Zurich Insurance UK Avaliações 

Some months ago I had a water leak in
to my home from the apartment above. It caused much damage & upset. Plus all the work to restore things to ‘Normal’
I phoned Zurich in despair if I am honest, as one hopes they can assist. I spoke with Karen who couldn’t have been more understanding & helpful. She immediately made me feel more at ease. Plus she did everything she promised & kept in touch. As time went on a number of excellent staff members contacted me to make sure all was progressing well. I couldn’t have asked for more. It was perfect & many thanks to all concerned. David M (Leeds)

Zurich provided life cover and critical illness cover for my wife and I. When I got sick, Zurich paid out without quibble enabling me to focus on recovery. Absolute professionals. 100% recommend, no trying to wiggle out of paying like other insurers.

The company I worked for in the 1990s offered to a pension scheme which employees could add to. The provider at the time was Allied Dunbar.
This later became Zurich. I watched as the fund grew steadily over the years.
I am now in the process of turning this fund into a drawdown pension.
I am amazed at the transfer value!
Excellent investment!

Friendly, efficient and very knowledgable service offered with the minimum of fuss. (No long wait time to get my call answered, a real bonus these days!!) 10/10 for an excellent service all round!

I was concerned I was going to have a difficult conversation I was treated with respect professionally and extreme patience and great advice to there detriment really impressed

Zurich’s travel insurance and its assistance partner completely failed us after a serious accident abroad. Our claim was registered promptly and we contacted their emergency assistance before urgent surgery, but received no clear authorisation, no repatriation plan and no practical help. Instead, Zurich later capped our emergency medical claim at the hypothetical cost of an air ambulance that was never actually offered, leaving us tens of thousands of euros out of pocket despite paying a €65,000 hospital bill ourselves. Communication was slow, confusing and often factually wrong, with repeated delays and no guarantee of payment to the hospital, causing huge financial and emotional stress at a time of medical crisis. We were abandoned in a foreign country for months with no assistance or financial support. And Zurich, you've already given us your final response, so no need for performative messages here!

Where do I start probably the worst experience I've ever come across..had a shower tray leak from shower and started a claim. Once dried I notified Zurich I don't wish to continue with the claim as it was minimal damage and don't wish to proceed with any claim..took out the policy through sky protect then it became Zurich....we can't close your claim till you've completed a questionnaire once again don't wish to proceed. Just got bombarded with questionnaires off third party companies and unfortunately I didn't do the questionnaire as I thought it was a scam..then I receive a e mail that my policy had been terminated because of this. Everywhere I tried within the one hour they gave me would not insure my house no matter what I said they had put a marker on the database and nobody would touch me for house insurance. The day after being up all night as I couldn't sleep in a mortgaged house with no insurance I was up first thing got no joy and was told my policy had been cancelled because I failed to disclose information so they basically blacklisted me for not filling in the questionnaire...could live with that but now nobody would insure our property...phone call after phone call to be told somebody will ring back in 48 hours was unbelievable so I put a complaint in and finally they agreed someone will ring back...aran in complaints he refused to give his last name (failure to disclose information 🙃)said the block on the database couldn't be removed and there is nothing they can do and it will remain there for 5 years..all this for not filling in a questionnaire was beyond a joke they had it in writing I didn't wish to claim .more phone calls and still nobody would insure me then another company said we need it in writing that the claim had ended because its showing live even though Zurich said it had been closed..one last phone call to Zurich and it was like jesus answered..can I have proof that my claim had ended with no costs....oh you have one settled claim and one live claim but both the same claim number this is wrong the absolute jokers thats why I couldn't get insurance ..that woman was a godsend..new insurance sorted but first question was have you ever been refused insurance..yes what for? Not filling in a questionnaire that was coming through third party sites..so now I'm paying premium insurance for five years as its on database but I'd rather be paying that bit more than with this company..if I was ever offered Zurich insurance again I think I'd just blow the house up with me in it...thanks to the lady that spotted i had 2 claims one settled and another for same thing that was unsettled..nearly 24 hours to get house insured...if you ever want to feel like you've been on you've been framed takeout a policy..Kelly curt thank you so much more sense in 10 seconds than in 9 hours

My plan matured without my knowledge and Zurich’s attempts to reach out to inform me were almost non-existent. As a loyal client of their’s for over 3 decades, my experience of their services can only be described as unacceptable, if not worse!

I just can’t believe that has been one year ever since my new laptop and IPad has been broken on my travel abroad.
When I made a claim I was asked if it was behind Repair and yes it was. What they do expect that I bring broken gadgets from abroad to prof that I’m not making a false claim? I’m still fighting for my rights

It helped me retire early.

Zurich Insurance are very helpful explain everything clearly are pleasant to talk too if you have a query they sort it out straight away.

Je déconseille cette assurance car propriétaire d’immeubles, propriétaire que ne pense qu’à l’argent !!! Réveillez vous! Ils pensent qu’à faire de l’argent. Jusqu’à quand vous payez c’est top mais au moment qu’ils veulent faire encore plus d’argent vous n’êtes qu’un numéro!ils écrivent des lettres pour dire une chose mais par la suite c’est totalment le contraire!!! Honte à vous !!!

I never imagined I’d be writing a review like this, but I really hope it helps someone else avoid the distress I’ve gone through.

