I was contacted in advance to let me know the car was ready and also received a call on the day of delivery advising that the driver would arrive within 30 minutes, so I was kept well informed thr... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
If there was an option to select zero star rating i would have done that. They were the most non professionals people you can come across. I ordered new car from them and it was ready for delivery at... Ver mais
A empresa respondeu
I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... Ver mais
A empresa respondeu
Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Informações de contato
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Reino Unido
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My dealings with zenith from start to…
My dealings with zenith from start to fimish was fantastic.
14 de julho de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi Neil, thanks for the 5 stars and for taking the time to share your feedback. I am delighted to hear that your experience was fantastic from start to finish. We are committed to providing the highest level of service throughout the customer journey, so it is great to know that we met your expectations. Michelle@Zenith
Salary sacrifice car woes
Salary sacrifice car. Have had major issues with the car, it has had to go back to the dealer multiple times with issues, including where it just stopped in the middle of the road with a drivetrain fault. It is now back in the garage with another fault. I have lost faith in the car. Another issue is the car was hit by a third party when parked and unattended. I provided zenith with the full details of the third party. Now they are taking my excess from me claiming their insurers are saying they have no third party to claim against. Absolutely shocking service. I cannot wait for this lease to be over so I can walk away from them. Avoid at all costs.
14 de julho de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi Peter, I am sorry to hear this. If you would like us to look into this further for you, please contact us at complaints@zenith.co.uk Michelle@Zenith
Mal is SO helpful
14 de julho de 2026
Resposta da Zenith Vehicle Contracts
Hi Grace, thanks for the 5 stars! We're delighted to hear that Mal was so helpful. We know how important it is to receive support from someone who is knowledgeable and approachable, and it's wonderful to know that Mal made such a positive impression. We'll be sure to share your kind comments with them. Michelle@Zenith
A really clear and straightforward…
A really clear and straightforward process.
The site was easy to use and all options were clear.
13 de julho de 2026
Resposta da Zenith Vehicle Contracts
Hi Oliver, thanks for the 5 stars! We're delighted to hear that you found the process clear and straightforward, and that the website was easy to navigate. It's great to know that the available options were presented in a clear and understandable way. Michelle@Zenith
Resposta da Zenith Vehicle Contracts
Hi Sathiya, thanks for your feedback and the 5 stars! We appreciate your comments and will continue working to provide a positive experience. Michelle@Zenith
Great Omni-Channel Experience
Sales support from Lewis underpinned the nuanced aspects of vehicle choice and cherished plate assignment, helping to make the overall customer journey slick within varying channels of choice!
3 de julho de 2026
Resposta da Zenith Vehicle Contracts
Hi Craig, thanks for your feedback.
I'm pleased to hear that Lewis was able to support you throughout the vehicle selection process and with the assignment of your cherished plate. It's great to know his assistance helped make your experience smooth and straightforward.
I will ensure your comments are passed on to Lewis. Michelle@Zenith
Easy to book and clear description of…
Easy to book and clear description of the car, the benefits associated with it. Process is quite quick.
2 de julho de 2026
Resposta da Zenith Vehicle Contracts
Hi Debarati, thanks for the 5 stars! We appreciate you taking the time to share your experience and are delighted that the process met your expectations. Michelle@Zenith
Poor service from start to delivery
Poor service for start to delivery. Ordered a used car. Delivery of car was particularly poor. Car was not prepared at all. Zenith did provide compensation which was not at a level I was happy with. Speaking to colleagues they experience similar issues.
16 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi Zeeshan, Thank you for your feedback. We're sorry to hear that your experience, particularly the vehicle preparation and delivery, did not meet your expectations. We appreciate you taking the time to share your comments, as feedback like this helps us identify areas where we can improve our service. Michelle@Zenith
Fantastic support from the team…
Fantastic support from the team regarding delivery timelines thank you.
The website was also great to use and easy to understand!
29 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi Sophie, thank you for taking the time to share your feedback.
We're delighted to hear that the team provided fantastic support and kept you well informed regarding delivery timelines. It's also great to know that you found our website easy to use and understand, as we continually strive to make the customer experience as simple and straightforward as possible.
We really appreciate your kind comments and will ensure your feedback is shared with the team. Michelle@Zenith
Such an easy website to navigate…
Such an easy website to navigate across. Nothing was to complicated.
6 de julho de 2026
Resposta da Zenith Vehicle Contracts
Hi Hazel, we're delighted to hear that you found our website easy to navigate and straightforward to use. Making the process as simple and user-friendly as possible is important to us, so it's great to know we've achieved that for you. Michelle@Zenith
Lack of communication
My car order was rejected but I wasn't notified until I phoned to check two weeks later.
