YES RENTALS Avaliações 

224
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

The process to investigate a case takes unbelievable long. Paid the NZD6,000 deposits in late April (got slightly hit by the car behind). Did all the procedures needed before leaving NZ. It's late... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic experience from initial booking through to returning the car. Good team of staff. Car was perfect, a tidy little runabout, perfect for parking and inner city driving ( this was m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lily at Yes Rentals was extremely helpful when we picked up our rental car. She spent time also helping sort out our phone and directions to our motel. I would certainly recommend Yes Rentsls an Lily... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ditto many other reviews, really great staff, super fast, efficient, humorous even. The car was older but drover well, clean, did the job perfectly. Far cheaper than competitors and if anything better... Ver mais

Detalhes da empresa

  1. Locadora de Carros

Escrito pela empresa

Yes Rentals is the fastest growing car rental in New Zealand. Our staff team shaped from a group of people who love to travel and love life, Yes Rentals adheres to the service concept of treating every customer with the most professional and enthusiastic attitude, and insists on providing the most complete and cost-effective car rental experience for every traveler. Since its inception, Yes Rentals has been receiving positive feedbacks from every customer. All our stores are located around the airport area, which helps the pick-up and return process convenient and efficient. The multilingual customer service, 7/24 hour emergency assistance line, unlimited kilometers, no hidden cost, and zero risk insurance package are always there to support you throughout your trip. New Zealand is a beautiful place for you to enjoy and welcome to drive around to experience the world of natural. We look forward to seeing you in our Yes Rentals store. For no-nonsense NZ car hire at a fair price, trust Yes Rentals. Yes Rental is looking forward to seeing you!


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

224 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 41% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(224)

90 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good service

Good service. Wonderful staff. Fuel efficient car. The most important thing: valueable price! Recommend!

25 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely love this Car Renral Company…

Absolutely love this Car Rental Company
Will.definately be using again. Affordable, vehicle was perfect, no hidden costs and the customer service was impeccable - definately, highly recommend aaaa+++++

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Super long investigation time

The process to investigate a case takes unbelievable long. Paid the NZD6,000 deposits in late April (got slightly hit by the car behind). Did all the procedures needed before leaving NZ. It's late July now, we still don't know the results. Yes Rentals just kept saying investigation is in process, please be patient. We can't proceed any claims submission on the booking platform (Ctrip) yet, because YesRentals cannot provide the actual amount we are liable. Also, there is no toll-free number to call from overseas.

22 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

Great service. Convenient pick up, drop off and transfer to airport, with friendly staff. Great vehicle, clean and in perfect condition, I was very pleased with it.

13 de julho de 2024
Avaliação não solicitada
logotipo da YES RENTALS

Resposta da YES RENTALS

Thank you so much for your nice 💕❤feedback!🚗。。。

We look forward to welcoming you back on your next trip to Queenstown!🚗。。。

Warm regards,
The Team at Yes Rentals Queenstown

Avaliado com 5 de um total de 5 estrelas

I have wonderful memories with car…

I have wonderful memories with car rentals. It’s very good driving experience and nice people service. Highly recommended this car rentals company.

15 de julho de 2024
Avaliação não solicitada
logotipo da YES RENTALS

Resposta da YES RENTALS

Thank you so much for your nice 💕❤feedback!🚗。。。

We look forward to welcoming you back on your next trip to Queenstown!🚗。。。

Warm regards,
The Team at Yes Rentals Queenstown

Avaliado com 5 de um total de 5 estrelas

Economical vehicle

I would like to highly recommend this rental car company to people traveling New Zealand with limited budget like me. Easy pick-up since I got the online check-in in advance and effective drop-off. Fantastic hybrid and reliable vehicle!

12 de julho de 2024
Avaliação não solicitada
logotipo da YES RENTALS

Resposta da YES RENTALS

Thank you so much for your nice 💕❤feedback!🚗。。。

We look forward to welcoming you back on your next trip to Queenstown!🚗。。。

Warm regards,
The Team at Yes Rentals Queenstown

Avaliado com 5 de um total de 5 estrelas

Amazing Cars and super friendly staffs

Amazing Cars and super friendly staffs, no hassle no hidden cost, fast pick up and drop off, they even give me a large chocolate just becasue I said I was hungry, I'll definitely use this company again!

8 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

untrained staff cannot extend insurance

I rented a car from Yes Rentals through a booking company called Airportrentals. On pick-up in Christchurch I wanted to extend my rental for a day. This was done but the company could not extend my insurance. The young chaps in both companies were simply rolling their eyes and blaming each other. I would definitely not recommend companies with totally untrained staff and 45 minute wait on their phonelines. This has now left me without insurance.

5 de julho de 2024
Avaliação não solicitada
logotipo da YES RENTALS

Resposta da YES RENTALS

We have looked into your concern and I would like to provide some clarification. Our YesRentals Christchurch staff can indeed sell you one-day insurance which is the last day of your rental, provided you bring the car back to our office for recording.

Please understand that the initial insurance you purchased was through AirportRental, which is not directly affiliated with us. Unfortunately, we are not responsible for the extended wait times you experienced on the phone with them. AirportRental is one of our agents, but if you had purchased insurance directly from us, the process would have been much easier.

Thank you for your understanding.

Avaliado com 5 de um total de 5 estrelas

Soooooooo good

Soooooooo good. Excellent and friendly service attitude, very helpful, let me have a wonderful holiday in New Zealand

6 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, friendly staff and car is clean and worked very well throughout the entire Trip. Highly recommended!

6 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay clear

The car we ordered was not there, or anything similar. We got a car with a knock in the engine and demanded our money back. We were left stranded in the middle of Auckland with 45kg of luggage.. There is little insurance with this deal, I bought my own and lost the lot. You will have you passport photographed if you go here. This place really stinks.
Only the kindness of strangers saved us after travelling for 24hrs.

26 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

PLEASE AVOID THIS RENTAL COMPANY

TERRIBLE RENTAL CAR EVER.

The service is terrible, and they charge unreasonable price for the repair cost without giving any proofs and details. We had an accident but which was too small, even the manager said 'you can go' after checking the car. But we honestly told them the truth that we had a car accident. and then what we get?

we charged more than 5000 NZD and couldn't get our money back for almost 3 months. During the past three months, they do not give us any updates, or processes until we send them en email.

It's totally a scam company. It's like, a nightmare in my entire life. I wanted to have a good holiday in NZ but this YES RENTAL company SCREWED IT UP.

If you want to have a nightmare, use this car.
Service terrible and procedures are unreasonable.
Although you have an insurance, you can't get your money back.

I highly recommmend to avoid this company if you want to enjoy your trip.

1 de fevereiro de 2024
Avaliação não solicitada

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