't booked the room myself so could not check in/out using the tablets.

This was my first hotel stay in a 3 stop-over drive down to Miami. The other two hotels were the same price, but were terrible in comparison.

What a terrible, difficult website to try book something as simple as a room!!!
Tried booking an 8 hour stay at the Changi Airport Yotel (which it says you can do on their website) for December 2025 and after wasting over an hour of my time, I gave up and booked a room with their competitor. Absolute rubbish website.
Word of advise to Yotel - don't tell customers they can book by the hour and then don't offer it as an option

Booked a room at YOTELAIR Changi Airport through Booking.com . Total Charge S$160 for a 6pm to 9am one day stay. When I arrived got charged S$191 . I said total charge is total charge . You can’t add anything? . But they know they have you by the danglies as you need to stay somewhere . The excuse was taxes and service charge wtf. Complete BS .
Then to add insult to injury building work started at 6am on the dot . No mention when booking or at the desk . Just a piece of paper in the room . You have been warned.

Stayed in the Glasgow YOTEL just for 1 night for a concert. The room was ready for us to check in early although the room we were given didn’t have a window which we thought was odd. We went to reception and just asked if there was a possibility we could have a different room and the lovely lady on reception sorted it for us at no extra charge.

Filthy room 2203! The carpet was not even vacuumed and can see other hairs that is not even ours. The shower was not clean and can see the hair on the wall and drain. The room is super small and falling apart. The bathroom ceiling paint is peeling. The side table by the bed is about to be broken. There is no room for our luggage. The front desk workers were sleepy and not even noticed us when we come towards to their desk. The bartender is rude when we want to order pop and force us to order food. Terrible place!!

Alles ging mis ik bestel een kamer wordt het gecanceld zonder toestemming moet ik nog eens 7 tot 12 dagen wachten op me 90€ euro dan probeer ik het op te lossen zijn ze nog eens onvriendelijk ook kunnen ze niet helpen omdat ik geen boekings nummer had (omdat ie gecanceld was) werd ik het hotel uit gezet stond ik ook 3 uur in de kou nooit boeken. .

Just come back from a weekend in the Manchester Deansgate Yotel. Absolutely brilliant and would go again. Like the self check in service, the help yourself tea and coffee service on each floor is a good idea. Room was nice and clean. We had tea in the Motley and breakfast. Food and atmosphere was spot on. 5 stars.