YesColours Avaliações 209

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have nothing but praise for this company and there product(s). Placed an order and made an error on my part of ordering to little paint, contacted customer service and they couldn’t have been m... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order on the 30th of April through b&q verified sellers. I ordered other items from different sellers which came quickly and supplied tracking etc but not yescolour. It was due to arrive b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a complicated and messy misunderstanding due to technical issues, Kerrin from the customer service stood up and went beyond her duties to support me on my concerns. She was very responsive, pro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stunning colors that are unique - while we tried to get a match elsewhere, nowhere could get close. What's more the customer service was just excellent in supporting our inquiries and so we'll be comi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de tintas
  2. Loja de decoração de design de interiores
  3. Designer de interiores

Escrito pela empresa

We’re YesColours. We’re all about colour. Innovation. And saving the planet. We love colour so much, we created our own. Arranged them into simple collections and edits. Making it easy to get a new look for your home, office, gym or playroom. Our paints use innovative colourant technology that means our paints have more pigment, more depth, more vibrancy, more colour. And we’ve removed all the nasty stuff. So our paints are completely safe for you, your family, your co-workers, your pets and the environment. And we just don’t stop there. We’re on a mission against waste too. The UK generates 55 million litres of paint waste every year. 98% of that goes straight to landfill. So we wanted to change it up. We use easily recyclable pouches instead of tins. Simply wash them out and pop in your recycling. No more tins clogging up your cupboards. No more trips to the tip. No more waste. No more landfill. Just yes to feelgood paints in astonishing colours. Find out more at YesColours.com.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Swatches Order Query

I recently ordered some sample swatches from Yes Colours. I accidently forgot to add another colour swatch to my order, and contacted YesColours to help me cancel my swatch order so I can re-order.
They promptly contacted me within a few hours, same day and were able to edit my order, and allow me to get the 'free 3 swatches' deal with only paying for delivery. I received my swatches soon after.
I was dealt with Kerrin, and they were professional, prompt and considerate with my query. I will be shopping here soon once I have decided with my swatches!

8 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company and great paints

Great company. Love the colours they have and the fact you can get paint samples. Great, speedy, personal customer service (you get to speak to same person each time). Paints take well, are true to colour and are highly pigmented. Looking forward to being bolder with my next room!

5 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely Experience

I booked in for a free 10 minute colour consultation with Emma. She was so lovely and within 24 hours I had one pager PDF in my inbox for inspiration for my kitchen! Can't wait to get to work on painting it. Such a lovely experience.

9 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality product and customer service

The paint is really good quality. Easy to apply and the colours are really nice.

The plastic bags work really well. It makes it really easy to pour into the trays for rolling.

And the costumer service is excellent. They reply promptly, I recomment 100%

21 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beyond brilliant! Fantastic company!!!!

Beyond brilliant. Generous. Tolerant of my nervousness. Really helpful. I recommend spending and getting great advice and ideas. I love this company and everyone I have encountered there. Super crew of staff! To infinity and beyond with their help and passion and enthusiasm for the work. They are the face of the future now! Yes colour is here. Farrow and ball is facebook, Yes Colour is tik tok. And one day- pretty soon- they will b a global brand. YES to YES COLOUR!

28 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impeccable Service and Innovative Product

The quality and colour of the paint is absolutely gorgeous (found that I required 4 coats to get an even finish but was painting onto freshly plastered walls).

The plastic pouches are a game changer - very handy and easy to use meaning no paint goes to waste and not faffing with trying to open / reseal them as you would need to with a tin.

I bought far too much surplus paint but YesColours were more than happy for me to return the paint (providing a prepaid returns label) and credited my account accordingly as soon as the returned goods were received.

The customer service from Kerrin (via email) is impeccable, and wonderfully friendly and supportive - which is very refreshing in this AI / Webchat age.

Would highly recommend this company.

