Not only are the clothes expensive but the shipping is also expensive and takes forever. After a week from placing my order, my order did not progress therefore I followed up with the customer servi... Ver mais
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Veja o que dizem as avaliações
Brilliant quality clothing, I have decked all my grandkids (aged 2-7 ) with the warmest winter tracksuits I’ve ever found. Quick delivery means you are never waiting long to receive your order. I woul... Ver mais
YouKnow is amazing at how quick the turnaround on orders are from the moment you purchase to receiving your items within a matter of days. Clear communication as well whether it’s upcoming promos or r... Ver mais
I recently purchased some things on their sale and as a result got a free tee. I didn't get the tee with my order, but they sent it separately to me in Sydney at their own cost. Always top quality go... Ver mais
Detalhes da empresa
Escrito pela empresa
Since the day we started back in 2017, YOUKNOW. has been built bit-by-bit with the help of friends, whanau and most importantly our wider community. The brand couldn’t have started more organically even if we tried. Since those first plain black t-shirts, we’ve always tried to stay true to ourselves. Getting our friends and whanau to model, the super creatives to take the photos & even parents to help pick and pack orders. Since then, we have grown and turned this passion project into a reality. We are on a mission to become a household name in fashion in Aotearoa.
Informações de contato
Nova Zelândia
- www.youknow.co.nz
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Best brand in NZ
Great experience
Great experience, fast shipping, great quality clothing > such as good team behind this brand!!
Great service but I have a complaint…
Great service but I have a complaint about the track pants when it gets wet it leaves blotches on the garment im just a little upset as it's such a great brand I brought alot of garments that day just thought I'd pop in and say a few things thanks
Such quick service
Such quick service! I ordered my Matariki hoodie on Tuesday and it arrived in Poihakena/Sydney this morning - the day of Matariki! Size and quality feels great, arohanui kia koutou!
I bought a set then the sent me an…
I bought a set then the sent me an email saying it was out of stock then I didn’t receive my refund so I lost over $100 dollars
Clothes 5⭐️ Customer service 1⭐️
The quality of the clothes is a 5 star, bur their customer service and lack of communication is a huge red flag. I waited 19 days for my order to come, I ordered a t-shirt and pants. But it took them 17 days to tell me the t-shirt I ordered was out of stock and they refunded me which I was grateful for but the shirt shouldn't have been available on the website. Then when my order finally arrived, it was a pair of pants in a giant box... and the pants were the wrong style and wrong size...
No communication iv been waiting 15…
No communication iv been waiting 15 days for my order still no update shit place
Incomplete order
For such a well known clothing line you’d think orders are packed accordingly to the customers order etc. I’ve been waiting for a tshirt since last year Dec 8th 2023 , it’s now August 10th , 8 months since I’ve been waiting for my order that I paid for to be packed and sent. Customer service is so crap that they don’t even reply . They treat the non famous people like crap but so fast to adhere to the famous people’s orders.
Love the quality
Love the quality. I was a little worried for the price these hoodies would not be worth it... but I am stoked with my purchase. The hoodies stand up to the might Dunedin weather
Hoodie quality are amazing but what a…
Hoodie quality are amazing but what a mess around.
I was missing one hoodie and one was the wrong hoodie. They said they would send me a return label but after a week I emailed them and they emailed me the label. Just received my correct order but I'm still missing a hoodie. I ordered over a month ago and spent almost $300. Very disappointed
I Was Surprised
I was sent the wrong items then got worried they weren't going to respond after reading these reviews. After a few tense days I have heard back and it is very favorable outcome, phew :-)
Defs had my back...👌
Purchased a got your back medium box and I just loved the items that were chosen for me..The hoodies ,singlet and shirt I love all the colours as well...awesome quality and worth the spend..
Amazing customer service
I love youknow clothes the quality and fit is excellent. Their customer service is amazing. My parcel was lost in transit so I emailed youknow and they sorted me a new package and sent it out express that day.
Terrible customer service
i love u know clothings clothes but there customer service is terrible i brought a hoodie and a T-Shirt on there black friday sales but my T-Shirt never showed up and i have not got a refund and my hoodie was a size to small and i have being trying to get in contact to exchange the hoodie and try and get my shirt but i have had no reply
Terrible service
Tried to swap a Tshirt for a different size and was told we couldn't because the sealed plastic bag had to be ripped open to try on the Tee. Apparently you can't damage the packaging when trying something on yet they sealed the bag. They also made up other reasons such as white fluff on the Tshirt and a white mark.
Bad customer service
Returned an item via post last month but I’ve had no comms from customer service regarding a refund. 4 weeks later - still no response or refund. This bad experience has turned me off buying any more you know clothing and I will not be recommending to any others.
Loved my new hoodie so much I bought…
Loved my new hoodie so much I bought another one. Xmas broke a$$ bish but worth every cent 💯. Ngā mihi
Ordered 2 items but I only received 1
Ordered 2 items but I only received 1. Emailed them about it and I haven’t received a reply yet and it’s been 1 week already. I didn’t even receive Comms to say I was only getting 1 out of 2 items. Customer service sucks!!
Sizing is off size down
50/50
Quality gears no doubt, horrible service. Ordered 2 pieces but only received 1. If they were out of stock of the missing piece, an email would’ve been appreciated. Sent an email to their support people. Haven’t received anything back and it’s been a week. So yeah, good product, bad communication
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