Disappointed that Zoopla only uses the first part of postcode data for valuations. Our house value is being compared to sold prices in the nearest big town (Tiverton) which is 20 miles away and houses... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Zoopla priced my house at £139,000 We've recently had it priced by a surveyor at £400,000 and that was before we had a new kitchen fitted and a dilapidated conservatory replaced so it must be worth... Ver mais
A empresa respondeu
The map jumps to another property, totally unrelated. WHY!!! I care only about the area I am looking at, THAT IS WHY I AM USING A MAP!!! Later edit: ask your developers to actually use the dam... Ver mais
A empresa respondeu
Your valuations are pathetic, below actual market valuation (by quite a lot) and to be honest, sh*te. Weird how my neighbour with a mirror image property has a value which is actually over £30,000 m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Zoopla
Escrito pela empresa
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Informações de contato
The Cooperage, 5 Copper Row, SE1 2LH, London, Reino Unido
- www.zoopla.co.uk
1,2
Muito Ruim
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Valuations are highly inaccurate
Valuations are highly inaccurate, misleading, and just designed to direct you to estate agents. Algorithm is archaic at best.
Zoopla needs to do a lot better to be taken seriously.
I'm guessing it's days are numbered looking at the reviews.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Paul,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
TRULY AWFUL WEBSITE THAT WASTES TIME.
TRULY AWFUL WEBSITE THAT WASTES TIME.
The title says it all really there are numerous problems errors and bugs that will mean you will end with your online search time being completely wasted. If you favorite a property sometimes it works and sometimes it doesn't. This company is a waste of space.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Hugh,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Misinformaton-la
As far as any reasonable person can be this is a complete waste of money resources and common sense - why would anyone think the services that Zoopla provide as “valuable” it is self serving contradictory and downright useless - akin to evaluating any form on intangible - I shudder to think who on earth would benefit from the data they provide. Rely on your estate agent and ignore the rest
1 de novembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Andrew,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear you feel this way.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Zoopla you need to vet the agents…
Zoopla you need to vet the agents…
Zoopla you need to vet the agents and the properties those agents are selling on your platform in more detail. We've just lost out on a property after spending over £3K on fees, only for the survey to uncover serious structural issues, the agent to deny these issues and the property to be back on Zoopla at the previous asking price without any mention of the serious structural issues uncovered. The agent in question is Lakshmi from West Wales properties and the property in question is Bronhawen, Pontgarreg, near Llangrannog. Surely Zoopla must insist on seeing the results of surveys or should press agents for a more transparent summary of the properties advertised?
3 de novembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Wayne,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
Zoopla Failing to Act on Repeated…
Zoopla Failing to Act on Repeated Complaints!!
I have submitted multiple complaints to Zoopla about the agent “Ask Asif,” who keeps flooding the commercial office space section with 50–60 new listings every day while their total live listing count never changes. This clearly indicates mass deletion and re-posting to manipulate search position.
Despite reporting this behaviour several times with full evidence, Zoopla has taken no action. Zoopla’s lack of response and failure to address ongoing misuse of the commercial office space category is extremely disappointing and raises serious concerns about how seriously they enforce fairness and compliance on their platform.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Ruby,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
I live at 9 glebe road Cm59hw and my…
I live at 9 glebe road Cm59hw and my house is valued at 700k but you value it at 535k even though I bought for 665k in 2022 , my next door neighbor number 11 a smaller house just sold there house at 660k but you still only value there house at 535k , how can anyone take you seriously when you are so bad at what you do
12 de novembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Peter,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear you feel this way.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Zoopla used to be good
Zoopla used to be good. Now the website doesn’t even work on mobile. You try do draw a search area and the site just malfunctions. For a consumer software company, they are not spending enough on making sure the user experience is useable let alone enjoyable.
9 de novembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Dan
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
How misguiding are these zoopla updates…
How misguiding are these zoopla updates very misleading and not accurate at all wouldn't trust them at all
6 de novembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Sandra,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Time pass agencys
Most of the houses for rent in the LIVERPOOL area are just for time pass of the agents, and the customers are wasting their valuable times.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Francis,
Thank you for your review.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
We would like some further information regarding your review and we will DM you for more details.
Many thanks,
Zoopla Support
Disappointed and lied to
I emailed an agent to view a rented maisonette in Lions Close SE9 4HG
She asked me to meet her outside the property at 1.45pm.
I was with my mother, the agent brushed past us without saying hello or introducing herself.
We followed her up some awful stair case, dirty and old. We were lead into an apartment with blaring loud music. We couldn't hear the agent and asked if the music could be turned down. She said no and it was the decorators music.
The property did not resemble the pictures at all. It was dirty, old and over priced. I was shocked they were asking for that much money but very upset with the shoddy treatment from our agent who was meant to be looking after us.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Laura,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
Algorithm reassessment time
Really not sure what's going on with Zoopla valuations but, contrary to government estimates and local sales stats, they show a near 10% drop in house value in my area over the past 2 years with no obvious rationale. Makes me seriously wonder whether their algorithm is fit for purpose, or if it's subject to manual intervention. It's almost as though Zoopla is trying to stimulate demand by undervaluing, but the effect, of course, will be that owners will keep their properties off the market. Or is Zoopla possibly continuing to down-value as a form of indirect attack on the Labour government's policies?