29 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kerrin Jessica

Kerrin Jessica, was absolutely amazing! I placed a really urgent order and she pulled out all the stops to get it delivered to us for a 10:30 the next day for an event.

Great Customer Service, will definitely be ordering from YesColours again.

14 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dont buy until the packaging has changed

I don't normally write reviews but this paint really wound me up. I'm a professional painter and have just finshed a big job where the customer had bought all the paint. She bought yescolours paint and it was not an enjoyable job. The biggest issue with this paint is its packaging. It comes in 1ltr bags which is a terrible idea. It means you cant put any paint back once you have poured. It also means that there is sooooo many bits of dried paint in it. I believe this is because the paint dries on the inside of the bag and as the bag is flexible the dried bits fall off in the paint.
Also they only come in 1ltr bags which i can only think is because of greed. Why cant they sell it in bigger sizes. This paint is not worth £22 a ltr.

15 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service

I bought Loving Grey paint for my hall way.
1 - it’s blue not grey
2 - it’s like a chalkboard - you look at it and there is a mark
3 - I had spare and asked to return it but was told that returns need to be made within two weeks (not the action of a sustainable company that Yes claims to be)
4 - I have it in other rooms, while the colour is nice it does very easily come off.
Had a much better experience with Lick paint.

18 de janeiro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor customer service

Don't buy the wrong finish! I bought eggshell instead of matt and I wanted to return the eggshell and exchange for matt but what a palava! During a long email exchange I had to describe what I meant by the word 'unopened' in relation to the paint, send it back within a strict time limit etc. It got very complicated. They advised me that it would be much easier to purchase the matt online and then deal with the return and refund for the eggshell paint separately. In the end I gave up and ended up with an eggshell I don't want. Having recently moved house, it has been interesting to see how different companies treat customers. Won't be buying from them again on the back of this experience I'm afraid, lovely though the colours are.

26 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I just had a 15 min consult with Emily

I just had a 15 min consult with Emily. It was a delight to work with her. She was knowledgeable and helpful, and I felt like she quickly understood my style and what I was looking for. I can't wait to order samples and get started! Thank you so much!

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great service

Emma was so friendly, helpful and knowledgeable. The colour consultation is a brilliant service, as we talked about colours I hadn't even considered before and it gave me loads of great inspo!

11 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Colour consultation

Had a great colour consultation with Emily. She was super friendly and knowledgeable about colour and design and made some fabulous suggestions. Looking forward to my decorating project :)

13 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

YES to YESCOLOUR

After discovering this company on social media, I ordered a swatch drawn in by their vibrant colors. Upon closer examination, I found the perfect eggshell paint for my living room. The entire ordering process was satisfying, with quick responses to my questions. The outcome in terms of coverage and color surpassed my expectations, leaving me thoroughly pleased with my room.

Thank you

6 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful colour consultation with Emily

I had a wonderful 15-minute colour consultation chat with Emily today. Yet to order the paints/samples but Emily was lovely and gave me loads of wonderful ideas for creating a 'cocooning' and cosy bedroom vibe. Getting her thoughts on how to pair down bold choices and still ensure they feel warm and cosy was super helpful. Thanks again!!

23 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

excellent!

I had a scheduled free 15 minute chat with Emily and she was super sweet and helpful in helping me choose the tone of orange for our bold feature wall. I was able to ask a few questions and she gave me the confidence to go for it, as well as a little discount code! The packaging is great and love the ethos at yes colours. Nice one!

22 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience, recommend!

Have ordered two neon colours that could not find anywhere else, so already was grateful that they cater for the more eccentric tastes; but as well the service was great (had a few queries before ordering), delivery extremely fast and the colours look even better in real life.

One of the paints was for stairs and ordered eggshell. It’s early to say how hardwearing it is, but it does seem to be appropriate for that.

Their quantity calculator was very accurate too and price was reasonable.

Very happy with my purchase. Wish I could add photos, the colours are truly great.

30 de agosto de 2023
Avaliação não solicitada

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