I have recently moved to France and they insist on three years individual proof of NCB which is not something asked for in the UK. However today I spoke to Dennis who very quickly provided me via emai... Ver mais
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Veja o que dizem as avaliações
Jack, was really helpful. He patiently walked me through solutions to access my Yoga accounts, following some personal IT issues that prevented access. His professional approach helped alleviate my co... Ver mais
I was assisted today by Charlie. The live chat was easy to navigate and responses were forthcoming quickly which is important to me. Charlie understood my need without undue prompting and was able to... Ver mais
Jack the live agent in customer service is an absolute asset to the company and deserves an immediate pay rise. I spent a long time going through my policy with him and he was very patient, profession... Ver mais
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Jack was very helpful at resolving my…
Jack was very helpful at resolving my motor insurance issue this morning, I would not hesitate to use the live chat in the future.
This 5 star review is for Jack.
This 5 star review is for Jack.
I fully expected to be told that they would not be able to reduce high renewal price, but Jack got it down by £90.
He did the mandatory selling thing, trying to get me to spend a bit more on breakdown etc, but he wasn't too pushy. If he have been I've have ended the chat.
He was polite, and professional and he did waht he said he was going to do immediately. I.e. updating my renewal price.
Ps.. I was definitely going to leave them before the chat, due to there being no phone number to ring for support, but now they have me for another year. Thankyou Jack.
5 Star Call Centre Experiance
Once connected, I think it was Bradley that I chatted with, he was brilliant. He was friendly, respectful and answered all my questions knowledgeably.
I like the ease of using the portal
I like the ease of using the portal; it’s so simple and intuitive. I’ve also used the Live Chat; Brad was really helpful and answered my query effectively. I’m really pleased with the service i get from Yoga.
the live chat was superb
the live chat was superb. and Dennis. w was excellent and sorted the problem with great service. quick and responsive.
Talking to Brad
Talking to Brad, he assured me that I have cancelled my policy, he was very helpful and understood immediately what happened, rectified it, problem solved.
I would highly recommend this company for any insurance policy requirements
Did my renewal with Lucy she was great…
Did my renewal with Lucy she was great and got me a lot cheaper price than my original price will definitely recommend if you got Lucy to help you
Dennis w was great and really helpful
Dennis w was great and really helpful
Agent Charlie very helpful
£25 admin charge is rather high
Dennis was incredibly helpful during my quote. Fast response to all questions.
Unfortunately I feel that a £25 admin charge is excessive for something that took a few minutes.
I have just got off the chat form…
I have just got off the chat form sorting out a van insurance cancellation. It was dealt with efficiently by a very polite person called Dennis W. I provided proof of dual insurance and Dennis promptly organised the refund and informed me when I should expect payment. Nice and straightforward. Manny from Van Crew Moves
Chatting with Charlie
Chatting with Charlie, thanks for advising me today. I hope i can follow the instructions set. Regards J
Charlie is very helpful
Despite having been advised by another member of staff that my new car could not be covered on my current policy. Charlie was very helpful, and managed to secure cover at a small fee.
There was an error on the policy and…
There was an error on the policy and Lucy G was my advisor today, she dealt with the query and made the experience of dealing with Yoga insurance great . she gave great customer service and I would defiantly give her a 5 star review. she was amazing
Was changing some bits and new policy…
Was changing some bits and new policy Brad was amazing answering all my questions and guiding me through what I needed to do
Thanks Brad !!
brad was very helpful with my enquiry…
brad was very helpful with my enquiry today
helped me make my decision
Great experience - wonderful
Great experience, advisor Bradley was so helpful and assisted my request and dealt with everything so wonderfully and with ease, great knowledge. Would recommend to friends, family and colleagues
Live chat with Jack
I had a live chat with Jack who was very helpful in a stressful situation relating to renewals that were not required and not picked up on for a while. Jack was incredibly helpful and managed to resolve the issue for me quickly
I had problem changing my car…
I had problem changing my car numberplate over. After a brief chat with Brad it was done and dusted .great service
Excellent service from Brad
Excellent service from Brad. Very helpful and straightforward.
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