I have a long-term medical condition that affects my daily functioning. Trying to manage a Group Income Protection claim on top of that has been isolating, confusing, and far more emotionally exhausting than anything I expected. I'm already incapacitated due to my health — and instead of receiving the rehabilitation support these policies promise, the process has added so much stress that it risks making my situation even harder to recover from.

What shocked me right at the start was the reason my claim was rejected. I was told there was a “breakdown in the employment relationship.” This is completely untrue. I am still employed, more than a year later. Neither I nor my employer believe there has been any breakdown. It had nothing to do with my health, and nothing to do with reality. Yet it became the basis for rejecting a claim that is supposed to be about medical incapacity, not imagined workplace issues.

Then came the contradictions.

In August, I was told in writing that the medical evidence used to reject my claim was “factually incorrect.” I was assured everything would be restarted on the right footing. It was the first time I felt there might be a fair route forward.

Then in September, everything flipped. Suddenly the same evidence was “not inaccurate” after all. Omissions “didn’t matter.” Everything previously admitted as wrong was now somehow fine. No explanation. No accountability. Just an entirely different story as if the earlier one never existed.

When you’re sick, this kind of contradiction is not just confusing — it’s emotionally destabilising. You start doubting your own memory, your understanding, your sanity. I felt completely lost.

And then the silence started.

For months, I’ve had no access to anyone handling my claim. No meaningful updates. No written acknowledgement of my complaint. No answers to serious concerns I raised. Every time I called, I heard the same scripted line without any real information. It feels like being trapped in an endless loop, powerless and ignored.

This has taken a real toll on my health. My GP even documented that the stress and the assessment they wanted me to undergo could cause serious harm. I shared this clearly. Yet there was no sign of any reasonable adjustment, support, or even acknowledgment of the risk. The whole process left me feeling emotionally exposed, unsafe and completely alone while already struggling.

I want to make clear: my frustration is not with the individual call handlers — many were kind and clearly uncomfortable because they couldn’t give me real answers. The problem is the system, which feels disjointed, inconsistent, contradictory, and impossible for a vulnerable person to navigate.

Being unwell is already isolating. Going through contradictions, silence, and rejection reasons that don’t reflect your actual situation makes it ten times worse.

Nobody who is sick should be put through this. Absolutely nobody.

Keep tuned — I’ll share more of what I’m going through, once my health allows, so others can understand the experience and hopefully avoid facing the same situation.

Really simple and quick to set up.

Easy to use simple questions great communication with call centre

24 November 2025 – formally instructed Zurich to cancel my family insurance policy and stop all payments immediately.
Confirmed in writing the same week – clear instruction: NO FURTHER PAYMENTS.
NINE FULL DAYS of total silence – no acknowledgement, no confirmation, nothing.
TODAY, 03 December 2025 – Zurich deliberately and illegally took another payment from my account.
This is not a “processing delay”.
This is not an “oversight”.
This is unauthorised theft of money after a legally valid cancellation.
I have been a customer for years, paid thousands in premiums, and the moment I cancel you ignore me for over a week and then steal money you were explicitly told not to take.
Absolutely disgraceful, immoral, and almost certainly illegal under FCA rules and the Consumer Rights Act.
I have already escalated to the Financial Ombudsman and will be contacting the FCA directly. Every email, call recording, and bank statement is saved and ready.
Zurich – refund my money , confirm cancellation in writing today, and explain how you think this behaviour is acceptable – because right now you look like cowboys who cannot be trusted with anyone’s money.
Never again. Avoid at all costs.

Booked a hotel room and couldn’t attend due to illness, paid for insurance through Zurich , once cancelled and claim lodged had no response for 2 weeks untill I rang them , then it was the old , oh we are just viewing your claim today ! Deleted booking email by mistake but had insurance policy from them , bank statement , original insurance policy application, cancellation booking through booking.com . After waiting on the phone 2 times for 40 minutes each on hold , and looking like there is no chance of getting my money back I have given up and lodged a complaint through trading standards . Also was asked for receipts of medication while I was ill, I mean who gets a receipt for ibuprofen ! I would avoid these people at all costs, just typical insurers doing what they can to get out of paying what they owe . AVOID !!!!

Worst experience while claiming travel insurance, they asked lots and loads of documents, after gathering and submitting all the documents (it took 1.5 months in total to fulfil their documents requirements) , they wanted to have video call interview of around 1-2 hours (I mean really!!!) for medical claim of 1000£ something value, I would never go for this insurance company and would not recommend anyone to have insurance with this company.
I was busy on the day of video interview, they refused the claim.

Seems like I got scammed in name of Insurance policy payments. Always read negative reviews about company before buying any insurance, everything would go smooth until you make a claim.

I put a claim against my housing as they cause damp n mold to my property after placing storage bins to the outside wall of my home where water coming of the roof soak though the roof I fought these for Las 8 months not Zurich is making me wait 7 days for my compensation as we live in the digital era it can be in my bank instantly disgusting service

I paid in a oension for 20 years with Allied Dunbar. I was not to know that Zurich took over my pension. Then decided without consultation or my permission to end pensions. They will only pay me the pot which after 20 years is pitifully small. I also had a pension running in parallel and only 9 years contributions. It’s paying me a monthly oension plus I had a decent drawdown which is worth double the Zurich one. I feel so cheated

Further to this review. I have had Zurich phone me up about this matter. I have now escalated this complaint to the next level.