YesColours Avaliações 209

Paint arrived not mixed properly, could not be fixed and had to ask B&Q to colour match.

I ordered some paint from here through B&Q.
The delivery date was set at 11th or the 12th June.
I have just recieved an email on a Sunday Evening with this...
As noted in your order confirmation email, your pre-order is currently expected to be dispatched towards the end of June or the beginning of July.
I then wrote back through the contact the seller form on the B&Q website stating I need it this week to finish a job and they have just replied with the same email which no doubt has been generated by a bot somewhere.
I actually ordered it last week so why on earth would I order paint for it to be delivered a month later when i am in the middle of doing a job.
The paint is also nearly £30 for a litre.
I will see if a human gets in contact with me in the morning and if I don't get the paint by Friday I will cancel and update my reviews.
Product code: 5061012961074
EDIT: They are trying to remove this review by stating I meant a different business!!
No thank you!
I know what I mean plus my name is Julie, not Julia!
I have requested a refund and a cancellation of this item.
Never again.

After a complicated and messy misunderstanding due to technical issues, Kerrin from the customer service stood up and went beyond her duties to support me on my concerns. She was very responsive, professional and caring towards me, and gave me her full support.
I have used YesColours in my entire apartment. Each room has its own style and colour, mostly vibrant ones, and we have received so many positive comments. The quality, application, vibrancy and colour pattern in the YesColours range are truly amazing and unique. I highly recommend the brand and their products, as well as the excellent customer service received.

I have nothing but praise for this company and there product(s).
Placed an order and made an error on my part of ordering to little paint, contacted customer service and they couldn’t have been more helpful. They rectified my mistake and I received what I required rather promptly. So far the first coat I have applied looks fab, it has superb coverage and in truth, I may have now over ordered with how far the paint goes.

Thank you guys for your assistance!

Hello, since it seems you only reply to your unhappy customer here... here we go.
Order 41059 placed on May 2nd with no clear date of pre order for 1 paint by the time I placed and paid my order (of 4 items).
Sent email. Got an answer on May 12 saying you would split my order and send me the paint that was ready (3 out of 4). No news ever since, no paint of course and no answer to emails, chat, dms or anything. Should I mentionned you blocked me from FB after posting a comment to get an answer since I can seem to get any from the email or chat?
This is a VERY poor and disappointing customer service.
Ho,
I will not recommend.
Please answer emails.

I placed an order on the 30th of April through b&q verified sellers. I ordered other items from different sellers which came quickly and supplied tracking etc but not yescolour. It was due to arrive between may 13 and 14 which was already quite a long time for 1 litre of paint considering I was unsure on the amount so if I need more I’ll have to wait over 2 weeks? And it hasn’t even arrived! No communication at all about my order but still able to send many annoying promotional emails. I left a comment on the contact seller part of the b&q order and have heard nothing back what a joke.

Stunning colors that are unique - while we tried to get a match elsewhere, nowhere could get close. What's more the customer service was just excellent in supporting our inquiries and so we'll be coming back for sure. Thankyou YesColours team!

Beautiful colour, have bought others before and they are always brilliant, great quality, cover well and easy to use. Will buy more in future and would highly recommend. On one occasion when I needed customer care YesColours were responsive and provided information and assistance, very happy.

Kerrin went above and beyond to get my peach paint delivered. I love the colour and the packaging, great customer service!

I ordered paint on 04/02/26, it was showing as available on the website. I chased it up a few weeks later and was sent a screenshot telling me I'd ordered something that was on pre-order (clearly updated after I'd ordered it, nothing in emails to suggest my order was a pre-order). I was told it would be shipped early March.

March comes, no email update, no delivery. I emailed again, referencing the March date I was given, and was told I'd ordered it on a pre-order. I reminded them that they told me it was due for dispatch in March, they then said it was delayed until April.

Got in touch last week and they said the paint is due to be delivered next week. We're on holiday so I asked if it could be sent with no signature needed and left outside. They recommended it not be left outside as it could affect the paint quality so they offered to arrange delivery at a later date, which I agreed to and confirmed when we'd be back.

I then got an email saying my order had been cancelled???

No idea what's going on with them. The customer service team have been responsive but the overall service is poor.

I am a 2 years HAPPY customer.

Super cool colours and I love the eco friendly packaging. Great paint.

Love YesColours! Bought the electric blue which I’ve been looking for, for years! I am now buying more YesColours paints because the colours are excellent, low odour and VOCs, and very good coverage, plus the pouches are great! Now getting into the pinks ☺️

As some others have stated, customer service is really bad!
We ordered 10 litres of Loving Blue to paint our hallway. I had not realised how much we would need so after the first coat, tried to order a further 15 litres, but noted was out of stock. I submitted a query via the Contact Us option on the website with no response.
This was three months ago.
Have chased several times, still with no response so requested contact via their 'live' chat. Still awaiting a response almost an hour later. Not quite the service when you are spending £110 per tin.
Just need to know if they anticipate more stock soon or, if not we can look elsewhere.

Great colour. Took three coats to get good coverage but true to sample

I don’t know what’s going on with them. Ordered swatches 10 days ago, haven’t been shipped yet, emails not replied to. Previously emailed about colour consultation as one of the calendar links is broken and 1 shows permanent no availability, no reply. I really like the colours but the unreliability is too off putting when you’re organising time to redecorate. Sorry, I wanted to love you guys but I need some trust 💔 Please sort it out or let us know what’s going on!

Ordered 2 x 5L paint on 24 Feb for a project.
Email confirmation suggested that there were delays in despatching orders. Due to the risk that the paint would not arrive on time, I replied immediately to cancel.
No response. No phone number to call.
I did keep getting automated emails saying that DPD were expecting the parcel.
Finally despatched to DPD yesterday and arrived today by DPD who fulfilled the delivery perfectly. No criticism of them at all.
The project finished today using alternative paint and decorator left 2 hours before the paint arrived.
No returns form.
No response to the webchat
Still no reply to emails
No number to call.
I might just sell it on EBay or Facebook.

It’s not the despatch delays that I resent.
It’s the unresponsiveness.
Problems happen. It’s how you respond that really matters.

Especially when I chose the brand for its social responsibility, eco credentials and BCorp status.
The commitment to planet and people clearly doesn’t extend to customers.

Anyway, lesson learned. My takeaway from this is never to trust a company who doesn’t have a phone number to call.

Gorgeous colours and fantastic quality paint.

I made a slight mistake with my order and customer services were so helpful.

Highly recommend YesColours

Great range of colours and excellent quality paint.

Highly recommend.