19 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi Allen, Thank you for your feedback. We're sorry to hear that you weren't informed when your vehicle order was rejected and that you only became aware of this after contacting us two weeks later. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.
Your comments will be shared with the relevant team as we continually look for ways to improve our communication and customer experience. Thank you for taking the time to let us know about your experience. Michelle@Zenith
Pleasant experience
Good morning, just a quick reflection on my experience with Zenith.
I've been hopping on and off the website for some time, trying to make a decision. Layout and usability of the site made it really easy, gave me most of the information I required and in case of any questions, team on the other end was very responsive, supportive and knowleadgable.
Service was easy to use and pretty straightforward, communication is great and so far with my journey into the ordering process I cannot fault any single bit.
I have not yet received my vehicle, so perhaps it may be too early to say, and as it stands I would give it 10/10.
Thank you.
28 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi Stefan, thank you for your kind feedback. We're delighted to hear that you've found the website easy to use and that our team has been helpful, responsive and knowledgeable throughout the process.
We're pleased your experience has been so positive so far and look forward to ensuring the rest of your journey, including delivery, is just as smooth. Michelle@Zenith
Very simple process although still…
Very simple process although still waiting for delivery date
26 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi Barry, we're pleased to hear that you found the process simple. We understand that you've already been in touch regarding your vehicle delivery, and we appreciate your patience while this is being progressed. Michelle@Zenith
Smooth start to the process
Just wanted to give a shout out to Thomas Quinn, its been my first experience with Zenith and ordering a car and he couldn't of been more helpful. Prompt with responses and really informative making the start of the process smooth and easy. Thanks.
1 de julho de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi Danielle, we really appreciate you taking the time to leave us a review and 5 stars too! It's really great to hear such positive colleague feedback & I'll ensure to pass this onto Thomas's manager. Thanks again & hope you enjoy your new vehicle once it's ready for delivery! James@Zenith
Always helpful and responsive
23 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi there, thanks for leaving a 5 star review, we appreciate your feedback! James@Zenith
Broadly ok
Broadly ok. Very difficult to log into the portal. Give hyperlinks to take you to the right area. Team very good.
20 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi there, I'm sorry to hear you encountered difficulty when attempting to log into the portal, however it's great to hear the team were on hand to assist. Please feel free to reach out should you experience any issues in future. James@Zenith
Easy and User-Friendly Website
Easy and User-Friendly Website. Any correspondence has been easy and quick.
28 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi Ryan, it's great to read your feedback on our website. Thanks for leaving us a 5 star review! James@Zenith
Always a very quick response to help…
Always a very quick response to help answer my question, happy with the overall experience and price of the car I have ordered.
25 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi there, thank you for the 5 star review! We appreciate your feedback and look forward to handing over your vehicle soon. Enjoy your new car! James@Zenith
Their customer service team are so on…
Their customer service team are so on the ball, it's unreal
17 de junho de 2026
Resposta da Zenith Vehicle Contracts
Hi Andrew, thanks for the 5 stars and the great feedback! We are pleased to hear your positive comments about our customer service team and their attentiveness. Your feedback is greatly appreciated and will be shared with the team. Should you require any assistance in the future, please do not hesitate to contact us. Michelle@Zenith
Do yourself a favour and avoid.
Do yourself a favour and avoid.
We are locked in a battle of whether I have to get the car MOTd before returning it.
Their T&C's clearly don't require me to do so, but they have an internal policy that it wants 30 days on it.
It's impossible to have a conversation with anyone who can get beyond "it's policy" as though their internal policy is in any way binding on me.
Apart from the agro this is causing me now, I suspect it's symptomatic of their general way of working. I won't go near them again.
============
update since vendor response
I contacted the email they requested, and just got more of the same.
This is weaponised incompetence. They are clearly just badgering me to do their job for them.
Shame I can't cut it below 1 * to be honest.
============
24 de junho de 2026
Avaliação não solicitada
Resposta da Zenith Vehicle Contracts
Hi James, thank you for your feedback.
We’re sorry to hear about your experience and the frustration this situation has caused.
We appreciate your comments regarding the MOT requirement and understand your concerns around the terms and conditions versus our internal processes. Our intention is always to ensure clarity and consistency for all customers, and we regret that this has not been your experience on this occasion.
We would be happy to review your case in more detail and provide further clarification. Please contact us directly at complaints@zenith.co.uk so that we can investigate this for you. Michelle@Zenith
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.