I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Enquiry stage was really easy to complete. My query with account set up was sorted out super quick. Great customer service.
I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... Ver mais
A empresa respondeu
My employer approved the salary sacrifice order a week ago, but the car order has not yet been placed by Zenith. I contacted the team by phone, however they were unable to confirm the reason for the d... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Informações de contato
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Reino Unido
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
High gross lease costs
The service itself is pretty good and I have ordered another car with them.
My main gripe is that the gross costs of leasing are set quite high when compared to leasing exactly the same car for the same period (with zero deposit) directly from the manufacturer/dealer. Yes, it's not quite apples with apples, as insurance, MOT, etc are included in Zenith's gross leasing cost, but those factors don't account for the large difference. Unfortunately, this eats up a lot of (if not most of) the UK tax benefits of salary sacrificing for an electric car, versus leasing privately. I'd recommend looking into this quite carefully before proceeding, something that isn't straight-forward as the whole tax position keeps changing and isn't easy to get to grips with.
I just wish my employer would offer alternative providers in order to create some competitive tension on the provider margins, but for the moment this is the only option available to me.
17 de abril de 2026
Resposta da Zenith Vehicle Contracts
Good Afternoon, Thank you for your review and feedback. We appreciate how it can feel when comparing costs, as your options are limited due to our services being offered as an employer benefit rather than an independent choice. Please feel free to contact us so we can explore suitable options. Your feedback is appreciated and helps us continue to improve our services. Sam@Zenith
Resposta da Zenith Vehicle Contracts
Good Afternoon, Thank you for your review and the 5 stars! We are glad to hear of your feedback following our ordering process! Sam@Zenith
used car selection
easy selection process, good selection of vehicles, help at hand if required which was great, small technical glitch in website / flashing screen a bit annoying.
16 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi M.P. I am pleased to hear that the selection process was easy, with a good selection of vehicles and help at hand. I am so sorry to hear of the technical glitch you experienced. I will feed this into the team for improvement. Jonny@Zenith
Car not available
The car I have ordered is not available. Not yet received any communication from Zenith on what to do. Not given a very good explanation why a car of a similar value is not available
15 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi there, I am so sorry to hear that the vehicle you ordered is not available. Please could you reach out to us on complaints@zenith.co.uk and we will be happy to look into this for you. Jonny@Zenith
Great service so far
The process of ordering has been really straightforward and easy from the start. Communication has been clear, and the dealer got in touch promptly after my enquiry. I’ve been kept updated and was advised of an expected delivery in August, which is helpful for planning.
I also got in touch about a private number plate and received a quick and helpful response, which was reassuring.
I appreciate this is still early days as I’m only at the order stage, but based on my experience so far everything has been smooth and positive.
17 de abril de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi Daniel, thank you for taking the time to leave a review & 5 stars too! - it's appreciated! I'm glad to hear you had such a positive experience when contacting the Zenith teams! We hope you enjoy you new vehicle once it arrives! James@Zenith
it was easy to place the order.
22 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Muhammad, thank you for your feedback. I'm glad to hear you had a positive ordering experience! James@Zenith
Resposta da Zenith Vehicle Contracts
Hi there and thank you for the 5 stars! I am pleased to hear it is quick and easy for you to select your car of choice. Jonny@Zenith
Very slick
Very slick process and really straightforward. loses a star due to the cost increases (nearly double) when comparing current car to the newer version of a similar car, which limits the affordable selection.
20 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi James, thank you for the feedback, I'm really pleased to hear you found the process slick and straightforward. I also appreciate your comments around the cost increases. Unfortunately, pricing on newer models has risen significantly across the market, which can limit the range of more affordable options. That said, we’ll always do our best to help explore suitable alternatives and keep costs as competitive as possible. Michelle@Zenith
Resposta da Zenith Vehicle Contracts
Hi Craig, thanks for the 5 stars and positive feedback. Good to hear! Michelle@Zenith
Great service
12 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Reuben, thanks for the 5 stars. Pleased to hear you had a great service! Michelle@Zenith
Quick and easy
17 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Martin, thanks for the 5 stars. Happy to hear you found the process quick and easy! Michelle@Zenith
I.had no problem at all.my car was…
I.had no problem at all.my car was deliever within a week
Thank you
10 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Gerard. Thanks for the 5 stars, good to hear you had a speedy delivery! Michelle@Zenith
Long wait for the tyre fitting work to…
Long wait for the tyre fitting work to be approved.
11 de abril de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi Joe, thank you for highlighting this. I’m sorry for the delay in approving the tyre fitting work and appreciate your patience while this was processed. Michelle@Zenith
Admin is very fast and good information
8 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Darren, thanks for the 5 stars and positive feedback. It's good to hear! Michelle@Zenith
Great selection of cars to choosGreat selectyione from…
Great selection of cars to choose from and it was easy to navigate through the system and view whatever car you liked the look of.
14 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi there, thanks for your positive feedback on your ordering experience & for the 5 stars! I hope you managed to find a car you liked! James@Zenith
Very simple process and has gone…
Very simple process and has gone smoothly. Car ordered, next steps, communication, i can't fault it.
6 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Cas, really appreciate you taking the time to leave a review & 5 stars too! It's great to hear you had a great ordering experience. Thanks again, James@Zenith
I had an excellent experience with Zenith
I had an excellent experience with Zenith, I was kept up to date with the vehicle's progress and I have no complaints.
9 de abril de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi, thank you for your 5 star review. It's great to hear you had such a positive experience. James@Zenith
Easy Process
Was an easy transaction to browse and choose a car, so up to this point, there are no complaints
11 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Carl, thank you for your review and the 5 stars! We are happy to hear of your experience with us so far! Sam@Zenith
Fantastic, easy and hassle free
The experience as a whole was fantastic, easy and hassle free, the only area I would improve would be the search engine for the cars, it was easy to navigate forwards, however getting back in the search was an issue.
3 de abril de 2026
Resposta da Zenith Vehicle Contracts
Hi Gary, thank you for your review and feedback! We are glad to hear of your experience! Sam@Zenith
Resposta da Zenith Vehicle Contracts
Hi there, thanks for the 5 stars and great feedback! Always good to hear. Michelle@Zenith
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