I wrote a review last week and the business replied asking for details. Despite giving details they don’t reply. It is just a standard reply from them but they don’t really look into your problems. Th... Ver mais
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Veja o que dizem as avaliações
I subscribed yesterday. Money deducted immediately but after 24 hrs still cant watch anything. If I click on any show or movie it says "you have to subscribe". But in settings it shows subscribed. I h... Ver mais
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What the F is wrong with this company? Taking money out of my account without permission, when I told them last time I will confirm myself when they can take payments. Offered me a deal of £10... Ver mais
Since June 25, I've contacted YuppTV by email and WhatsApp almost daily with no resolution. I pay for an annual subscription, but the service doesn't work. Every day I'm asked for the same details and... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.
Informações de contato
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very bad service
My Yupp tv disrupts last six days called several times. Advise me to go on live chat. Live chat is fully disgusting can’t type anything

Resposta da Yupptv
Joke as a company
Yupp tv offered me a subscription with Zee tv and only lasted few months and was cancelled… as compensation I was offered £5… I was charged more then that and in return to get £5.. what kind of a joke is this?? Asked to speak to a manager and until this date it never happened… such a great customer service we get from this company..,

Resposta da Yupptv
If only zero stars was an option
If only zero stars was an option! Total rip off company that breaks all the fair trading acts, and consumer guarantees acts in New Zealand. Signed up thinking it was going to have loads of good viewing options, only to find it is hard to navigate, nothing is relevant or watch worthy. No wonder they do not offer monthly, or six monthly subscriptions as they know you will not be a repeat customer so would rather take your money, and then tell you sorry no refunds. DO NOT subscribe to this crowd! Save your money and go elsewhere. The reviews speak for themselves!

Resposta da Yupptv
Fraud
Fraud, charges unneeded subscriptions, and need to call them to cancel.
Even after confirming the cancellation, they charged.

Resposta da Yupptv
nur geld kasieren.kein kontakt nummer,kein antwort auf mails
seit paar Woche habe yupp tv abonnieret. Das ist nicht dass was yupptv für intertiement verspricht.4 fünf kanäle und rest frei imfangbare Sendungen die nur Nachrichten haben. Und dass für 150 Euro.
Worst Service.
Worst Service.
I paid for subscription but the channel ask me to subscribe again when I try to access it.
I try to call the customer care number of europe 33-182-886-238 and that never rings.
No option in the app to cancel the subscription.
They can not store card details without the visibility access for the users.

Resposta da Yupptv
Avoid at any cost
Avoid at any cost, very poor service. No easy way of cancelling and they keep ripping you off monthly for subscription for the service that doesn’t exist.
2 months of chasing, still unable to cancel.

Resposta da Yupptv
Total rip off!
Total scam!! No option to cancel the service from the Account page. Need to call their team or raise a request to cancel. Are we in 2023? The web app doesn't even work. Had to install the mobile app for the app to work. Pathetic product and customer service.

Resposta da Yupptv
Great customer service.
Very poor service and it seems only.. but all good now
12th nov 2023
Very poor service and it seems only after giving them a review here in trust pilot do they seem to care.
My case number is 245141, it has been more than 24 hours but there is no response,
I even tweeted about the concern and case number there is no response.
The company so money minded that they just don’t have time to attend to customer concerns and I also think they should use trust pilot as a ticketing system instead of their of own.
I would not recommend this service to anyone. It is a waste since they are only concerned about hogging on the money and not giving 2 fks for the customer.
Update ( 17th nov 2023 )
Everything is merry , yes they responded late, but it was a minor issue, I was suppose to go to some other ui- which the support team on twitter guided me - so to be fair, I updated the review here

Resposta da Yupptv
very poor customer service + poor service
very poor customer service.
half the channel doesn't work.
You cannot cancel even when their app doesn't support your TV.
i would not recommend this at all. waste of money

Resposta da Yupptv
I just bought a cricket package
I just bought a cricket package, and now YUPP tv is haunting me to do a renuval and pay AGAIN for the cricket packade . I have an offer with 119 its for EVERYBODY. its with cricket included, wich i already paid for. so i asked if they can refund the 24.99 and then make a renuwal because its fraud to charge me for a package 2 weeks ago and now forcing me to do a renuwal with cricket included. But they are VERY Agressiv and forcing me to buy the renuwal for 144.00 with sonyTv wich i dont want. fraud fraud fraud! i have never met a company forcing customer to pay TWICE for the same package!

Resposta da Yupptv
Bought yearly package from Denmark and…
Bought yearly package from Denmark and now I can’t log in the app on my phone or online from safari.

Resposta da Yupptv
Excellent service
Anil was very clear and helpful to activate my package.
Total scam
I recently subscribed for a monthly subscription and sent an email to cancel it after one month. It's been over 2 months since I informed them by email and still getting charged on my credit card every month. This is an absolute scam and I do not recommend at all. No support, invalid phone numbers, and payments are deducted on time.

Resposta da Yupptv
Paid for the World Cup package
Paid for the World Cup package. Could not log back in within an hour. Their service phone numbers are not active. They did not send any OTP to my phone. I can not recover my password and customer service via email has no response.

Resposta da Yupptv
Extremely happy with service of Lily…
Extremely happy with service of Lily Mary mary. I was struggling with the Account deactivation and linkage which she helped remotely and seamlessly. She made my day, such customer care executive are rare to find. Thanks again
This is a F***** Scam website
This is a F***** Scam website. Where you have to buy subscription for Yupptv and then to watch other channels. You tube have better options then this channel gives us. Waste of money.

Resposta da Yupptv
Very fast support
Very fast support. The technical support team resolved my issue in few minutes.
Paid for the World Cup package
Paid for the World Cup package. Could not log back in within an hour. Their EU service phone numbers are not active. They did not send any OTP to my phone. I can not recover my password and customer service via email has no response.
EDIT:
However, they do reply, respond and act only to the trustpilot reviews. I now have the package I paid for!

Resposta da Yupptv
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