Zurich Insurance UK Avaliações 

vile, evil company that will do literally whatever it takes to get out of paying out. avoid like the plague. and don't use them to cover your healthcare if you do get the plague.

I've just read about their initial rejection of the couple who had a baby in the US. Poor form by Insurers - classic. Will not use.

Stay away from them. The level of competence they displayed even at the application phase was astonishing, so I don't expect to them to be better should you need their services.
Essentially they denied a life insurance application based on a non existing myocardial infarct. They just made it up-I never had one, it is not in my medical files... Someone either can't read or are actively hallucinating. Either way, it makes me doubt their trustworthiness.

Lack of communication first emailed for my claim regarding a council claim that they put forward last summer around July I emailed numerous of time I think I have had about 2 responses back gave them all the information and images etc and nothing

This company will seemingly try anything to avoid a payout. They will shamelessly attempt to gaslight, and ask impossible questions. It's disgraceful.

All staff have been knowledgeable, helpful and pleasant

When a company will only insure people with zero issues, then why do we need to pay a premium anyway? I am not more prone to die of lung disease if, by the time of application, my GP recorded that I have a cold, but Zurich seems to think so.

The reason for giving a score of ten was the way my call was handled by Ben from the start to finish, Ben was very informative about my questions regarding my policy & going forward once we had sorted out cashing in my policy, I was asked if I would complete a questionnaire after the call ended.
I said yes so long as someone actually does take the time to read it then I would. Ben informed me that they do get read from management so that’s why I have done so hope this gets the recognition that people like Ben deserves for customer service surport.
Shame we don’t have more companies that have good customer service.
Very rare in the UK 🇬🇧 today.
Mr G Healy.

my experience with Zurich recently was absolutely first class, something i haven't been used to with big companies for a very long time.

Do not use this company for travel insurance! I spent months supplying them with all my documents, dealing with different people, having to send documents several times, and only to receive a tiny amount of compensation in the end. They didn't cover any of my flight and accommodation costs when I couldn't fly due to a natural disaster! When I put in a complaint, it took them another few months to investigate - only to come back with 'sorry, there is nothing we can do'.

This was the best consultation I’ve had with a finance company , the girl on the phone was lovely and took her time to speak to me clearly

I was hit by a driver insured by Zurich with my 11 year old daughter in the car after they suffered a medical episode. My car had just been picked up from passing its MOT. The driver has admitted liability to Zurich and the police and now over 2 months later Zurich have stopped responding to my insurance company. This accident could have killed myself and my daughter but we were lucky. We stayed with their driver, while I peeled the door off the car and checked for vitals and signs of fire. My 11 year old daughter called the police and got the air ambulance out. My friend who was a witness in a car further back helped to calm and reassure their driver while I liased with police about what happened, medical status of the driver and direct traffic on a main road. I am absolutely disgusted how Zurich have handled this I am a lone parent and rely on my car heavily for work and supporting my children. I was a decent and caring person as were everyone else involved. The police have also had nothing but trouble in dealing with these. We are now having to go to court to get the settlement stress I really didn’t need while caring for a parent recovering from cancer.
Do not give this company your business.
Hello Nicky I have not received a message this incident is still ongoing and you are now refusing to cooperate with legal proceedings. Your driver who is not over sound mind is now saying my vehicle was not involved. How can you let people with certain medical conditions even have insurance!

Actually one star is too good, recently booked a holiday in Cornwall at a hotel, 10 days before we were due to leave my wife had an ice skating accident and broke her arm, fortunately she had taken out cancellation insurance with Zurich so thought it would be a formality..with countless emails, phone calls, paperwork, accident proof, doctors and hospital letters confirming we’ve been given total runaround and on 4 occasions Zurich employees hung up on us

No problems at all using this company great service throughout.

It was straight forward no problem

I had a policy which I had taken out 30 years ago and forgotten and the team painstakingly tracked me down even though I had moved address

Applied for £80,000 5 year term assurance for IHT purposes as a fit 57 year old. Having just had a well man clinic and given a clean bill of health and being on no medication I did not think there would be an issue. As I had requested a cognitive test which was deemed I had no issues I was astounded Zurich declined cover on this single, none issue. Applied to three other providers, same sum assured but for 10 years and not 5 years and all accepted me without any increase to premiums or exclusions. My advice to anyone over 50, don’t waste your time, apply to an alternative provider to Zurich.
Application reference PUW01Z69Z

I was able to speak to an actual person who was helpful knowledgeable and spoke in plain language.
I didn’t have to wait long for my call to be answered either so dealing with my enquiry was quick and simple.
A 10/10 experience.

Be very careful when using Zurich.

I made a claim and had endless problems which I have detailed in previous reviews.

However I recently came to find out there were duplicate charges included in my settlement figure. This was only picked up when I queried why the total settlement value was so high.

I feel this is a clear lack of controls to allow for this to happen.