19 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Greg,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Zoopla refusal to remove incorrect property information.
I have contacted Zoopla about false information shown about a property of mine shown on their website. They refuse to remove it regardless of 100% proof it is false that has been provided to them. I would avoid trusting any information shown on their websites about property listed.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Hugh,
Thank you so much for taking the time to leave us your feedback.
Unfortunately, it is not possible to amend the Sold price data that we receive from the Land Registry, however as soon as the updated information is sent to us, it will automatically get updated on the website.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Website is awful
Website is awful
They have updated or done something recently and it's almost unusable. Will be using right move from now on .
13 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Iona,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
False Valuations & A Failure!
Once again I had to pull my listing of a premiere house for sale on this tatty, wrong information site! Thankfully most decent agents now don’t use them.
Why? They publish far too much information, that prejudices a sale, such as last sold price. I develop property and the fact I paid X amount and am asking Y amount is not their business! If buyer wants to research, they can go on land registry and hunt for it.
They also, stupidly, publish what they consider is an ‘average’ price per street! Yes, by amalgamating one bedroom flats, and 6 bedroom, 4 bathroom houses! When I approached them and said, “This creates false averages, the properties must be like for like”, they just said, “That’s how we do it”.
My advice to anyone who’s agent uses them is to tell the agent to get it off there quickly and just rely on Rightmove. This is the nation’s number one site, forget zero Zoopla!
Interesting that this tatty company is another of Chesterman’s failures, he who had Cazoo and ran away before it collapsed owing billions to shareholders who were misled when he floated it on the New York stock market at absurdly inflated value!
Up Date, Due To Reply:
Total rubbish! The issue is that you, Zoopla, will base your false valuations on a street or post code, and that means you add bedsits, one bed flats, as well as mansions! This gives a totally false average of that street and post code, IF someone is selling the, said, mansion! It also, then, creates a ridiculous average for the bedsits!
For too long you, Zoopla, have hidden by 'tech-talk', just as you have replied here! The REAL model is an ACTUAL valuation of ONE house, or flat! NOT a pick n mix! Thus: your valuations are false!
13 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
property at rh19 -I was the seller-they…
property at rh19 -I was the seller-they inflated the price by virtually 50% -so they portray a false valuation for the area
13 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi John,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Zoopla Drowning Users in Spam , No Way To Stop It
Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50–60 junk emails every single day, mostly from one company called "Ask Asif". It’s absolutely out of control.
I’ve unsubscribed repeatedly, it makes no difference. There’s no support, no reporting option, and no way to block this spam agents. Zoopla just lets them bombard users nonstop.
It’s shocking that a major platform allows this kind of abuse. My inbox is full of unwanted rubbish every day, and Zoopla simply ignores it. This needs urgent action, stop these spam agent or you’ll lose more users like me.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Amelia,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Absolutely abysmal site.
Absolutely abysmal site.
That's putting it mildly. Their draw your own area. Totally rubbish. Possibly designed by a 4 year old.
Cannot reset the area. Save the area or remove the area one has drawn.
Shame companies don't try out their websites. They would know how useless it is.
Use Rightmove. Much better, simpler, user friendly and easier to use.
Why do companies you leave feedback for, always say "sorry you feel that way?"
It is not a feeling, it is a fact.
This demonstrates their lack of concern.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback, we're sorry to hear you feel this way.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Why Should Agents Keep Paying Zoopla?
Like others said, some agents keep deleting 1,000+ ads and reposting them every week. I have reported "City Spaces" repeatedly for doing this, yet nothing is ever done. Meanwhile, companies like us pay for premium listings and large membership fees in Zoopla commercial rent, only to be pushed down and disappear from search results, buried on page 40+.
If this continues, I will raise it with Trading Standards and contact other agents to make a joint complaint. Better to stop using Zoopla and focus on Rightmove instead.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Holly,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Bad business in general
Bad business in general, they do not have any customer support and never reply to enquiries. I honestly do not understand how they operate their business with such behavior. However, the search engine is good, especially that you can look for specific criteria and view all properties on the map.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Ernestas,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Almost non existent customer service
Almost non existent customer service, the right hand has literally no idea what the left is doing. No internal communication from what I can tell. Cant speak to anyone, email or VR chat only. I cancelled one subscription to one of my businesses, they somehow managed to cancel one that i wanted to keep, the one i didn't is still live ! No one will answer the phone. Customers are complaining to me because they cant see their property advertised....all because Zoopla cant do their jobs properly - time to cancel in its entirety i think and maybe explore On The Market, surely cant be this poor!!
19 de setembro de 2025
Avaliação não solicitada
Resposta da Zoopla
Hi Steve,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
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